Kani Louise Nicolls, DDS PA

This dentist mislead me that a spot of discoloration was «decay». They used this as an excuse to expose the nerve of one of my premolars causing $ 1500 damage. To add insult to injury I had already paid them for over $ 2500 in dental work at the time they subjected me to this ugly incident.
Why did this dentist do this since they only collected the fee for a filling? Good question.
Anyway, on the day of this ugly incident no other patients were present. This dentist had briefed their staff at an early morning staff meeting to be ready for my negative reaction. When they exposed the nerve this dentist loudly announced: «I have exposed the nerve!» I complained twice during this bizarre incident: once when they exposed the nerve and the other time was when they told me their science-​fiction-​esque laser had fixed it so it wouldn’t abscess that quickly, as though that lessened the injury. Each time I complained this dentist beat a hasty retreat, half-​hid outside the work area and stood poised to signal the office manager to be ready to telephone. It became clear that this had all been planned out.
Rhonda, the hygienist, and Ellenberg, the office manager, are integral members of this dental practice. They are prominently pictured and praised on this dentist’s website.
On my first visit, Rhonda wholeheartedly joined in pressuring me to undergo an expensive evaluation for an even more expensive general treatment plan even though I only wanted help with a toothache, which is a classic red flag I was too naïve to catch.
Ellenberg could have warned me this dentist planned to expose the nerve of my tooth but didn’t. And to distract and placate me while I was paying my bill she she pointedly made herself look younger and pretty for me as though she were interested in me romantically!
Other negatives: 1) this dentist was cold and unfriendly and laughed in my face about my toothache pain, 2) they handed me a $ 5000 treatment plan, 3) they charged exorbitant fees, 4) they performed two bogus, unjustified gingivectomies, 5) a crown they did failed with an abscess after 2.5 years. And I’ll always wonder whether the two additional crowns they recommended were really necessary.
Another reviewer here on Unilocal called my review «foul» and said my bad experience wasn’t generally indicative of this dentist. Surely this violates Unilocal’s relevance guidelines?

After having lived all over the country, Dr Nicholls is the best dentist I have ever been to. She is extremely compassionate and always has time to answer questions. She is the only dentist I have been to who has recemented crowns when they have fallen out instead of saying they can only replace the crown with a new one. Due to her laser surgery, she has filled several of my teeth without having to use novicane which has been a real blessing. Through the process of any procedure, she constantly monitors me for pain. I have been going to her for over two years and would give she and her staff a higher rating if one was possible. Best dentist ever!

This dentist told to me that a spot of discoloration was «decay». They used this as an excuse to expose the nerve of one of my premolars without my knowledge or consent, causing $ 1500 damage. And I had already paid for over $ 2500 in dental work to this dentist at the time they subjected me to this ugly incident.
Why did this dentist do this, since they only collected the fee for a filling? One reason was, undoubtedly, to be able to use their laser to cauterize the nerve. Never mind that the laser did nothing but delay the abscess a little.
But the main reason, undoubtedly, was that this dentist had conceived a great disliking for me. Instead of simply asking me to seek dental care elsewhere they went way out their way to sabotage my teeth.
Anyway, on the day of this ugly incident no other patients were present. This dentist had briefed their staff at an early morning staff meeting to be ready for complaints. When they exposed the nerve this dentist loudly announced: «I have exposed the nerve!» I complained twice during all this: once when they exposed the nerve and the other time when they told me their ridiculous laser had fixed it. Each time I complained this dentist beat a hasty retreat, half-​hid outside the work area and stood poised to signal the office manager to be ready to telephone. It was obvious that all this had been meticulously planned out in advance.
Rhonda, the hygienist, and Ellenberg, the office manager, are integral members of this dental practice. They are prominently pictured and praised on this dentist’s website.
On my first visit, Rhonda joined wholeheartedly with this dentist in pressuring me to undergo an expensive evaluation for a general treatment plan even though I only wanted help with a toothache.
On my last visit, Ellenberg could easily have warned me of this dentist’s plan to expose the nerve of my tooth but chose not to. And to distract and placate me while I was paying my bill, Ellenberg pretended to take an interest in my recent travel experiences and she even pretended to take a romantic interest in me!
Other negatives: 1) this dentist briefly pretended to take a maternal interest in my well-​being, 2) this dentist was consistently cold and unfriendly, 3) this dentist laughed in my face about my toothache pain, 4) they handed me a $ 5000 treatment plan, 5) they charge exorbitant fees, 6) they performed two bogus, unjustified gingivectomies, 7) a crown they did failed with an abscess after 2.5 years. And I’ll always wonder whether the two additional crowns they recommended were really necessary.

My son and I have been patients of Dr. Nicolls since we moved to Asheville in 2007. In that time, my son has gone through orthodontic care and I’ve been placed in the care of a periodontist for every other cleaning. I’ve also been supported by Dr. Nicolls as I’ve taken the preliminary steps to entering orthodontics and a major oral surgery. In every way I’ve found Dr. Nicolls and her entire staff to be highly professional, knowledgable, supportive, skilled and caring. I’m very glad I found this dentist and I highly recommend her to anyone who wants top quality care.
I read the other review written here and I was appalled — this is part of what inspired me to write my review. I couldn’t stand to see my wonderful dentist get such a foul review. To be fair, maybe that person did have a poor experience. But I strongly believe it had to have been an exception, not the rule.