McDonald’s

Worst McDonald’s experience ever! Apparently this establishment doesn’t own a broom, service was terrible, and the dining area floor had food everywhere. Yeah it’s fancy but don’t waste your time.

Oh how far you have fell Biltmore McDonald’s. I get that you’re supposed to be luxurious and all that, but this place has fell from my memories as a kid. Yeah, you see the self playing piano, BUT ITS BROKEN. I mean come on. If it’s broken and you just want it as a «to see» type of décor, turn off the music! Because it’s just making sounds. And if the McDonald’s is luxurious you would think, especially the business it turns over at this location, that the piano would be in pristine order.
The ordering system that you guys have here as well, with the monitors that puts up what order is being worked on… Doesn’t work. Or maybe it doesn’t work as well as it’s supposed to. We sat for a while, while I looked at the board to see when my order was ready. The number never came up so when I went to go check it was already done. Why even have the board if it’s not accurate? I might as well just stand around, like what they currently do… Put that money into fixing the piano!
Anyways, it’s McDonald’s. This one got featured as being luxurious on I believe the Travel Channel. To me, it’s on the tail end of luxurious if even. I came here for just breakfast, which I haven’t ate McD’s for at least 3+ years now and this broke my record. I think I’ve had enough McD’s for another 3+ years after this experience. Sad as this place used to be pretty awesome when I came here as a kid.
By the way, clean your bathrooms. They were straight up unusable.

Most gorgeous McDonald’s I’ve ever been to right outside of Biltmore Estate! Relatively clean and there is a fireplace, decorated Christmas tree and a self-​playing piano. Only issue is we had to wait for almost 15 minutes for our apple pies but they told us that in advance so it wasn’t a big deal.

Worst performance time I’ve ever seen in any McDonalds. Morning waits for food average at least 6 – 8 minutes (I’ve checked because I have nothing better to do waiting for my food) with lines of at least 10 customers — all waiting for one cashier every single morning. From watching multiple customers coming back in the door with wrong orders every morning to those ridiculous waits for a coffee and mcmuffin, I’m going to start going to a different chain. I’ve even seen the staff yell at customers. Absurd. No wonder McDonalds is going down the tubes.
Oh, and that player piano — why does the second-​rate recording have a recorded pianist who makes numerous mistakes whilst playing the songs? It’s actually quite amusing listening to the automated piano make mistakes left and right. Buy a non-​dollar store player piano recording for Pete’s sake.

Probably the most elegant of any McDonalds I’ve ever been to. I’ve been coming to this branch for over 3 years now grabbing up my regular Egg White Delight and Iced Coffee before I head to work.
Despite the unique architectural and design elegance of this restaurant it’s still your typical McDonalds with some employees who really go the extra mile and others who don’t all of whom are managed by managers who do their best with employees they have. In all I’ve had many more great experiences here than not so great, so I give it 3.75 stars. (I wish Unilocal let us do fractions).

The truth is powerful and jarring when it is simplified:
–Psychopaths gain high positions in companies.
–Bored children caused the Salem witch trials.
–Curious children spread severe diseases.
–Hormonal teens created «Mothman» and irrational, adjacent adults.
–Wild animals kept as domestic pets will turn on you.
–If a McDonald’s has a fancy piano, it will still be terrible.
Yeah, I saw that episode of «The Top Twenty Best McD.‘s» on TV circa 2009. And, yeah, this location was presented. And, yeah, once again, kids decide where I am eating. Let me tell you about that piano. It has a ghost-​player, which kids love. Kids will not love the noise level though. Man, it might as well have been a concert hall with a Mozart impersonator talking about the kissing of cert– O.K., O.K., it is loud. We had to move to a dirtier booth. The fireplace is still there. The fireplace is quiet but cold in late summer. There was a communication breakdown and we had to wait ten minutes for our food, which enabled me to watch a train pass slowly by and reflect on childhood. An employee stared at us a long time because my husband asked for hot fries in lieu of his cold ones. That scared me. The employee that dresses immaculately cares, so try to get him. The new hyped up buttermilk chicken sandwich is the dollar-​version chicken sandwich in disguise. The only difference is that the bun is shiny and pseudo-​European. In general, there is no difference between this McD.‘s and any other. Go outside for the train and the memories of past fast food restaurants that cared.

We have visited this location twice. First time was during the winter. Second time was in June. The grandchildren wanted to eat here again because they liked the grand player piano. However, the piano was not working properly. We sat close to it so we could «hear» and wished we hadn’t after a few minutes. Too late to move to another table as the children were already eating. It is not playing correctly — starts and stops — you can’t even recognize the melody of what it is playing. Since we were sitting there, I started looking around and on the floor under the piano there were dead flies. These flies had died a slow death — I didn’t see any fly zapper nearby — so it makes you wonder how much disease they spread around before they died. Yuck. No napkin dispenser — they give you the napkins when you get your food. Heaven forbid you need extras for grandchildren. A multitude of employees in the back that lacked any kind of friendly attitude.

It’s a Mc Donald’s. God forbid they don’t smile at everyone and get every order 100% to everyone’s liking even though they try to. They have to deal with the rudest of customers and bus loads of people on a daily basis.
I found this location to have a good décor, friendly staff and most important, clean bathrooms, which is all I really ask out of a McDonalds.

Good experience. Nice building with a self playing grand piano in the lobby. No napkins or condiments available in lobby. Nice atmosphere.

