iSpa

Absolutely TERRIBLE!!! Service is lousy, the owner is so rude, I can’t believe what I’m experiencing. I now understand why I was able to walk into this place and be seated immediately. It’s empty here, with good reason. The owner did not cut my cuticles, she unevenly filed my nails and the line on my French manicure isn’t straight. I’m so upset I paid the $ 15 they charged for this service! Do yourself a favor and STAY AWAY!

Joined my girlfriend who loves the place by the way for mani&pedi… Sloppy rushed pedicure! Manicure is even worse! $ 30 paid for nothing… Had to re-​do everything myself at home. Didn’t want to make a big deal in front of my friend but… you guys shouldn’t really be in business for nails! 2 stars for pleasant atmosphere and design.

WORST SPA!
Now I’m not one to ever write a Unilocal review but felt that this was necessary. I had bought the spa package worth $ 109 which included a body wrap body scrub and a facial. When I got there mind you I did make an appointment I came in they had no recollection of who I was so I had to wait 20 minutes. while I waited One of the employees came up to me and asked if I wanted a body wrap or a body scrub and a facial– I said no the Groupon includes a wrap a facial and a scrub not «or» so you get all three of the options. finally after I proved her wrong I go into the room and she tells me to get naked fine I have no problem with that they are professionals-​I didn’t get a towel to cover myself with when someone walked into the room I felt extremely uncomfortable just being out and naked in the open but I put it to the side and I figured I’d try something new. I laid on the table on top of saran wrap and she just started going to town on my body and scrubbing me from top to bottom which was fine no problems. She goes to wrap my body and you would think if you’re getting your body scrubbed you would change the saran wrap –nope the whole time I was laying in a puddle of my sweat, I was extremely uncomfortable and hot and she covers my body with this blanket turns the light up light off and leaves. So I’m laying there for about 20 minutes and I start to get a little antsy I can’t breathe I’m uncomfortable I can’t move at all I’m extremely hot and the blanket kept falling off my body which caused me to remove the wrap and put the blanket back on. I start screaming hello excuse me can someone please come in here?! my body is literally burning! I can’t move my legs finally I got someone’s attention by screaming the loudest I’ve ever screamed in a public place and she comes and takes off the blanket but keeps me in the wrap says she’s going to be back in five minutes and I was there for an extra 15 minutes waiting and sweating and uncomfortable. Feeling like everything was half asked and I was taken advantage of because I am in my 20s and younger I thought that I wasn’t getting the services I had paid for. I figured maybe the facial would be a little bit better and I can relax more. So when I finished my body scrub and wrap, she left the room and never came back until I asked someone where I’m supposed to go from there. The manager (short Asian lady w a bob) was going to do my facial so she brings me into a different room and tells me to lay-​down mind you if you’re at a spa you expect to be pampered you expect to be catered to I didn’t get a robe I didn’t get a towel I laid on the bed and she put a red fleece blanket over me that I don’t believe was ever cleaned. I’m laying there and she is cleaning my face as her cellphone rings, On loud, and she picks it up!!! She was literally having a conversation over my head while doing my facial at the same time while I was trying to relax. Unbelievable. So puts the facial steamer on directly above my face and leaves the room. I had that steamer on my face for 20 minutes until she came back I’m sweating and I have asthma I can’t breathe no one can hear me and I didn’t want to touch their their machines God for bid anything happens and I was responsible for it that’s the last thing I needed. As she comes back she starts extracting blackheads and going over my face –took five minutes put some cream on my face gave me a scalp massage which didn’t feel good at all and then told me I was finished I literally thought it was a joke you put toner on my face got a few black heads open my pores for 20 minutes and then you tell me I’m OK to go? Ridiculous. So as I was leaving I was checking out because there is a tax on the Groupon I paid the $ 12 tax and they were expecting me to tip on my credit card I told him over and over again I’d rather tip in cash I don’t want to tip on my card oh no no it’s OK you tip on the card no I told you three times already I did not want to tip on my credit card I would give you cash needless to say I walked out and I did not come back with the tip. Worst experience of my life I would never ever recommend this «spa» to anybody!

The worst experience in spa. I bought a body wrap by groupon for 42 $. Original price supposed to be 99 $. When I came they asked me if I want to use additional services and I said that I want everything according my coupon only. So, I ended up on a table covered with oil in a cold room. That was no wrap involved. Woman just put oil on me and didn’t even do any massage. All this weird action lasted for 20 minutes and after that she said that procedure is over and I can get dressed. I thought that was a joke but she said that for actual wrap I have to pay extra. I paid also sailes tax 7 $ and tips. So basically for 60 $ or 99+tips+sales tax original price you are not getting even massage, forget about a body wrap. Not mention that everything was old and dirty. I’m glad I didn’t pay a full price for that.

