Speed Wash Laundry Center

Returning customer after a year away and happy I gave them another shot. New owners and service is 200% better, customer service also much improved Almost 30 lbs of wash and fold and everything came back perfectly folded and smelling great. Happy to be back

They lost a $ 200 queen size comforter and the owner (Christine) told me on the phone that they have no idea where it is and (by law) they are NOT RESPONSIBLE for it! So, I advise you, don’t ever TRUST them with anything more than your dirty socks! TERRIBLE costumer service.

It’s been rough to find good laundry service and speed wash is just another terrible one. They do a horrible job washing and folding. Every article of clothing was wrinkled and just packed anyway they could try to fit it into the bag.
They care nothing about the job they do or about their customers.

TERRIBLE! I’m not one to write bad reviews but this place doesn’t even deserve a star.
There have been multiple times that they have lost articles of my clothing (they’ve even delivered the wrong laundry bag to me before) and while I complained, I never made such a fuss out of it because I’ve chalked up the lost clothing to a casualty of having your laundry sent out. Until…
Two weeks ago they lost one of my more expensive & favorite workout shirts. I called & the woman requested I give her a week to find my shirt. She never found it. In her defense they did give me a credit to my next wash… BUT THEN! In the next load of laundry they returned to me me I was missing MULTIPLE articles of clothing. (All of which seemed to be my more expensive pieces). I called & they said they would call me back… they never did. I called again & spoke to the owner, Paul, he said he would call me back… He never did. I called again and still have not heard back. I hate using lawyers to solve issues but this business has given me no other choice. They choose to ignore the issue rather than fix it.

I used to like it. I just insert coins into washing machine and comeback after thirty minutes. The clothes are dry and dirty like before. Obviously, the washing machine wasn’t working. The clerk said, «Every machine works well.» I don’t think it’s a good attitude to your customer.

Literally the worst. They used to be awesome: drop off by noon, pick up by 9pm. Now, if you drop off by 9am, they tell you it’ll be ready the next day at 6pm… And, when you go at 6pm, it hasn’t even hit the dryer yet. And they lose your clothing, never to be seen again. The staff turnover has been a serious detriment to their customer service. I’ll never go back here again.

I have been coming here since it opened, I always really liked it until recently… Obviously management has changed and this place is quickly declining.
At noon on a Sunday loud club music playing, staff have taking up 14 baskets with there laundry, 4 dryers not working, floors filthy!
Very disappointing, taking my business elsewhere.

I’ve been using Speed Wash for years. The place is clean and I have always been pleased, but there have been some changes (perhaps the management?) in recent months that have me planning to try some other laundromats in the area. The staff used to be quite friendly and helpful; they have hired some new people who are not as pleasant. Just recently, they have begun reserving a significant percentage of the driers for the staff to use for laundry drop-​off. Even at their busiest times – when multiple customers are waiting with wet baskets to get their clothes into driers – they will keep these driers reserved (even if they are empty)! If they’re hoping to lose long-​term customers, they’ve found the right way to do it! Hire unfriendly staff and don’t accommodate your loyal patrons. I plan to try some others in the area in the coming weeks.

I will never go back to this place again. I have stains on so many of my clothes from the last wash they did for me. I plan to bring my garments in to complain and ask for a refund for the cost of the shirts. Also, the staff is not very helpful and pretty slow to process orders. It does not appear to be a very well run establishment. I’m going with Glo-​Brite Laundromat instead.

UNDER NO CIRCUMSTANCES SHOULD YOU EVER USE THEIR SERVICES!!!
It is so hard to find a good place to do wash & fold and dry cleaning with delivery in the Astoria-​Ditmars area. So, I used Unilocal and Speed Wash looked like decent reviews, so I thought, ok we will try it. Over the course of two months using Speed Wash for dry cleaning and wash & fold, they lost almost 20 dry cleaning items, over charged us multiple times, we waited for 6+ hours for the delivery guy (Tito) to make it to our apartment and when he arrived many times he was confused, had left things behind, mischarged us or didn’t show at all. And every time there would be some sort of sob story about why he didn’t make it. We gave feedback many times, every time being told that there was nothing they could do. We went to the facility to ask about our missing clothing and called multiple times, being told they couldn’t find it. Until the final straw. Tito dropped off 22 dry cleaning items, after we paid for 27 — we called and asked about the missing items. The young girl who answers the phone (didn’t catch her name, but she looks like she’s in her early 20s, skinny, dark hair, foul language/​extremely unprofessional) says yes she found 3 of the shirts but we have to pay $ 48 for them — are you kidding me!!! I tell her I will be right down there. We walk over there and sure enough when we walk in, we find three different bundles of our dry cleaning that had been missing for months, amongst a pile of unorganized stuff that is all over the place. The girl working the counter stumbles over, smacking her lips eating a cookie with crumbs going all over the packages of customer’s clothing and is not helpful, unprofessional and rude from the start. We ask for the owner/​manager who’s name is apparently Pete (would love for Pete to contact me so I can tell him more about why his business and every employee working for him is terrible) and she calls the delivery guy Tito who comes to the place and gives a poor attempt at trying to explain why these items were never accounted for. Long story short, we took our clothes and left. I would rather drive three cities away to drop my laundry/​dry cleaning than to ever give this business one more cent of my hard earned money.
If you want to have the worst experience of your life, then by all means… Use Speed Wash (very ironic name, considering the above).

