Sprint Store

A one hour wait time for a technician, in an empty store with three techs visibly present and talking. Not cool. Not accommodating for those on lunch.

A waste of valuable real estate space.
Interaction with a representative, Sarah, on the phone, with me asking a question on when an employee’s hours were so I could continue working on adding another line to my plan with him ended with her not realizing she had not hung p the phone and referring to me as «this b****», when I was nothing but polite to her. I guess she was showing off to her friends/​colleagues.
I called back to ask her if she realized that she had not hung up the phone and repeated what she said. After a few times of denying what she called me, said «well I wasn’t talking to you». She’s lucky I’m not a few years younger and reckless and had the time to grace her with my presence in person.
Sprint’s customer service overall seems to be on the decline. Had similar experiences with other stores.
Read the reviews, Sprint, and close this joke of a «store» down.

this place doesnt even deserve a star! enough said!

HAHAHAHA! WHAT A JOKE. THIS PLACE IS THE DEVIL INCARNATE. Do not go here and if you already did I’m sorry for the self-​hatred you are experiencing now.
Scam scam scam. Pieces of shit work here. How do you all sleep at night? HAHAHA Edison or EDWIN, whatever he decides to go by, is a liar and apparently does go to sleep at night knowing this. However, little does he know what karma is because it’ll be biting him in the ass. Good luck with your fraudulent and disgusting life.
Peace to all, but really, do not buy your phone here. Go to any location in Manhattan or something.
PEACE!!!

DO NOT GO HERE! I REPEAT DO NOT ENTER THIS STORE! PLEASE STEER CLEAR!
Any five star review is definitely the work of the Sprint employees cause this store is NOT TO BE TRUSTED!
The salespeople will straight up lie to your face. I was reassured over and over that I was just upgrading my phone for a new 2 year contact and that my phone’s buyback would allow me to receive Sprint credit towards free accessories. Little did I know, what I thought I was paying for my Iphone was really the price of the accessories that were «free», and the salesperson EDWIN SMITH leased my phone instead.
EDWIN SMITH repeated told me that I was in fact buying my phone, and kept throwing «free accessories» in my sprint bag. Luckily, I realized a day later something fishy with my receipt. If he was going to lease my phones for us he should’ve charged us nothing. It’s supposed to be 0 $ down! Instead with the guise of purchasing our phone, He took 300 $ from me for accessories he said were free. What a complete asshole.
What really pisses me off is that everyone in the entire store was complicit in this scam. Instead of fixing the phone that I came in with they told me that a two year contract renewal was more cost effective. I was willing to pay for the phone, I don’t understand why he would scam me into a lease contract I obviously did not want.
I am really lucky that I was within the 14 days to return my phone or else I would have to pay 50 $ a month in lease installments.
GO TO ANY OTHER SPRINT STORE, THIS ONE SPECIALIZES IN ASSHOLES AND SCAMS.

Got my phone fixed here before I had a Samsung conquer phone and when I first went I asked how much was it to fix they told me $ 75 it’s a rip off cause the phone is worth $ 45-​$ 60 at most next thing I had a charging problem with the phone now sprint with the service I got from them they should have gave me a free fix but told me $ 75 next they told me the phone will be done in 2 hours I said that’s fine by me cause I’ll wait I wanted my phone working by the end of the day and for the money I payed I damn sure as well wanted my money’s worth i come back later to a woman who works at the desk she was texting talking to her friend about how richies Abs are huge and that Claire is a fake B**** like for God sake there’s kids in this store not only that they told me to hold up so they can talk more they looked like two Barbie dolls who had no clue what they were doing and only got this job cause someone either hooked them up of felt some real pitty for them after waiting 20 mins they tell me yea the phone is going to be shipped out for repair and a new one will come in 5 days like are you serious I could have went to someone for $ 85 but got it the same day mad as hell that day for that so I come back in 5 days they tell me ok here’s the phone but now wanted me to pay them a extra $ 14.99 for shipping are you serious and it was the same Barbie looking girl and then she tells me it’s not her fault when it was and I asked her in the start if she knew if the phone needed to be sent out she said Id get it back on the same day a bunch of lies ended up paying a lot of money for something not worth it all and all never go here there a rip off

The employees at this store have cost me hours of my time and hundreds of my hard earned dollars. They are worse than used car salesman. They know what they’re doing as far as manipulating you into boosting their commissions. I was straight out lied to and abused now I’ve been on hold with sprint customer care for an hour and a half and they’re telling me I need to go back to this place. I hate this place.