Totally overpriced. Spent $ 245 plus $ 30(tip) for what I thought it would be a singular and different spa experience but it was just a regular body scrub and nice facial. Not worth it of that cost. The place is beautiful and easy to get an appointment but the service is just a regular one that you can get for much less in other places. Not coming back.

Stay away, FAR AWAY from this place. Me and my girlfriends walked passed and thought we should try it out since we were in the area and in desperate need of manicures and pedicures. At first I noticed not many nail polish colors to choose from but I opted to do the gel manicure and they had these gel colors that changed with your mood so we decided to stay.
Let me start by saying that there were able six flies flying around… mind you it was about 50 degrees outside. Kind of seemed weird not many flies are out at this time.
There were only 3 employees. Two doing pedicures and one lady who was tending to the front desk. When we told her we all wanted manicures and pedicures she said it would take 5 minutes. I was the first person they started on, and the front desk lady started. Let me start by saying… IT WAS UNSANITARY!!! The nail clipper she used on me had rust ALL over it. My friends got their pedicures done, and let me tell you, they don’t sanitize the nail clippers or equipment, they just wash it under the sink and go onto the next person. We were unaware of this when we sat down or else we would have left. These conditions are reasons why people get fungus and other things on their nails.
The lady that did my gel manicure did such a horrible job. We didn’t want them to finish what they were doing and just paid and ran to the car to drive to our usual nail salon so that it could be re-​done.
PLEASE, STAY AWAY FROM HERE IF YOU WANT YOU GET YOUR NAILS DONE.

I will never come back here. iSpa gave me the worst manicure that i have ever paid for. I’m not sure why it was so rushed and sloppy because there was nobody waiting for service. The pedicure was good, but the manicure was unforgiveable. The combo cost $ 25 plus tax. Furthermore, the chairs are dirty and the location itself has a musty smell.

We came here for an hour full body long deep tissue massage as part of a couple’s massage package — it’s my best friend so we didn’t mind. We were greeted by a guy sat casually in his puffer jacket and led downstairs by a female member of staff. We were told to undress but were not provided with towel to cover up with. And even though we both ordered the same massage, we didn’t receive the same massage routine. The pressure was good but I don’t think the lady had massage training, there was definitely not a routine going and she kept going back to my neck and shoulders instead of working on my whole back. Also, she left parts of my body that she wasn’t working on exposed so I got a bit cold. The place needs updating (the photos on here must’ve been taken a LONG time ago!) Worst part was that we had to give 20% tip on top of that $ 60 price. I would never go back there or recommend anyone to go.

