Dunkin’ Donuts

English is employee’s second language here, and I don’t think they have a first! No one EVER seems to understand or get my order right but, they ALWAYS seem to mess up the prices of every single promotional item… in their favor of course. Then I have to stand there and wait for 3 morons to figure out how to undo said transactions on the register! Not exactly how I want to «WAKE UP with #Dunkin!»

I’m not sure why everyone keeps complaining about employees and overall customer service practices here. I’ve popped in here a few times (I live super close by) because my fiancé likes their coffee and in the summer I enjoy an Oreo or Vanilla Bean Coolata every once in awhile.
Their breakfast sandwiches and hash brown bites are also fantastic if you’re in a pinch… like going to the beach or something that involves a long commute and there isn’t time for a sit down breakfast else where.
There’s also a Baskin Robbins here in the rear of the store. THAT’S ICE CREAM PEOPLE. ICE CREAM AND ICE CREAM CAKES!!! Yeah. Ice cream is a very good, good thing. The people that work here have never treated me poorly, nor have I ever had a problem with their communication, length of time to prepare my orders or comprehension abilities.
The reason they’re getting 3 stars is because the place could definitely be kept cleaner. Gratefully their kitchenette/​drink preparation area really does always look clean, it’s the customer tables that could be maintained better…
There are only like 2 or 3 tables so there is no reason why they should be dirty because customers eat like animals… well, it’s usually open sugar packets and crumbs. I’ve definitely seen worse, but if they upped their customer area cleanliness game they could earn another star.
For everyone giving them 1 and 2 stars — it’s a freakin’ Dunkin Doughnuts — and a TINY one at that. They’re cheap as hell and they’re a «grab and go» kind place so if you’re expecting to go in here and be treated like the Queen of England, then maybe you should realign your expectations or go elsewhere. #DropsTheMic

So they wouldn’t serve me, apparently they don’t do the loyalty rewards program, I tried to explain that D&D takes it n Itz frm em n I’ve used it be4, she was checking out my phone a good min playing w the size of the bar code I wanted 2 say scan the f’ing thing. Thatz like getting a gift card frm a store n trying 2 use it n them saying yea no we don’t take that. I left not happy went to the other D&D on Steinway they scanned it right away just like every other D&D needless to say I won’t be going back here n what’s up w D&D employing rude pple anyway I’ve been 2 a lot n some of em have such rude or just not friendly pple, anyway reasons like today is why I don’t go 2 D&D like I used 2 also FYI if ur by the one on Northern Blvd they r pretty good

The donuts are stale and the coffee is rarely fresh. The staff is disinterested and usually rude. As noted in other reviews, there are some sketchy regulars at this site-​at all hours of the day. The night time crew is actually quite entertaining. I have witnessed fights, people being slapped, coffee being thrown, paramedics responding to a patron who had a seizure, screaming arguments-​this is the best entertainment in the area.

Don’t come here, unless you want to deal with useless staff with no regard for lines, who selective choose who they want to serve in what order. I previously came here each morning and was dismayed when they chose to disregard me to serve someone behind the line. Will not be returning and will take my business elsewhere and encourage others to do as well!

The service here is always so slow. There can be 4 people behind the counter yet I am always standing there for at least 5 min waiting. The donuts are never fresh either. Great breakfast sandwiches and coffee

First, they do not understand English. Second, it takes two people to translate for each other what the customer is saying. I walked out. Go to Starbucks, which is a block away.

The morning crew I see regualrly are really nice!

I don’t understand how difficult it can be to learn the menu. Have hopped into this place on more thane occasions ms the guy never understands what I’m saying. The only thing he understands is «hash browns.»
Go to the Steinway location!

