Cohen’s Fashion Optical

I have been going here for years. Within the last year there is all new staff and the customer service has gone from great to terrible. Really shows how valuable employees make a difference.

Went to Cohen’s with my parents for the first time today after having gone to American Eyecare on Steinway for decades and paying a fortune each time. We’ve each worn glasses most of our lives. My father and I have astigmatism and are very near sighted. We tend to need strong prescriptions, and have discovered that some places take advantage of that and charge more. Add to that the designer frames you’re pushed to buy, and the prices get steep.
Cohen’s was different in every way. The staff were super friendly and helpful. I found the eye doctor more personable than my last one, and we exchanged jokes back and forth during breaks from the examination.
All three of us were examined and prescribed our glasses/​contacts in a very timely manner, no long waits or issues. Best of all, the receptionist/​biller made sure that we got the best deal we could with the vouchers from my parents’ health insurance, and all three prescriptions cost less than half what they did when we went to American Eyecare. We are all happy and very impressed, this will be our new go to spot for high quality, affordable eye care!

I had a great eye exam with the optometrist at Cohen’s Fashion Optical, Astoria this past February and ordered both progressive lens eyeglasses and multifocal contact lenses. Today, I was interested in some monovision contact lenses and went in to check on my prescription so that I could order online with no difficulty. To my surprise, not only did the staff offer me a price match to my online retailer, but remembered my name and pulled my file in a «blink of an eye!!». This is a very busy location with an exceptionally attentive staff. I highly recommend!

Lia was fantastic answered all my insurance questions. I got an exam by the dr. Who was kind. I was able to be seen right away which was nice. When it was time to pick out my glasses Lia was very helpful showing me what was covered by my insurance and different options if I wanted to upgrade. She priced matched my contacts from 1800contacts and through in some extra free pairs of a new contact lens that helps enhancing your eyes. Overall this was a great first visit and I will be a returning customer.

I was so impressed with this place. It was easy to book an appointment. The staff was super prompt and efficient. The optometrist was brilliant. The the price of the frames and lenses were super reasonable. The glasses that were the end result were perfect. Thanks so much for restoring my faith in great overall service.

I scheduled on line– but since I don’t trust on line appointments, I called to confirm. Yup. I was in their system. Cool. Then I asked about a Groupon I had. The phone lass said (basically) you don’t need that for what you are coming for (a basic eye exam) and it wasn’t for their store. GREAT (refund from groupon).
Was seen right away on time by the oh so pleasant doctor booraswho chatted nicely and answered my few questions.
On the way out (I didn’t need new glasses — which is what I was there to find out, YAY) the lass gave me a coupon card for next time I come in. No pressure to buy (which, frankly I was a bit worried about, since I really just wanted to see if my current RX was correct).
I was in and out and happy.

I’ve been wearing glasses since I was 9 and contacts since 16. I’ve never felt so at ease as I felt today with the doctor. He really broke it down to me and explained how neglectful I’ve been, the consequences and what he expected in the long run. Other places usually rush me out and are more interested on getting me to buy. The lady in the front was very stern but very knowledgable! She was very honest about my fitting and I’ve never left an eye exam so satisfied! I will be picking up my glasses in about two weeks!

They are supposed to be open today as they say from 12 – 6 I believe… not true. WHERE ARE YOU PEOPLE???
Only reason for one star is because I had to in order to post message

My friend recommended Cohen’s to me because of Dr. Booras! Needless to say Dr. Booras is Wonderful ! Made the annual eye exam something I will look forward to every year. The staff is very friendly, especially Lia ! She explained everything to me so clearly I had no questions and is so helpful when it comes to picking out frames … Definitely a returning customer

Great service! Bill was honest, helpful, and super nice. He helped my boyfriend with prices and helped us find the right pair of contacts for him at a reasonable price. Bills the man!

First time customer and really pleased with there service, call a few times to change my appt and they accommodated me every time.
The people in the front are really friendly and professional, The docter is easy to talk to and listens to your needs. He tried a few kind of contacts on me until I got the most comfortable ones, No pressure and easy going. Happy with my contacts. A returning customer for sure. Love it when customer service is a plus. satisfied !!!

Updating my prior review to reflect Cohen’s efforts to rectify the situation:
After I posted my review, I received a message from a Cohen rep asking for some more details about my experience. As I alluded to in my original post, I’ve been in the midst of finishing law school, prepping for graduation, and getting ready for the grueling summer I’ve got coming known as bar exam prep. So I never got a chance to respond to her message (I was planning on it).
I received a phone call a few days later from Cohen’s saying that my contacts had arrived, and they had actually ordered 90 days’ worth (instead of the 60 days’ since I’d picked up 30 days’ worth), and that I could keep the extra 30 for free.
I was impressed with the following:
a) Reaching out to me to gather more information rather than just posting a comment on my review like some business owners do.
b) When I didn’t respond, taking the initiative to order the original 90 I’d ordered, and to have it available for me to pick up within days (though I didn’t have a chance to go get them until a few weeks after).
c) Allowing me to keep the extra 30 they’d ordered for free.
Thanks Cohen’s!