I’m not going to lie, Sprint service sucks either way, but I would hate for this employee to get a bad rap because he has the same name as another guy. As another reviewer mentioned, there were 2 Raymonds at this location, and the one everyone is complaining about isn’t there anymore. The OTHER Raymond is very helpful, knows what he’s talking about, and can get you better deals with Sprint. I recommend anyone who goes here to speak with him.

DO NOT TRUST RAYMOND! He is a manipulative, sleazy salesperson who takes advantage of his customers with half-​truths and omissions. I recently went to this store because my Galaxy S3 stopped working; I was due for an upgrade, so I knew it would fine. Raymond says that he upgraded me to the Galaxy S5 and I would have to pay just over $ 300 for the phone, my bill would remain the same monthly and he would throw in a «FREE» case, screen protector and two blue tooth speakers.
When I arrive home I see an e-​mail that I had been switched to the new framily plan, which I specifically said I didn’t want. So I called Sprint and changed it. My next bill came and it was $ 65 more a month! Turns out that Raymond didn’t sell me my phone for $ 300 — that was just a taxes on a financing agreement for over $ 1000, in which I was charged for the phone in full and more than $ 200 for all the things that were «FREE.»
By the time I realized it, it was six weeks later and too late to make any changes. So now I am stuck with this agreement that was never supposed to happen. When I went to the store the manager wasn’t very apologetic and Raymond denied all knowledge of the transaction occurring this way.
The whole thing is completely unacceptable. Raymond (and possibly other Sprint employees) are lying to customers and taking them for a ride. It seems like this has happened to other people on Unilocal — SO BEWARE!

After reading all of the awful reviews I made the stupid choice to come to this store anyway. First, they changed my plan without my consent. Then they threw in «free» gifts with purchase of my new phone. I asked about 5 times (since I had read the reviews) to make sure these things wouldn’t show up on my bill. Ray swore up and down that they would not. I got my bill this month and it is $ 162…it’s usually $ 90. When I came in to ask about it Ray called me hostile and said that even though they were a gift I still has to pay for them. Let me reiterate that I didn’t ask for these gifts. I asked for an itemized receipt since before I only got a credit card receipt and low and behold he charge me full price for both of these plus my new phone. The ran my card for $ 199 (the price he told me the phone was) and set me up for monthly installments for the other $ 150. For stuff I didn’t even want to take. This place is a joke. Never ever come here please!!!

READ THE CONTRACT! DON’T TRUST THE SALESPERSON!
Raymond set my wife and I up with an iPhone and everything was fine and at the end he said we get a free tablet for shopping there. We paid, signed the contract, and left. After a month we got the bill and although the tablet was free, we noticed we were signed up for a data plan and protection plan for the tablet that Raymond never mentioned. Conveniently, the tablet data fees didn’t show up until the first bill (since it was «free») and by then we were past the 14 day return policy. Now we are stuck with a 2 year data plan on a crappy tablet that we would never have paid a penny for. This has happened to many people judging by the amount of internet chatter I found. We did it to ourself by not reading the contract. That being said, sprint is clearly taking advantage of people and then playing dumb later.

Was very dissatisfied with the overall service provided by the sales team at the Steinway store. First, I was encouraged to switch plans because it would be «cheaper» than my current plan. However, this was well before taxes. Second, the «free» case provided for me with my S5 (that I want to replace) was actually billed to me at a charge of $ 49.99 without my knowledge. It WILL be returned in the morning. Third, I was told my plan would include unlimited data for one of the phones, needless to say, that did not happen. On top of being ethically challenged, my phone has had horrific problems with service and couldn’t get onto the internet from Manhattan. At least the call center staff have been helpful, but will never again spend a dime at the Steinway store and highly recommend you go elsewhere!

