Enterprise Rent-A-Car

Going out of my way to write a review for these guys b/​c they deserve it. Rented cars from here 2x in past month and their customer service & professionalism shone through both times. Most recently, we mistakenly left a phone in the rental after dropping it off. Emailed customer service after hours expecting to have to chase them again in the morning when they opened. Branch manager (Matt) emailed me the same night telling me he’d look for the phone in the morning, and by 8am emailed me again saying he found it — an impressive feat when you consider that they were overwhelmed with people returning cars that morning (we could tell when we went to pickup the phone that they were very busy). I’m typically an Avis guy, but Enterprise Astoria is def winning my biz. Added bonus is that getting out of NYC from this location is much easier than it would be from any manhattan location.

The professionalism of this branch far exceeds expectations. A little chaotic because they need more space but a great team. A joy to work with and my rental car location of choice regardless of brand.

This is my go-​to rental car spot. Great customer service every single time. The staff are friendly and professional. This location is generally busy, especially if you’re there when they first open up, but the staff are pretty efficient so it’s usually not too long of a wait.

I rent many times from this location which tends to mistake customer service for a handshake. I like Enterprise and rent quite a lot from them but this agency is just poorly run, it is understaffed and unprofessionally managed and since, most of the time, there is a long line of renters waiting to pick up or return their car they just don’t have time to care about anything else than the contract or charging the card. The first time I went there, the wait was ridiculous and had to leave as I could not wait over one additional hour for a car I was going to use for the day after a 30 minutes wait. Always nice to have to cancel your plans based on the fact the agency is understaffed. Another time the car had a flat tire, received stellar service from another Enterprise location which switched the car but would rather rent a clean car to start with. Last time they basically declined the $ 200 voucher of Amex rewards listed on the reservation at check out (after stating at check in everything was fine, not my fault if your system does not show you the amount which was credited on the reservation, unless it does and you just don’t know how to use it…). I am giving 2 stars since some other times I rented things went fine (which should be the norm right?) but I can not keep taking a chance each time I need car with this agency. Drop the handshake, learn your processes and if you don’t know them… just say so rather than blaming your customers.

My husband and I have been loyal customers of Enterprise for years. This location is near our house which is really convenient, since we don’t own a car and only rent when we need it. We rented recently for a few days. I told the rental agent very clearly when I rented that I did not need any insurance because we have our own policy. He confirmed that he was declining the insurance and I signed the contract. After returning the car, I got a receipt (after I had already paid). Later I looked at the contract and realized that they had mistakenly charged me for the damage waiver and liability waiver (over 60 bucks). I called the next day, the agent checked the contract and agreed that I had been mistakenly charged (the contract indicated that I had declined all insurance). She said that I would have a refund within 10 business days and that she would call me when it had gone through. I waited a full two weeks then called again. I spoke to a different agent, he had no clue what I was talking about (don’t they have records?). He went through the pile of pending refunds and there wasn’t anything there. He said he would start the process over again, and that it would take another two weeks. I asked him if he would please rush it since we had already waited two weeks, and he said that he would. It has now been another two weeks. I submitted a claim to my credit card company to have it refunded, and received a call saying that Enterprise is not being cooperative in sending the appropriate documentation.
In conclusion, absolutely ridiculous. I don’t know how they can make a mistake and then fail to fix it promptly once brought to their attention. That is very basic customer service, let alone actually compensating a customer for having to spend time and energy on their mistake.
Enterprise, if you would like to make this right, the rental agreement number is 63 585, please feel free to contact me. Otherwise, we’ll just to go to Laguardia to use the competition.

Great customer service. Everyone from the woman I talked to on the phone to the person who checked my car upon return was excellent. Very professional and friendly all around. Prices are reasonable and the car was in good condition. Didn’t have to wait too long at any point. Would definitely use this place again.

This was the best experience renting a car I have ever had! Fast and personable. I will go back here again.

Update:
This place is still as professional as before. Everyone is pretty nice. I guess the only issue is the space, but it is NYC so what do you expect? When I went there was a system issue, and it caused at least a 30 min delay

Let’s talk about Kevin. My girlfriend and I rolled in there around 11am and we already super late. Kevin was very accommodating. He gave us a free upgrade to a nicer vehicle and was quite hilarious. Normally renting a car isn’t the greatest experience, but he got us in and out and on the road in no time. Highly recommended.

Great customer service from the two Matts, and agents Alex and Whitney. It’s a very convenient neighborhood location just a half block away from the N/​Q subway station and close to all highways, so picking up and taking off from the city is a breeze. They have a good supply of SUVs so upgrades are offered whenever possible.
It can get busy in early morning with car returns and pick ups, but the friendly staff expedites the lines quickly and always offer gracious service. It beats hauling it out to the city or airport to rent a car. I have been an Enterprise customer for years based on the caring relationships they build with their customers. So, even if I have an occasional problem, which is rare, I would overlook it thanks to this wonderful, caring staff.

My first visit to the NYC area. Picked up my car this past Saturday and returned it Monday morning. Staff was wonderful and got me in and out as fast as possible. Office was busy when I returned the car on Monday with maybe 6 people ahead of me returning cars. They worked very fast to process returns and I was out of there within 20 minutes. Would definitely rent from them again.

Really good service. They care a lot about making sure that each Of their customers has a good experience.
I have rented from this location a number of times and have had only good experiences which I think is saying a lot of a car rental location which can at times be busy and stressful.
Once I showed up a little bit late but they helped me out anyway (even though I could tell they definitely wanted to go home after a long day).
I will continue to be a loyal and returning customer.

Matt and his crew were very helpful and friendly! Great service. They gave us directions to our destination without us having to ask.

Enterprise stays on its toes. I shall remain faithful to my favorite car-​rental company.
John Hensley, Social Monitoring Coordinator, Customer Service, has very replied quickly. His kind consideration resulted in a refund of my toll charge complaint. How’s that for real customer service?

This location has the best customer service. I’m always pleasantly surprised by how efficient they are considering they are always SO busy. The only down side is every time I rent a car the gas is close to empty, which when I rent I assume the gas will be at least half full to start my trip. Regardless, I’ll keep coming back here!

Great customer service! I was in and out of the office both at pick up and drop-​off. Will definitely come back for my next rental!

Not worth it.
Although I received stellar customer service from everyone I interacted with– the cars themselves need an upgrade. I received a newish Mazda with a missing hubcap and no power locks and paid $ 200 for it for three days (during the week).
The LGA budget has better vehicles for probably around the same price range.

Very very happy with these guys and the way they do business. Polite, professional
and hard working folks.
I’m an Astoria resident, but can easily
go elsewhere. I choose to stick with these guys because they are simply the best.

Great service, the cars are clean
The guys that work in this place
Are supper professional and take their job
Seriously,
I recommend this place if you need long term or short term car,

EXTREMELY UNPROFESSIONAL!
Had a reservation set for 9am and the car wasn’t even onsite. I was told the cars were coming from flushing and had left at 8am… FYI it doesn’t take an 1 & ½ hrs to drive from flushing to astrioia.
But, when the cars did arrive I found out why the car took so long. The driver ended up stopping to get breakfast before he brought the car to the location. WTF? You have a job to do! Eat before you start working! People rent a car a specific time because they obligations. Because of there lack of professionalism I’m going to be extremely late to my meeting. FAIL!
My recommendation is just rent at the airport or even better rent with HERTZ and avoid this cluster fuck of a shitty rental location.