The price of frame for designer’s brand were high, which was $ 400 – 500, so I decided to get only the eye exam. Though the eye doctor here was friendly and nice, the female salesperson and store manager were RUDE and unprofessional. Honestly, it was the worst customer experience.
After the eye exam, no one assisted me for next. They just didn’t care about me but busy selling their frames to other customers. I was standing and waiting for them for a while. Finally I asked the female salesperson where I can get the prescription.
Here comes the worst. For the cost of the eye exam, they charged me a higher price than what they told me in the beginning. It’s not a big of a deal paying extra $ 20 but what made me upset is…
1.Why didn’t they tell me the full price before the exam? 2. As I asked the staff why it is different from the beginning, she and the manger got very defensive, rude and talked to me in a condescending manner. I didn’t want to make a big deal so just paid them extra. I walked out of the store feeling horrible.
Very unprofessional and rude staffs. It was a horrible experience and I would never get back to this place. I don’t wanna recommend this place to anyone.

Thank god for Cohen’s Fashion Optical! My wife had blurry vision on Friday night. We visited Saturday morning and saw their eye doctor who diagnosed a vein bleeding into her eye. He gave us the name of a wonderful retina specialist who took excellent care of her. They saved her vision which is amazing because she would have gone blind in that eye. I’ve also gotten glasses here which I love and the people who work here are wonderful! The best eyeglass store near Ditmars Blvd in Astoria, NY hands down!

I think the only reason there are any good reviews on here is because Cohen’s is trying to make up for all the damage they have done.
They are horrible.
I ordered eyeglasses from there using a prescription from another optometrist only bc I found a pair of frames that I really liked there.
The lenses were not good and I could not get used to them. The ground appeared higher than it was and the size of all objects was distorted. They did re-​examine my eyes to confirm the prescription. My prescription was accurate. They blamed the issue in the size of the frame I chose which was square/​larger frame. They had me pick a smaller frame and re-​made the glasses. This did not correct the problem, and on top of it they sold the original frames I paid for to another customer. They tried to force me to keep this 2^nd pair of glasses. very long story.
In the end I ended up with no glasses (but they kept my 450!!! After several disputes back and forth) gave me 130 $ worth of contacts as an exchange.
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Such an awesome EASY experience. All staff was so nice. The doctor was ready and waiting for me. I was out with a new prescription and trial lenses in 20 minutes. Highly recommended!

Seriously I don’t know what is up with all the negative reviews. I’ve been coming here for the past 3 years for my contact lenses and have had excellent service. The front staff are always friendly and quick with service. They are very well informed and always let me know when my contacts are in.
Both of the doctors here are wonderful! They are professional, to the point and I always leave with perfect vision. I have mild astigmatism in my left eye and previous optometrist can never get my prescription right. I tried this Cohen branch based on my friend’s recommendation and haven’t looked back ever since (no pun intended).
Con: Hard to find parking.
Pro: Cool doctors and staff, A lot of good food establishments to check out after getting your eyes checked.

Extremely disappointed and angry! I Had tremendous problem with my eyes, saw a dr who was no help. He was just repeating everything I told him I was in there for. He then prescribed eyedrops that did not give me relief.
I had been there before with my insurance covering eye exams. Yet they took this as a «medical» exam and told me AFTER I was seen that they don’t accept insurance for that, making me waste $ 85.00 I did not have and was forced to put on a credit card! I was extremely angry at that! Why didn’t they tell me that when I called to make an appointment? I wasted my time and my money. I am VERY upset at this, he did not do anything more than a regular eye exam, what puts this in a «medical» category? Just a rip off! =(

The lack of reviews, particularly positive reviews, prompted me to finally take the plunge and join Unilocal.
Nick, the owner and optometrist on hand took great care in performing my eye exam. Once my prescription had been determined the focus :) moved to finding the correct frames. Cohen optical offers a fantastic selection of both classic and trendy name brand options. Once again the professional staff took the time to find a handsome and affordable pair of glasses.
Very pleased with my experience here!

I was having my lens presciption updated, and since this is in my neighborhood joint, thought I would give them some business. Unfortunately the customer rep at the front desk manhandled my glasses, popped the old lens out of my glasses while I was there and then forced them back in — I couldn’t believe that he did that (since they needed to go to the lab for lens replacement) and subsequently he broke a designer Mikli frame. Having prepaid for the new lens was a big mistake — I will never trust them again.
6÷6÷13: as an addendum, I was contacted by a Branch Ambassador from Cohen’s concerning my issue, but thus far have not heard a peep from anyone except an email that Corporate was «looking» into the matter.
6÷11÷13: Finally contacted by home office, and they have offered to replace my broken pair with another pair of similar frames. Stay tuned…
6÷17÷13: Ok, I received a replacement pair of frames/​lens to compensate for my broken Mikli frame. Still waiting to get my Mikli glasses back from the lab though which will bring this to an end.
6÷22÷13: Happy to report that I did finally receive my Mikli frames back, and that the parties involved did their utmost to make good with what was a comedy of errors. I cannot say that I would recommend this place after all that happened, but I will give the company credit for trying to rectify their initial error.