Washington Flyer Dulles Taxi

If I could give them a zero I would. I called on Friday at 12:10pm to make a reservation for 6:15am on Saturday. I thought that was more than enough time. Fast forward to 6:15 on Saturday morning. No cab. 6:25: no cab. 6:28: no cab. I call to find out what going on and end up getting transferred to 3 different people. I finally get to speak to the dispatch supervisor. She tells me that the problem was that a) no driver was in the area (Loudoun county) so they had to send someone from Fairfax and b) no driver accepted my reservation until 6:25 am; 10 minutes AFTER I was supposed to be picked up. I ask her, «So you had no driver last night when I made the reservation and no driver this morning before the reservation, but you didn’t call and tell me??» She answers, «No, we don’t do that.» Great. I ask her if there’s any accommodation for the fact that my cab is (at this point) 30 minutes late; a discount, a free ride, etc. She tells me, and I quote, «If you miss your flight, call me back and I’ll see what I can do about a discount.» Poor scheduling, poor customer service and the driver was 35 minutes late. Never again!