Astoria Laundry & Cleaners

DO NOT USE if you want to do your own laundry. Apparently they have an excellent drop off service, which you can tell when you walk in cause there is not one open washing machine to be had except the larger more expensive ones in the back. If you happen to get a washing machine you better make sure you are there the second it ends or your clothes will be man handled into a plastic bag and thrown on the floor in the corner. Then there will be no baskets, or open dryers. On my last visit, I found two open washers and started to place my clothes into while three ladies stopped what they were doing and looked at me. I came back to find my clothes in a bag, thrown in a corner that i had to find. I had to then carry said bags to the only available dryers… the very last two in the back cause the 6 ladies had every basket full of clothes. When I came back to get my dry clothes they had then shoved a rolling rack of dry cleaner clothes in front of the end dryers. Thank god I had already decided to stuff my dry clothes in my bag and leave cause there was not one square inch of space on any table for someone to fold clothes. It would have been different if it was a busy day with many people doing their laundry but it was quite evident from all the laundry tickets taped to the dryers and washers that all of this was drop off service. Shut your doors to walk in laundry if you have that much business that a person off the street can’t come in and do their own laundry.

I called to request pick-​up and drop off service (my machine broke unexpectedly) and the gentleman who answered the phone was so accommodating! He found my information quickly, and sent someone to pick up my laundry within the hour. I was so impressed, and relieved, to have such excellent service just a phone call away!

I have been using this Laundrymat for an estimated three years –and have not been disappointed. I use this Laundrymat for their pickup/​delivery service. I would also like to note that I appreciate the method that is used to fold my laundry — it makes the sorting process so much easier, and most importantly they always deliver within the time frame conveyed so I have never had a communication issue with their service.

I have used both their dry cleaning and laundry services. They have really quick turn around, great prices, and convenient hours. If any of your clothes require specific instructions they make an effort to ensure that they are properly taken care of. Also the staff is super nice.

⁵⁄₅!!!
Here’s why:
I had a bunch of job interviews lined up out of state and bought a new suit and shoes in preparation… I unfortunately did everything last minute and my pants needed to be hemmed. I realized this the night before my morning flight. I frantically came in to Astoria Laundry, thinking I would be laughed at and turned away… However, the owner was so kind and chuckled a little and said it wouldn’t be a problem. So, I dropped off the pants at 8pm and they called me the next morning to say that they were ready for pickup. Also, I was charged the normal (very fair) price for the hemming. They even pressed them an extra time!
The job itself was perfect, the prices throughout the place are more than fair and above all, the customer service is outstanding. I recently moved to the area and now I know where I will be doing all my laundry.

The best service! The best hours! Fastest turnaround! I’ve been coming here since January after a terrible awful experience across town at a shopping plaza. They have consistently provided friendly and fast service, week after week for my drop off laundry service and dry cleaning! So glad they take credit cards because the other place didn’t. I live closer to 3 other cleaners but will walk or drive the 7 blocks because they are just the best! Long hours too, 7 days!!!
I have a busy schedule and travel all week long. Knowing I will consistently receive courteous service is a huge relief. OPEN SUNDAYS!!! That helps a ton.
I was in a bind this past Sunday and the woman who works during the day was able to take my clothes late Sunday afternoon and had them done by NOON on Monday in time for my 2pm flight out of LGA!!! I just got back today, Thursday at 9pm and am traveling for vacation and again tomorrow, and am in a bind again to have clean clothes for tomorrow before I leave at 2pm. The owner and his son were there and I asked if they could help me out. NO PROBLEM! So nice as always and super courteous. I’m going to miss service this when I move to Houston in a few weeks :(.
I should have left a review sooner because they have helped me out all year. Dry cleaning always on time and I would say the prices are more than fair! So glad I found them and won’t go anywhere else. 5 stars for superior service!

Ive used most of the cleaners in Astoria but Astoria Laundry is the place where I take all my clothes for dry cleaning and laundry. They are trustworthy, friendly, reasonably priced, and they accept credit cards! I have been happily using the drop off and delivery service for more than 2 years now, even after I moved to a new place on Grand Ave I keep going there. Thank you for all your help Carolina!

Since my last review the quality of dry cleaning and customer service has dropped significantly. It’s upsetting that once a great place would treat a 2+ year customer so poorly even after I was patient with the mistakes for weeks. But I need clean clothes so I have switched dry cleaners.

I almost never write reviews but my last and FINAL experience with the staff of Astoria Laundry was the worst. I have used Astoria Laundry and Cleaners since they first opened. There have been a few hiccups along the way but overall good work (love the way they fold the clothes) and polite staff. I called on a Sunday (very early) for a pickup and asked very clearly for an end of day delivery. When I called at 10pm no one answered and no one dropped off laundry. I understand people make mistakes so I called the following morning and spoke to the same woman who quickly pointed that it wasn’t her I spoke with, although it was Patricia. She assured me my laundry would be delivered that evening. When I got home from work just to make sure, I called again. This time I spoke to another woman who informed me that there was nothing in the system saying my laundry was to be delivered that evening. She assured me that yes my laundry would be delivered this evening. Guess what? No laundry! I am beyond livid. Two days in a row is unacceptable. Tomorrow I am going to pick up my laundry (and pay to take a car home) before I have to go to work and I am never using them again. Use them at your own risk. There are far too many other cleaners in our neighborhood that offer better service at a competitive price. Astoria Laundry and Cleaners are the worst. Thumbs down

I’ve been using the drop off service for my clothes here on 24 avenue laundry since it opened. Friendly staff and excellent prices for laundry and dry cleaning. Everything good here, especially now that the wine store opened next to it.

