Rain Salon

I’ve been looking for a new salon and hair dresser to go to since my regular one moved out of the area a while back. After trying a couple that weren’t bad I really wanted to find a place where I loved. After seeing the reviews on here and other websites I decided to give them a call and book an appointment. They do book up very fast so definitely book at least a week in advanced! That’s a good thing because you know they are getting business if it’s busy!
I was paired with Melanie and she was fantastic! She really made me feel relaxed and comfortable. I showed her a picture of the haircut and color that I wanted (two tone) and boy did she deliver! We talked the whole time and she did such a wonderful job with my hair! I’m super picky about who I go to with my hair too. I was seen promptly and was offered coffee and water during my appointment as well. I will definitely be back and it feels so good to finally find another salon/​hair dresser I trust completely.

Really terrific salon. Just got back from my first visit. Took my handicap mom with me. We’ve both been looking for the right salon in Northern Virginia going on over 3yrs now.
This place really has some talent. They listen and they deliver.
Pros:
Great staff. Very solicitous.
They do fiberglass nails! No drilling!!!
They know color, even bleaching to platinum.
The understand the difference between a haircut and a trim.
Good prices.
Cons:
It’s in a strip mall in Ashburn (but what isn’t).
Décor is a little dated.
Not enough places to hang coats for the number of clients.
Not a large selection of product for purchase; for hair or nails.
Highly recommend. My mom was treated really well. The service was exceptional. We love, love, love our hair. Showed them pics of what we wanted and got even better.
Fabulous!

Tracy Robinson is a highly talented stylist! She understands short hair, she really gets it. I have a pixie cut or razor cut, with lots of texture. She makes it feminine and super cool. I love our visits together. So happy to have found her! If you have or want to have cool short hair, Tracy is for you!

Another amazing color, highlight and haircut from my hair stylist, Tracy Robinson. Not only is she a great hairstlyist, she motivates and inspires me! Congratulations, Tracy, on your 2016 Woman Of The Year nomination by the National Leukemia and lymphoma society!

Love this place… Always so attentive and friendly. Stylist are so creative and skilled… Just love love love this place… Can’t understand who doesn’t like this salon. keeps my bad day away
No. 1 fun

I called a week ago to schedule an appointment and the stylist called out today. The only other available option was to go with a new stylist if I wanted to stay with a later appointment. Any other day this would of been fine but I have a wedding to attend this weekend and we just moved to the area so I was going to be a new customer and had received a recommendation for a specific stylist. I asked if I could just stay with the same stylist and come in at the same time or later during the week. The receptionist could have offered a more senior stylist or something but proceeded to tell me she couldn’t help me and hung up on me with a very rude tone. As a person running a business and wants new clientele this is not the way to treat your customers. First impressions are everything!

I’m surprised by all the excellent reviews about this salon on Unilocal.It’s either only happy customers write the reviews or the unhappy ones choose not to say anything. So, I went here based on the reviews on Unilocal and made a huge mistake. The receptionist wasn’t friendly at all. Even though I had an appointment, the stylist was taking her time with another client. I had to remind the unfriendly receptionist that I had an appointment, and she told the stylist again. They didn’t seem to get bothered as the stylist kept on chatting with her client as if I wasn’t there. I had to wait another half an hour. Well, what’s the point of an appointment then? By the time their beloved client was done, they finally made the effort to serve me. It seems as if they want to keep some good old customers happy while they don’t want to get bothered with new visitors. The haircut seemed fine at first, but it was a nightmare afterwards. I washed my hair and found out that the haircut was irregular with the left side shorter than the right side. The back of my hair was worse. She was supposed to be one if the best stylists axxirding to the reviews, but it didn’t work for me. I can’t believe how this place is ranked so high; it’s like a joke. I could hardly wait one week and had to spend more money to get my hair fixed. I found a very professional salon in DC and got another cut, which made my hair shorter, yet a perfect hair cut. I know what a good hair cut is about as I am always highly selective when it comes to my hair salons. Do not go to this place if you are giving it a first try. I should have taken the negative reviews more seriously and not have gone to this place in the first place. Bad hair cut, bad customer service, waste of money.

Courtney is AHHHMAZING! I will never ever change to anyone else. She tells it as it is and makes you feel comfortable right away. I have brought my whole family to her.

Jamie is amazing! I hadn’t been to a salon for many years because in the past my highlights would come out way to light and brassy and look terrible. So I was nervous trying a new salon, but Jamie put me right at ease. She suggested lowlights with the highlights and instinctively knew the perfect shades to use. It was the best highlight job I’ve ever had. Knocked my socks off!

Melanie is fantastic!
Let me start by saying that I am VERY PARTICULAR about my hair. I’m a natural brunette (probably a level 4 or 5?) who wants my hair to be «natural Southern California blonde». You know, somewhere lighter & brighter than ‘dishwater blonde’ and a lot more natural looking than platinum. It was a very easy color to have done when I lived in San Diego or LA, but for some reason a lot of stylists on the East Coast have trouble getting it right. I have been to at least 16 different salons in the decade+ since I’ve moved back here, and thank goodness I finally found Melanie at Rain, because she got my blonde right the very first time!
She does a great job with my highlights — I do NOT walk out with a root line, like I have other places. She puts lowights in so that they just add dimension, and don’t drag down my whole color. She’s good with haircuts too, which is tough to do right now, since I’m still growing out a disaster of a haircut from the place I tried before this.
Anyhow — Melanie. She’s cheerful, bubbly, and gives great color! Highly recommended! :) I will post a picture if I can figure out how. The one in my profile is not accurate of my current color.