Please note that if giving zero stars was an option, I would choose that option.
I was a Sprint customer for two years. During that time I was subject to the worst customer service possible. The network service nationwide is awful and there is essentially no service in lower Manhattan. When I called about this issue, I was told they were updating towers and they’d be happy to send me a mobile hotspot to use at home for $ 125. They actually expected me to pay extra because their service sucked.
I finally left Sprint for another carrier in March. I never received a final paper bill. Over the next 6 weeks, I made no less than 15 calls to customer support trying to get my final bill. That bill was allegedly reprinted and mailed to me 5 times. I heard every excuse as to why that bill couldn’t be emailed to me and was told explicitly that someone in the Sprint store would not be able to provide me with a hard copy because my account was closed. There was nothing Sprint could do aside from mailing me a paper bill.
My account was sent to collections even though I was told many times it wouldn’t be. I was hung up on three times. One supervisor put me on hold for 30 minutes and then literally left the office.
At the end of my rope, I decided to go to the Sprint store to attempt a face to face conversation and Julie, the rep in house, immediately printed out my bill for me without incident. After 6 weeks of the most insane fight over a bill, it was quickly and quite easily solved. I highly recommend someone make her president of the company.
Long story short, save yourself the hassle. The network service is thoroughly unreliable and the IQ of every single person employed by Sprint «customer care» adds up to that of a sea sponge.

Most of the time ive been in that store it was always uncomfortable and tiresome. Last time I was trying to fix my phone and the guy employee asked if he could «keep» my # to «hang out one day». I got so embarrassed and felt so harassed to a point of Never coming back anymore, ever. And they dont tell all you need to know, always some lies and ‘omissions’, like the 4glte bs story. Not professional.

I came here in October to get my upgrade since I have no patience and didn’t want to call apple and wait for them to send it, that’s my first mistake !
When I walked in I wasn’t acknowledged by all 3 or 4 people working so I should have walked out but I was excited to get my new phone … I finally got the attention of a young girl working (mistake number 3). She seems annoyed that she actually had to work, she didn’t make me feel welcomed at all, instead I felt very uncomfortable and rushed so I choose my new phone and she asks if I want the sprint insurance and I said no thank you I always get AppleCare plus, can you please add that for me? She says ok no problem, I made sure to mention the apple care plus at least 2 more times and she said I have already added it for you it will be on your next bill .
So here is where this gets good, 2 months later I dropped my phone on the train and the screen cracked, not only did it crack but the phone was not usable anymore, the screen had lines going up and down and I couldn’t see anything else so the next day I head over to Apple thinking this will be fast, I already have the Apple care so I should be in and out, hahaha that’s funny ! Four hours later I’m still in apple trying to get to the bottom of why they can’t see that I have Apple care, so we finally called sprint and found out that this amazing employee gave me sprint insurance over Apple care plus ! Now we all know u have 30 days to add Apple care or your screwed so at this point I was pretty mad and I wasn’t being nice anymore, I called sprint to make a complaint and they finally added Apple care BUT I had to wait another 24 hrs to get my phone .
This is something that happens often in this store because the same thing happened to my brother in law recently so anyone getting an iPhone your best bet is taking your phone straight to Apple and adding the apple care there, do not rely on these sprint employees to do anything you ask for as a paying customer because they won’t !
I’ve called the store and complained to the manager who was very nice and didn’t sound surprised at all so I think he gets a lot of complains. Choose a different location