Well I didn’t hear back from them for a week or two and I filed another complaint, this time on the site rather than calling them up. (they said after the call they’d contact me within a week)
The manger called me after a couple days after the complaint on the site, he said that his maintenance guy walked out and they had the same grease for a while. I’ve never heard of a fast food place having a maintenance guy who does all the grease changing. Dont most places just do it themselves?
Oh no! Our grease changer is gone! who will ever change the grease? I’ve got news for you. If someone isn’t there, you pick up the slack. You are a manager.
Anyway he offered me a free meal and when I got there I told them the guy’s name and the same manager I talked to on the phone was in the back and he said he didn’t talk to me on the phone. The girls up front just gave it to me anyway. But it was really weird.
The guy on the phone saw my complaint on the Mcdonalds website, so it wasn’t a prank or anything on me. It was just sort of annoying the guy had forgotten about me after 2 days. I guess my business really mattered lol. I’ll stick with other Mcdonalds from now on… lol

Should be better for the location. I come here mid morning or mid afternoon to do laptop work. They consistently ignore the tables and floors. The player piano needs attention (plays like I used to — fits and starts.

Like a previous reviewer, it seems a waste of time to review a McDonalds, but it is truly the worst fast food restaurant in the area. I assume the good reviews this particular McDonald’s receives is based on vacationers who are enamored with the décor inside. For locals who are trying to grab a quick cup of coffee or lunch, it’s all about the food and service.
The service is SO SLOW. Usually very unhappy looking employees who just don’t move beyond a snails pace. Everything is done in a haphazard way and seems very unorganized. After waiting for so long, you would at least expect food to be warm, but it never is. It has been this way now for almost two years. After yet another try this evening, beyond my better judgment, I just couldn’t leave it alone anymore. It’s simply aweful!

This is a beautiful McDonald’s, BUT, the service was horrible. The employees were nice, but the food was slow and messed up. When we came in, a lady waiting for her food told us to leave because they were slow, but we were thinking: it can’t be THAT bad. We waited 15 minutes for only fries and coffee. Other people in our group got burnt fries, cold fries, and also had to wait 15 – 20 minutes for food. AND they were out of ketchup and SALT for the fries. I thought we might get something complimentary like apple pies or cookies like I have gotten at other McDonald’s, but no. Very disappointing way to end the night after the Biltmore.

Really upscale McDonald’s. The food it the standard fare but the atmosphere is Haute Cuisine.

You have to come inside this location at least once to experience it. There is a player piano in the corner, a fireplace in the middle, and a finely decorated ceiling over the dining area. They have a few more menu offerings than other McDonalds we have been to. I swear the biscuits here are better than any other McDonalds.

You either have a terrible experience, or a great one is what I’m gathering from these reviews. Well, my fiancé and I had a great experience. We left the Biltmore Estate famished and starving, and weren’t about to pay Biltmore prices. I remember seeing a special about this location on the travel channel or food network and decided to give it a shot.
They weren’t crowded (especially for it being Memorial weekend) and there was someone waiting to promptly take our order. He was friendly and had a great smile. Everyone working that day seemed to be in a good mood, which in return heightened my mood. I ordered the bacon habanero ranch quarter pound meal and I forget what my fiancé got, but the fries were piping hot and not too salty and my burger was good. It was a little messy with the sauce, but I just let it drip and then dipped my fries in it; I was too hungry to care and had napkins.
Nearby was an automated piano playing which set a relaxed mood. I have to say, I felt like I was eating fancy! The manager (I assume) came around and asked how everything was and if he could get us anything. We didn’t, but it was a great gesture.

Notorious for the longest wait time of any McDonalds. Boy is that reputation correct! This may be a pretty mcdonalds but when I go to a fast food place, it is because I want my food QUICKLY. If you are hungry, so not trust these people to feed you quickly.

Why write a review when it is just a McDonald’s. The experience was SO BAD from start to finish that I want to warn Unilocal readers not to waste your time coming here.
We were off to a bad start in the parking lot when we couldn’t stay on the walkway coming in. Two McDonald’s employees were holding a loud disgruntled discussion about another employee who had shown up for work five minutes late. We had to step off the curb and then back up to go around them.
Since we had been on the road for hours our first stop was at the restrooms. The ladies’ bathroom had the toilet overflow in the handicap stall and the toilet was still unflushed. The solution was to put up a wet floor sign inside the stall. The second stall had no toilet paper so I used the kleenex I had in my pocket. I went to wash my hands and there was no soap in the dispenser (wonder how the employees clean their hands). I used an individual moist wipe that I had stowed away in my purse.
Then I met my husband at the front counter. There were no other customers waiting and we couldn’t attrack the attention of any of the employees. The group loitering in the cooking area were holding their own digruntled/​loud discussion. Then I pointed out to my husband that despite this being the normal McDonald’s food the prices were quite inflated. After waiting to give them our business for close to ten minutes we came to our senses and turned around and walked out.
We won’t be back on future trips. There are plenty of other choices in this area.

Usually this is the only McDonald’s in the world that I like to visit. Great atmosphere, and the piano is just wonderful.
However on a Monday night at 9PM it took 5 minutes for someone to acknowledge my presence and take my order.
My mushroom & Swiss burger came in a quarter pounder box, which made me suspicious, and inside was not the ¹⁄₃ lb patty, but a quarter ponder with the Swiss cheese sauce and shrooms. I was too hungry to complain and wait for them to make it over.
When I moved on to the fries, they were old, cold, and limp.
Despite large signage advertising cherry pies, they were not available.
If you stop here and see no other cars in the parking lot, have a cup of coffee and enjoy the piano.

Went in to see the fireplace and the player piano. Food was exactly what you would expect. Place seemed kind of dirty /​like a bus load of kids had just left. Maybe not horribly so, but when you have a very pretty McD’s a little dirty it shows.
The automatic piano was playing Pianoman, and seemed just a little out of place.