I bought a Groupon for a 60 minute massage (Swedish or hot stone) and microdermabrasion. (I hit my first weight loss goal, so that was my reward!) I really wanted to try hot stone… never had it and it sounded nice.
I saw some comments on Unilocal before I went and some of them were true, but nothing traumatic happened.
MASSAGE
I don’t know her name… younger Asian woman with a ponytail. Language was a «barrier» for my massage, which was one of the comments I had seen on Unilocal,but it wasn’t really an issue per say. She didn’t talk much or ask what kind of pressure I wanted. It was neither Swedish nor hot stone. It was… eh. Just light and the same movements. For example, she’d do my shoulder, then my neck, but nothing in between the two. It was mostly the same broad strokes on my back. I flipped around. When the timer went off, she had only done the left arm, so she gave the right arm the fastest attention and then it was over. What was done to one side wasn’t always done to the other throughout the massage.
Could I have asked for harder pressure? Yes. But I make decisions all week and tonight was my night to just sit back and let someone take care of everything.
(I should have asked for water. I was never offered any and I was super parched by the time I left).
Would I get another massage here? Nah. My massage from Mint on Newton was amazing. I was so languid, I could barely walk home.
This one? Eh. It was the kind of massage that makes you want a massage, because you aren’t really getting what you want. It’s a tease.
And, sweet Lord, I hope that blanket she covered me with gets changed and washed in between clients, because it’s draped on your naked bits and used during the massage. It was kind of fleecy, which was nice.
MICRODERM
Again, I didn’t ask the woman’s name. I just wanted to relax. She might have been the manager (Asian woman with short hair). She seemed to know what she was doing, although, I have gotten one other facial in my whole life and that woman got rid of all the yuck in my pores. This time, all the yuck stayed right where it was. Maybe you don’t get extraction when you get microderm? She tried to upsell me some deep-​something and hydrating mask for $ 50. I said no. After my face got sand blasted, she asked again about the hydrating mask/​collagen treatment. As I was a first timer, my skin was not ready for the mean streets, so I agreed to the extra $ 20. The mask was nice. My face didn’t feel so tight and dry. And I got a bit of a scalp massage while it was on. (I noticed she did the same «acupuncture» technique — pressing in spots — that the body massage used. Must be their style, but she was better at it than the first woman).
I would come back for a facial, but let’s face it, I Grouponed. I can’t afford to get my face jackhammered on the regular. Also, I keep wondering what is in my pores that should have been evicted.
As I was leaving that room, I asked about a pedicure (I didn’t make an appointment for that and didn’t know when they closed). She said, «Sure.»
PEDICURE
Woman’s name was Rocia (hispanic woman with a very long ponytail). She seemed great. I speak Spanish, so I was entertained by her and her coworkers chatting. It was 8 p.m. and she told me during our conversation that they were closed. I see now on Unilocal that closing time is 9 p.m., so I’m not sure what time is accurate. I get it. She wanted to go home. She might have rushed. She did a great job on the scrubbing and massaging (again, the damn timer). I had talons and troll toes. I’ll say it: They were BAD, but she made my feet brand new. Nice leg wrap (very cold though), massage (I got the $ 40 European). She gave me a pair of $ 3 flip flops since she said there was no time to dry (I had to pay for them), painted my toes lightening fast and sent me on my way.
PAYING
Back to the woman I believe is the manager. She charged me TWICE for tax ($ 10 total) on the Groupon since there were two services included on the Groupon. Again, I wasn’t in the mood for confrontation, so I didn’t even ask. (Remember, I’m like, I-​just-​crossed-​a-​desert thirsty at this point). I usually pay cash for tips, but didn’t have time to hit an ATM, not knowing you could ONLY tip cash here, but since it was between sh-​t tip and good tip, she let me put the tip on the card. I gave Rocia some extra in cash, since she stayed late and buffed the hell out of my feet (seriously, she exorcised demons from these monsters). I left. I realized I forgot my credit card and ran back in. The manager said something to me about the credit card tip (asking who it was for), so I’m really not sure if it was split three ways or if Rocia ended up getting stiffed.
All in all, not a bad way to spend a Friday, but the massage was really disappointing and getting massaged is one of my greatest joys in life. I don’t get to do it often, so I was kind of like, «Eh, I wasted my massage time.»
But, I have a brand new face and brand new feet.

Bad idea. I just had eyelash extension done today, $ 45.00 and after was done I realized that it wasn’t the single eyelash extensions, hours later my eyelashes are falling out already, money down the drain, I won’t recommend this place to my friends and I live close by and will never go back.

I would not recommend coming here. The place is filthy! It looks like the pedicure tubs never get cleaned. Rosa was rough when cutting, filing and clipping my cuticles. She was rough giving me a foot massage.
Friendly, speaks Spanish.

I wish I could give this place no stars!
My boyfriend and I came here for manicure/​pedicures not too long ago and even though the 2 ladies that work there are very nice… this place isn’t nice at all. The pictures make it look super nice… but it looks different. The chairs are dirty and they don’t do a very good job with the mani/​pedi either.
When we walked in there was nobody there, and they told us to wait. So we did and we sat in the pedicure chairs. They started on my boyfriend first… then when the other lady was going to start on me… someone else walked in and they wanted to take that person first. WHAT THE HELL? I waited over an hour to be seen. I stayed because my bf refused to let me leave without giving them a shot.
I gave them a shot and it was HORRIBLE.

I had a Groupon for a massage and facial. My face is now peeling from the microderm (which has NEVER happened before). My three year old cousin could have given me a better massage. The lady must have thought I was asleep or something. I lifted my head because she was lightly rubbing my back with one hand to see that she was on her iPad!!! When I left, they had the nerve to try to demand a tip. I just left because I knew they had to be kidding. Don’t buy the Groupon and definitely don’t go to the «spa»…also FYI, it’s really a nail salon with people who apparently learned on YouTube how to perform the other services.

I had a groupon for body scrub or wrap. But I wanted to add wrap as well. Connie told me it would be 39 extra. On groupon, one option was for both services $ 68. But I guess she couldn’t give me that same deal and just add the difference. Anyhow I didn’t mind. On top of that I ended up getting express facial plus 70 mins massage $ 1 by min. Mexican girl did a good job. I felt so relaxed after sweating in body wrap for an hour and then over an hour massage. Place is very relaxing; clean n spacious rooms.
I would probably go for massage n facial.
I didn’t like the body wrap procedure so much but it did made me sweat.