Ok well, I gave this store many chances and now they pissed me off!
First I go with my sister to get her new iPhone through her upgrade. The sales associate seemed as if we were bothering her with every question we asked, and acted as if she was doing us a favor horrible attitude. I’ve been with sprint long enough to know the little sales gimmicks. So my sister picks out the iPhone she wants and pays for the upgrade fee and when asked if she wanted insurance from assurion for $ 11 a month I jumped in, being that I’ve had assurion before and they send the worst refurbished phones and they charge $ 11 a month plus $ 130-​$ 170 for the phone when you wind up needing it if your phone broke or was stolen, so I said no she wants Apple care and the girl said ok I will add it to your next bill.
Long behold her iPhone screen cracks a couple of weeks later and she goes to the apple store to get her new iPhone. She had to wait for 4 hours (being that the apple store is very busy) to find out that not only did the girl didn’t add apple care to her plan but she put on assurion as her insurance without her knowledge and without her wanting it!
Before I found out about all of this. My boyfriend wanted to get the iPhone 5s so I said come to sprint, and I took him to this location on Steinway street since it’s in the neighborhood. This time a young man helped us and he seemed to be very nice and helpful with helping my boyfriend get his new contract and new iPhone. Again when the insurance question came up, he tried to gas up Asurion saying that they’re better than Apple care since they cover lost/​stolen which apple care does not. Again I said no Asurion gives horrible refurbished phones (I know this from when I had a blackberry that got stolen a couple of years ago and I had to get it replaced through Asurion, the worst experience ever I had them send me 3 blackberries until I just gave up with them) .
So he said ok and said he will add the Apple care charge $ 100 to the first bill. So again they lied and the first bill did not have the $ 100 apple care charge on it but it did have the $ 11 monthly charge for their insurance.
Now I do not know if they get a commission off of selling that specific insurance but they cannot be giving people what they want to give them. That’s not how business should be conducted.

This has been my go to store to pay my bill, get my phones repaired, and general customer service. I honestly have no complaints about this particular branch. My wait time to see someone has never been more than 30min. My turnaround time for a repair has been about 60−90min. Only one time were they not able to fix my phone and had to order me one. Took about 3 days to receive. The employees are courteous and helpful. I recommend coming in the morning if you can afford the time.
They have a great selection of phones in house with accompanying accessories. Now, not everyone is well versed on the materials they carry in the store, lol. I will say that they know enough to make sure I know enough not to make a mistake in buying a phone or can at least direct me in the right direction to make an informed decision.

while my morning jog, my phone fell out of my hands and finally cracked…
i walked into the store, hoping i’d get a replacement today… the technician looked at my phone, and told me to call the «1−800-number»… so i turned around and asked the «space» behind me and asked «IT» for the «1−800-number», no response… so he gave me a stupid look and asked me if i knew it! from that point, i said…“if i knew it, i wouldn’t ask”. (i see why you work there now!)
anyhoo… he left, and a lady helped me get into the shared account… she told me i’ve been ready for an upgrade since May! i was excited! i wanted the Galaxy III… she then told me with my plan, i can upgrade for $ 199… i then asked her when does my contract end? she told me, «i can’t give you that right now… but are you willing to do that upgrade today sir?» i told her, i’ll call the «1−800− number» and let you know…“
seriously, where does the insurance money go?
better yet, where does Sprint find these **cktards that work for them???

Terrible. I have TEP on my phone. My phone stopped charging. Went in to have my Evo repaired and the first guy I saw looked at the bottom of the phone and said I would have to file a claim and it would cost me $ 100. He didnt even let a technician look at it. What the hell am i paying $ 8 a month for then?
Dont go here if you’re looking for help with repairs. The place is not at all helpful. The sales staff are trained to save sprint money to say no when dealing with phone repairs.

This place could serve chocolate cake and ice-​cream for free and I still couldn’t give them 5 stars and not because I don’t like cake with ice-​cream and not because they aren’t worth a 5 star review but becaue it’s a phone store/​phone company and as a matter of principle I just can’t go there.
But if you take that into consideration that 4 stars is the highest score I’d give a cell phone store then…
Bight, open, airy, and full of light is how I would describe this place. There is a service counter right when you walk in and you are always greeted with a smile. I have never not seen a friendly helpful person standing to great you when you walk in, even when the place is busy.
The rest of the staff is helpful, knowledgable and super friendly as well. and even when you see someone in their yelling (cause there always be people yelling in cell phone stores) they never seem to be upset.
Anytime I’ve needed to pay a bill in person, get a new charger, ask why «the thingy thinger thingy» isn’t working I’m always happy I decide to go into this sprint store over anything else.