Something’s changed in the last several months. Most of the longtime, friendly staff has left and the new staff isn’t trained in yet. New owners seem to be making an effort though.

I use to call speed wash all the time to pick up and drop off my laundry, it wasn’t till one mis-​hap when my clothes went missing for over a month and had a bag of clothes that weren’t mine. Every time I would call and ask for the manager he mysteriously stepped out. I finally got a bag of clothes back with tons of clothes STILL MISSING.

great laundry, super easy and they follow directions perfectly.

i was there last week the place is very clean nice and comfortable

I’ve been doing the drop-​off service here for several months. Yesterday, I picked up the latest load I’d brought in, and they had completely destroyed a brand new pair of jeans (as in, the jeans are no longer in any discernible shape). I’ve never seen jeans look like that after going through the wash. They also stained several other pairs of pants.
Do not go here.

I feel like these good reviews have to be some kind of joke or placed here by friends. This place is near my house, so I initially started going there out of convenience. The women who work there are always rude. They sit on their cell phones at the front and don’t even bother to look up when you come in. I have even gotten an eye roll from them when they finally do decide to stop texting/​having a personal cell phone conversation. They are always very very rude.
Now for the real problem. I took one of my favorite sweaters there to be cleaned, and it was not in my laundry when I pick it up. I went into the business and told the woman working there that it was missing. She told me it was in the basement and I would need to come back when the delivery man is there.
The next day I came back and a different rude woman told me there were no clothes in the basement.
The next day I called and asked to speak to a manager, the woman said there was not a manager there. So I explained the situation to her. I told her they had lost my favorite sweater and that I would like them to make a note of it in case someone else returns it. She said «Dee lady dat do da laundry no here now.» Click. And she hung up on me.
At this point, I emailed. All I wanted was for them to acknowledge that my sweater was missing. Assuming the women did not steal it, it may have gotten mixed up with someone elses clothes and they may bring it back. Please just give it back. No response for a week.
Finally I was able to get a «manager» on the phone. He listened to my issue. His response was «Oh haha yeah I can see how that would be frustrating.» He didn’t offer to look for it, he didn’t offer to compensate me, he didn’t even pretend to write down my phone number in case it turned back up.
These people are incredibly rude and unprofessional. There are enough laundromats in the area that you can avoid this one at all costs.

If you use them as wash and fold they are great. Just make sure you are VERY clear about when you need your clothes back and call them 2 hours prior to their last delivery to confirm your clothes will be delivered.
If you go to location to clean your clothes yourself, then be patient. They are often crowded and I’d say about 50% of the dryers are taken up by the staff for people who sent their laundry out. If you go on a Sunday afternoon/​evening you might find yourself fighting for a dryer or even having to wait 5 – 10 minutes for one to free up.

Found them on Unilocal.They were a great alternative to my hotel’s laundry service which wasn’t taking deliveries over the holiday weekend.
Speed Wash even offered a small discount for being a first time customer!
Loved that the place appeared clean, busy and almost overwhelmed, but clean. Clothes were neatly folded and in a plastic bag ready for pickup. I think their wash-​n-​fold prices were fair considering that the $ 8 I spent in total would have been just one shirt from my hotel’s dry cleaner.
My clothes now smell delightful… the scent of Tide.
Only negative is too small of a pickup/​delivery zone. Wish they expanded towards LaGuardia airport hotels.

We are fortunate to have a laundry facility in our building. (I was not always so fortunate) But with neighbors fighting over machines and building drama sometimes it is easier to take it out to be done.
Plus our machines are small so they do not fit blankets. Since I get a massage in the area my hubby has taken our blankets here several times to get washed. We went again last week to do some larger items for storage before my massage.
As one reviewer pointed out there is free Wi Fi. Everyone is very neighborly and courteous here. Plus it is clean.
It doesn’t compare to laundry’s I have used in Manhattan that are closer to clubs than laundry mats with movies, TV’s, and a social gathering place when people are bored.
This is just the basics except the free Wi Fi.
My hubby won his poker game using their free Wi Fi so go all in at this laundry facility!

Speedwash has been excellent. I have used them for about a year now for both drop off wash and fold and their pick up and delivery service. They dont mind using our own detergent and have not lost a bottle yet, something that used to happen all the time at our old laundrymat.
I have also used them for dry cleaning but it was on the slower side since the send it out to another place.
Overall I would highly recomend this place. Reliable, affordable and very friendly.