Time Warner Cable

In a land of terribly rated cable companies where one comes to expect awful service, Time Warner has set a new low standard, so much so that I tried to cancel my cable after purchasing Apple TV. Note that I said «tried,» as I am still in the process that has been ongoing for several months.
In September, I made the initial call to sever ties with TWC, and was told to call back, the person who could help me wouldn’t be in for another two hours. I had called early in the morning, so, although I thought it was strange that someone was there who could access my account, only one person who apparently liked to sleep in could cancel my services, I called back at the appointed time. Sorry, there would be a wait, but would I like them to call me back in an hour? Why yes, that sounds better than being on hold.
Two months and two bills later, still no return call (I’m lazy, I know, but who wants to deal with TWC customer service?), so I psych myself up one evening to end it once and for all. After what felt like negotiating myself out of a hostage situation, I still only got away with basic TV and Internet (weak, I know). I return my cable box, and get home to find an email confirming an appointment to install cable – wait, what the WHAT?! I just cancelled that! A relatively short Internet chat later, I am given three numbers to call to cancel the appointment, because you can’t just do that online, one of which doesn’t work at all, the second of which is a survey to win a Caribbean cruise (yes, a fake number) and then the third of which takes me to the saddest man alive because he actually works for this sham of a company.
The next morning, I wake up, and have an email billing me for my regular cable bill ($ 182) PLUS the cable downgrade ($ 48), so I’m being charged an additional amount for downgrading! Another Internet chat later, I find out they plan to bill me then credit my account as being «overcharged»…um, no thank you. I ask them to stop this since I have not actually been charged yet, and guess what? I GET THREE NUMBERS TO CALL.

The worst service I have ever received. My grandfather waited 9 hours for the cable person to come to our house. In that time period he called Time Warner Cable 4 times. The first time the operator said the cable person was running late. The second time the operator said the same thing. The third time, well after our scheduled window of time, the operator told us they canceled the ticket and rescheduled the appointment for days later. When asked for the reason, they gave us an extension for theirbsupervisor and to call back in 30 minutes. We called back the 4^th time to find that the extension didn’t exist. I am appalled that Time Warner Cable would treat an 80 year old diabetic so disgustingly.