The laundromat is very nice and clean BUT the woman who works here is absolutely one of THE rudest people I have ever met in my life. She charged me an extra dollar for not putting the tide in a certain place that I wasn’t even aware of.

I really wanted to like Astoria Laundry but the dark haired woman who works at or owns this place acted like an absolute psycho to us. My boyfriend and I came here to do our first load of wash since moving back to Astoria and were shocked by how poorly we were treated.
We came earlier yesterday and at first were impressed by how nice the place looks in general. Everything is new and shiny and clean which seemed to bode well but that was before we were treated like criminals for making an honest mistake.
We put our clothes into a cart and started sorting them into two different loads. Immediately she comes over and barks «No dirty laundry in the carts!» Keep in mind there are no signs and this has never been an issue for us elsewhere. «I’m sorry,» I say sincerely «we didn’t know the rule…»
«WHAT THE HELL IS THAT? SOME KINDA JOKE???» crazy lady cuts me off. Clearly taken aback, we suggest going next door and taking our business elsewhere. Crazy’s more civilized colleague convinced us to stay and finish since we’d already unpacked our things but we won’t be returning unless every other laundromat in the neighborhood goes out of business.

I dropped of laundry here to get done. It was done quick, folded great and delivered to my door. I cannot complain for a second on their level of service.
But what irked me was I received 2 items that were NOT MINE in my laundry. So that opens up a lot of questions. The 2 most concerning to me are– did I lose anything? And does this mean they did my laundry with someone elses? That grosses me out.
Also, not thrilled with the detergent or dryer sheets they use. It smells odd to me and everything appears a little beat…

As you can see from my profile, I don’t often write reviews, but I’m taking the time to write this because these guys are HORRIBLE!!!
Just moved to the area and tried this place out.
Took a few white button down shirt for dry cleaning and white sweaters for dry cleaning. They came back grey!!! It looks like they were smoked in soot.
I tried talking to the lady who works there and she just told me that that’s what happens when you dry clean, that I should just use the washer and and bleach my clothes.
What? They are dry clean only shirts and I’ve been sending them out for dry cleaning for years! and they have always been white!
She didn’t even offer to re-​send it for cleaning, not that I would have accepted after they ruined my clothes with no semblance of an apology.
Paid $ 55 to get back my dirty clothes in hopes I can take it somewhere else to fix it!

My sister and I both used this place twice and while the convenience and cost is great the quality and service is awful. Two of my favorite shirts ruined, clothing was shrunk, and the same for my sister. Do not use.

I used this place twice, and I will say never again. The first time, they were over two hours late picking up my laundry, and two hours late dropping it off, but my laundry was clean. I figured I’d use it again on a day when I didn’t have anywhere to be.
Take 2, an hour late picking up on Thursday. They said they’d drop it off at 10 a.m. on Friday. Never showed, never called, and we couldn’t get through to them on the phone. We called multiple times, finally got through, and arranged a new delivery for Saturday. Same thing happened, again, and again, until we finally got our things Monday. Once we looked at our laundry, we found that we had a total of three destroyed shirts.
So back to the hunt for a decent wash and fold that delivers to Long Island City! This place has certainly lowered my standards.

The first time I used this service it was perfect. Let’s just say they lulled me into a false sense of security.
The second time, they picked up my order 4 hours early. Normally this would not be an issue, but I didn’t have it packed or ready when they showed up. They woman on the phone also told me she would call before it was picked up, which clearly never happened.
I asked for the earliest delivery the following day because I was headed out of town and needed to pack before leaving. Somehow my delivery was not recorded. After I made a call to inquire about my laundry’s whereabouts, I was told I must not have made a laundry request. My delivery was made 4 ½ hours later.
Once it was delivered, I realized they had used scented detergent on the wash, which I specifically stated on my email request and in my phone call could not be used. That apparently did not get recorded either. Needless to say I will not be using this service again.
Off to rewash my clothes!

This new laundromat is awesome. Finally a pick up service in the area that meets my std!

I was in Astoria for a wedding, and the day before the wedding we had a dress rehearsal. Although my buddies and I also rehearsed the drinking part as well. Unfortunately, my friends got a little out of hand and spilled some liquor on my light grey tux.
Of course, I panicked but then the bride’s mother suggested this Cleaners nearby.
I took it straight to Astoria Laundry & Cleaners as if it were a sick puppy needing an emergency room.
The young man at the register greeted me and let me know that they could take care of it right away because he could see the look of distress in my eyes. «I need it for the wedding tomorrow morning!» I cried, and he calmly said «no problem sir!». He said it would be a bit more for a rush job but I didn’t care, I needed it!
The next day I show up at 9am and there hanging is my tux. I remove the bag to view its contents and to my surprise the tux looked brand new as if the incident had never even happened. They also washed and pressed my tux shirt and when it came down to pay, they gave me a small discount for being so nice.
I told them they were the best cleaners I’ve ever been to and I would recommend them to all of of my friends. They did a quick amazing job and were very courteous.
Went back to the wedding and everything went smooth. The funny thing is, the same thing happened at the actual wedding that happened at the rehearsal. Liquor spilled on my tux again and this time I took it back the next day with no rush. The same young man helped me out again and he just seemed to laugh about it and cut me a deal for half off because I brought a few of my friends with me who had the same problem.
Great service, great prices, and super convenient.

My go to for laundry & dry cleaning in Astoria– I wouldn’t go anywhere else!
I always drop off my laundry and the staff is super quick, efficient, trustworthy and the clothes come back smelling amazing and folded to perfection!
I only trust them for my dry cleaning also– they got rid of a stain on my white blouse that another dry cleaner told me was permanent. They also did a great job with my coats this winter AND the prices are great too!
Best laundromat in the neighborhood!