I have tried to find other spas in Astoria that give equally good facials because this spa is a little out of my way, but I’m happy to come back because their deep cleansing facials are so effective and the extraction is done entirely by hand. I’ve noticed other places like to use a metal cleansing tool and it hurts like crazy. Connie did my facial and she was fast and delicate in doing the pore extraction. She also massaged my face and head, which felt amazing. Their skin care products are great, too. Love this place.

If you’re like me and want to ignore the negative reviews on here and still try the place out anyways, then I’ll skip straight to the positives: 1. Staff was friendly, 2. If you’re ever in a rush, they’ll manage to do a pedi/​mani in less than 20 mins, 3. They’re inexpensive ($ 20 special for mani/​pedi) aaaaand that’s about it.
Like most folks on here, I bought the $ 49 for 60 min massage on Groupon (+$ 5 for tax fees that they will charge you at the end). I showed up an hour earlier and decided to add a mani/​pedi. My mani/​pedi literally took 20 mins! I actually prefer when they take their time with me. I was also their only client at the time so I had no idea why she was rushing when we had a full hour before my massage apt! I had no time to relax and enjoy my spa treatment because she was on her phone and she even cut me a few times! As soon as she was done, she immediately went back to her phone. If you’re looking for a cheap mediocre mani/​pedi deal then I guess you could take your chances here but I wouldn’t recommend it.
My massage experience was no better. Although the lady was sweet, she was also a bit abrupt. As soon as we closed the doors, she immediately removed all of my clothes without warning. As for the massage, it was too rough. I asked her several times if she could go lighter and she did at times but then continued with the rough massage. I’m all for strong and firm massages but this was a little too rough for me. Or maybe I was just too tense but all I know is that I left there with a bruise on my inner thigh. However, it wasn’t all bad. At some points, I fell in and out of sleep so I guess that was the most relaxing part of it. Had she been consistent with the lighter massage, it would’ve great.
Based on the mixed reviews here, this could be one of those places that it’s like to each his own. However, for me, I don’t think I would come back here again.

So far, so good! I just finished my second session of laser hair removal, and I couldn’t be any happier with this place. It’s very clean and modern. Connie is super sweet, gentle, and knowledgable. The groupon price is incredible, too. I highly recommend ISPA!

My boyfriend and I come here occasionally for massages. They’re really not that bad but you’re never certain what kind of massage you’ll get. I guess everyone has their own style but sometimes they seem to run out of time.
The upstairs salon is really spacious and clean, a friend gets her nails done here frequently though they can be a bit pricey for the area.
Be careful when you make reservations to ensure they got your date and time correct.

I was in need of some serious stress relief and to my good fortune Spa Week is in full effect in NYC. I chose the spa that had the best deal according to my needs, so something along the lines of massage, waxing and a Mani-​pedi if it didn’t totally break the bank. They had just what I was looking for, so I booked an appointment and of course forgot to read Unilocal until the last moment. At which point, I decided not to regret my impulsiveness, swallowed my pride and just go. What was the worse that could happen?
The massage was first. Though it might not have been a particular style I was familiar with, it was called anti-​stress and when I was done that’s exactly how I felt. Next was the waxing, that was done quickly yet cautiously as I told the woman it had been my first time and she kept tissue at arm’s length just in case I cried (which I didn’t). Finally the nails, I chose a nice deep red, had a nice chat and by the end I was relaxed, waxed and prettied up all for $ 133 — including tip.
The woman, I doubt was a licensed masseuse, but she was sweet and made great efforts to keep me comfortable and I had the same woman from start to end, which made tipping very easy, something any customer can appreciate I’m sure.
All in all it was a pleasant experience and if I’m ever in need of any of those services while I’m in Astoria, I will stop in.

I had a Groupon for this place and read the reviews prior to purchasing the Groupon. I walked in and the hostess wasn’t there so the lady at the manicure station asked me what I wanted. Is that how you treat your customers? No «Can I help you?» At least be nice.
The place looks like a typical massage place and they led me downstairs. The room was very dark but at least it looked clean from what I can tell.
My massage was horrible. I don’t think the lady is even licensed. By far, it was one of the worst massages I have had. My Groupon was for Swedish but I have no idea what type of massage she was doing. She was just pushing my back muscles back and forth. Massages are supposed to be relaxing and not painful. I couldn’t wait for that hour to be over. One nice thing I have to say is she was very nice.
I don’t recommend this place and I don’t intend to come back.