This place is seriously f… ed up. The staff insanely inept with no customer service skills. Yeah I know it is dunkin donuts but why treat someone in your place of business like dirt?
Unfortunately I have come here a couple of times since it is the only late night internet provider in the area. First time I ordered a breakfast sandwich which the guy promptly slathered with a mustard sauce – yuck! Then I got blank stares when I explained the problem. I ended up peeling it apart to show the lady. She then just left it sitting on the counter. No apology no explanation nothing, I finally get a replacement from the young guy after she scolded him for a while. Second time, I paid with a 20, the only bill in my wallet and she gave me change for a 10. Luckily I looked at my change and caught it. I pointed out to her I paid 20 – she knew I was right. Didn’t argue – just handed over the rest of the change. Didn’t apologize. Staring me down like I was dirt. Plus there are cameras over the cash register. She probably figured since it was late I wouldn’t notice. Then she didn’t make my ice tea. I had to ask twice for it. By the time I got it I didn’t want to drink it. I feel like this place is poison. I imagine this clerk has pulled over the short change thing on many since she gets the late night party people on her night shift who wouldn’t notice. I am fine with cashiers making mistakes – but this was blatant attempted theft and rude. Am going to get contact info for the manager or owner and let them know what is going on. And will do my best to stay away no matter how much I need wifi.

You know what you’re getting from Dunkin Donuts and it’s not gourmet products. I decided to slap them with a terrible review simply for their terrible customer service. The employees in this particular location are nasty. Ask them a question and they get very defensive.
Not sure what I was thinking but I ordered a treat from their ice cream menu and the employee did not feel like getting a cup from the back. He said that the machine was broken. I ordered the same thing from another employee and he walked to the back to get a cup and gave me my order. Of course he did it with a look that made it clear that he did not want to do it.

As far as DD goes, this is not one of my favorites. The past few times I have gone in, it has been messy and dirty. Tables were unkempt and the staff didn’t look like they were too happy to be working there.
Then there are the patrons. For some reason this place attracts some truly dubious characters no matter what time of the day it is.

I only come here after 10pm on my way home, for a single donut, and I eat it on my way home so I can’t say anything about the atmosphere. 0.89 cents for a taste of heaven is not a bad price to pay, though. The lady at the register is really nice, and seems to always want to upsell me to buy more donuts because she thinks I need to put on weight, which I think is sweet. Anyway, even this late at night their donuts are tasty.
I do agree that there always seems to be globs of sort of sketchy people inside and outside of this store, but there are non-​sketchy people too, so I guess it all evens out.

The coffee is better than Starbucks — only if the workers get your order right which happens about 10% of the time. I hate Starbucks so I go to DD but I’m tired of ordering «Hazelnut coffee, milk, no sugar», getting asked about 4 times what I ordered and then watching the worker put 3 heaping spoonfuls of sugar in my cup. I’m thinking that next time I might go behind the counter and pour my own coffee… with no sugar.
P. S. Be careful ordering hot chocolate — they fill it half way to the top and then the other half is foam so you end up paying for a large hot chocolate and you only get a small size.
I should probably be less lazy and walk to the bakery under the subway for my coffee — good coffee and they know what «no sugar» means.

Just as any DD, this place serves the great coffee and fat making donuts.
The only downside that I have is, the OBT nextdoor… the crazy looking old peeps chain smoking outside of DD between thier «mission» to make big money, and ordering coffee inside. Since I hate smokers, that turns me off and I usually head to the other DD on the Broadway.
The renovation looks good, now they have icecream. more reason to gain weight, yeehaa!

This place is packed with creepy old men from mid afternoon until about 8pm every friggin’ night, without fail. Uuuuugh, the whole place gives off major skeevy vibes while they are all congregated in there. Then, after they get tired of sitting on their asses for hours on end, they all huddle outside, smoking cigarettes and mumbling to each other. Even simply walking by the place makes you feel like you should run home & take a hot shower. GROSS!
As for the food/​drinks, it’s a Dunkin Donuts, so it’s pretty much like the other 546,216 DDs in NYC. Meh.

Im sorry for the one star… but the service SUCKS…
and im the strunado for going back day after day cuz I like the coffee…
theres liek 20 people working the counter and they still seem to need to ask 20 times what im having… and forget on top of it too… its pretty ridiculous actuallys
Same thing for the one on broadway right off crescent street… even worse if you ask me… they just cant get it together. dont know what it is… anyhow…ill keep going back cuz its convenient but not for the service. i guess i just needed to vent.