Foot RX Running & Walking

I love the selection and the process they use to find the right shoe for us. I was disappointed today with their payment policy. I had been told on my last visit that I would be eligible for a $ 25 discount on this next visit because of purchasing $ 250 in shoes in the past. Apparently they have a new computer system and that discount did not flow through to the new system. They did offer a discount off of today’s shoes, just not the $ 25 they had promised me as a repeat customer. It left a bad taste today and I am disappointed they did not make good on their agreement, especially if their new computer system is not keeping up with this information. Small businesses thrive on repeat business. They did not win me over today.

Super friendly, helpful, and knowledgeable staff. With so many options online, I can truly say that these people EARNED my business fair and square. They put me on the treadmill, videotaped me running, and then had me try on different pairs of shoes that helped support my knees properly. Then they put me on the treadmill again with our chosen pair of shoes, videotaped me, and made sure that they were supporting my feet and knees properly. I’ve never been to a shoe store where I was made to feel important. I’ll never buy running shoes anywhere else, ever again.

Fairly priced. Good selection. Lots of knowledge. They take the time to diagnose your pronation by videotaping you running on their treadmill, then bring out a variety of choices that suit your needs. If they don’t have the color you want in store, they can order it from the catalog.

I had a great time stopping by the store today. The salesman was incredibly knowledgeable and they had a wide selection. It turns out they didn’t have the shoe I wanted in my size in stock (I’ve got really wide feet), and the salesperson could not immediately locate it from their suppliers, so he showed me the brand on the manufacturer’s website and allowed me to the order the shoe online while I was in the store. Rather than trying to make a commission and pushing me towards a different shoe, the guy was just really authentic in trying to get me what I wanted. That’s just such an amazing level of customer service to me.
I only wish that I needed to buy running shoes more often.