Falcone Dr & Rivera Dr

Strike 1:
I made sure my appointment was at 9AM when the office opened, but I still had to wait 35 minutes before I could see Dr. Falcone.
Strike 2:
THEY ONLY TAKE CASH. There’s no sign about this anywhere, and although I was a new patient, the «receptionist» didn’t tell me until after I’d waited 35 minutes. When I asked why she hadn’t told me before and said I was in a hurry, she mumbled something about an ATM across the street. I had to leave the building and buy something at the Rite Aid so I could get cash back. When I asked for a receipt, she said I could get it after my appointment.
Strike 3:
I was in such a rush to leave that I left behind a nice umbrella and the Rite Aid bag (with a receipt that had my name on it). When I got home and realized my mistake, I called back so they could save it for me — but the same lady instantly responded that there was someone else in the office so she couldn’t go look. She asked for my name then hung up.
I never got a call, and by the time I called back they were closed. I called back today and the same lady said there was nothing.
Dr. Falcone himself was very nice, and I’d gladly return if it weren’t for the lady completely ruining reception. He seriously needs to look at restaffing, posting a cash only sign, and taking credit cards while he’s at it.

Dr. Falcone is lovely. However, I’d rather live with extreme heel pain than face his receptionist ever again. The first time I went, 2+ weeks ago, I had just injured my heel to the point that I took a car service to his office, which is less than a mile from my home. When I called to book my appointment, I discussed the co-​payment with receptionist on the phone. Once I arrived at his office, I was told they don’t take credit cards or debit cards (I use a flex spending debit card for my co-​pays at all other Dr’s offices my family frequents). Not once did she mention that on the phone. In addition, she insisted I walk to the ATM to get money out, that they don’t bill patients under any circumstances. She was abrupt, sarcastic and unhelpful. Finally, I waited over 1.5 hours for my appointment. I chalked it up to a bad day and gave them another chance. Today, she proved me wrong. The waiting room had both the View playing on tv, rather loudly, and Lady Gaga on the stereo, also at Queens volume. I asked if she knew they were both on (as it was only me and three senior citizens in the waiting room and none of us were watching Whoopie). She said, «Yeah. That’s how we normally have it.» And left it that way. After 40 more minutes of that I left. Not worth it. She needs a different job.

I’ve only been here once, so I’m wary to give five stars.
However, I had one of the top experiences with a doctor here. Dr. Falcone was friendly, patient, and provided a thorough, comprehensive description of what was happening with the bones in my feet.
Oh, his receptionist was pretty thoroughly unpleasant, however, and the wait was a long one. But I would much rather wait a while for a doctor that is willing to spend enough time with me than be rushed through an appointment.
When I eventually need surgery, I will be returning to him.