I did a walk-​in blow dry with Jamie yesterday, and she was very nice. She was very friendly and worked with me, asking questions, and making sure I got what I wanted. She listened, and the result was great. :)

I little disappointed with this place. Website and front door say they open at 9am. I waited until 9:45am before I called salon, thinking maybe they had an emergency and they were running láte. Come to find out they recording says 10am. Receptionist said they open at 9 if stylist has clients, if not it’s 10am. Well, I was going to be a new client… How was I to know this??? I waited a bit longer for someone to help me and gave up! A girl named Wilma was nice enough to come to my car and apologize for the delay and gave me her honest opinion regarding my hair questions… I will wait the 12 weeks in to see if I will go back. But honestly the message must be clear as to when you are open for business!

This was the first time I had ever been to this salon but WOW! I hadn’t had my hair trimmed or styled in over a year and a half. Courtney did an amazing job! I have never had anyone care so much about the finish product. She took her time to make sure there wasn’t a single strand of hair out of place and did a fantastic job. She was extremely nice, personable and helpful. I will absolutely be coming back in 8 weeks to get a shape up/​trim as she suggested so I can get to the look I want!
Side note: I wanted to have a really drastic a-​line bob. I have very fine hair, thick bangs. Courtney explained that because of my hair being so thin especially in the front where the length should be it would take a while to get the look I ultimately wanted.
I haven’t been this happy with my hair in many years!

BEST HAIR CUT IN 10 YEARS: My first time at Rain and the experience was OUTSTANDING from the minute I walked in the door.
First I was greeted by the receptionist, Whitney. She smiled, greeted me with a hello, asked how she could help me, offered me something to drink, and said she would let my stylist know I was here. She was very warm and friendly and immediately made me feel welcomed. It does not get any better than that. To the person who gave Whitney a negative review, maybe it was because you were having a bad day due to your traveling. Just a thought…
When I called to make the appointment I spoke with the manager and expressed my concerns and disappointments about many prior haircuts. I asked her advice on which stylist she felt could meet my needs and she recommended Lori. When I was introduced to Lori I was very impressed with the fact that she told me the manager had already shared my concerns with her. I made the appointment for a color and cut. Much to my overwhelming surprise, Lori said she did not think I needed to color my hair! She said even though it had been almost a year since my last color, in her opinion, my own color was extremely attractive and I did not need to spend the money. By her telling me this she was loosing business, but most definitely gaining my confidence that I was dealing with an honest person. We proceeded with the cut and Lori gave me the BEST CUT I HAVE HAD IN 10 YEARS! I LOVE THIS STYLIST!
And, I can not close without talking about the sweet girl who did my shampoo, Renae. They call her «The Hand Whisperer»! She definitely deserves the title. Gentle, massaging, put you to sleep shampoo experience! THE BEST SHAMPOO I HAVE HAD IN 10 YEARS!
If you want a 100% TOP QUALITY saloon to go to, GO TO RAIN!
Ask for Lori and Renae!
angie w.

I am in town on business and was in need of a haircut. I searched for salons in the Ashburn area and it looked like Rain was well liked and that a men’s haircut was $ 28 — what a great deal!
My haircut was actually very good (4 stars!) I wish I could remember my stylist’s name because talent-​wise, was great. She was friendly, obviously experienced with men’s cuts and took time offering consultation. She was aware I was not local from the beginning but treated me as if I were — in other words, she invested some time in figuring out what would make me happy. And I was happy.
I try, when possible, to support small businesses and was happy to support an establishment like this. I also agree that skilled crafts people should be compensated for their skills. However, 150% of the posted on-​line price is a little much even if it says prices are ‘starting at’. I wouldn’t expect such a disparity.
But, my issue isn’t so much with that, but with the very unfriendly, curt and condescending receptionist (0 stars!). When I walked in the door I was greeted with a ‘what do you want’? Not a cute, playful one, but a stern scowling one. After my very pleasant hair cutting experience I went to pay and leave. I appreciated the receptionist telling a woman also waiting to pay her bill that I was next in line, but she was so unfriendly about it, some people have people skills and some do not. I don’t think receptionist is the job for this lady. After paying my unexpectedly high bill I went back to my car to review the website and make sure I did in fact see a $ 28 quote (I did). So, I went back in to question the charge. I was told, again in her very condescending, what-​do-​you-​want-​now tone, that «the website says ‘and up’, and the stylist I sat with charges $ 42. Sorry, but that’s how salon’s work.»
Maybe so, but that is not the way to handle a customer’s question. Clearly I was not satisfied, clearly she didn’t care. If I were the stylist that cut my hair I would not be comfortable knowing that my customers would have to deal with this woman. If I’m going to pay a little extra for a haircut my experience had better be good from beginning to end and the receptionist really misses the mark.

Although I am a master stylist here at Rain… I have to say that I am the lucky one. I have possible the best clientele of any stylist in the LoCo area. Thanks to all of you for so much love and support for my craft. My success is dependent on you, the client being 100% satisfied and spreading the word. My commitment to you is to continually strive to be the best at what I do as well as bringing you the latest styles and trends Thanks again for helping make my a success at what I absolutely love to do!!! T

I moved to Ashburn about a year and a half ago and have tried about 6 different salons and wasn’t happy with any of them. Either the color was all wrong or the cut was bad or the stylist just wasn’t someone I clicked with. So I decided to give Rain a shot and could not have been any happier with my experience. I just had a highlight and cut and it’s the absolute best I’ve ever had!!! It was a great experience there!!! The girl who did my hair was Courtney and she is AMAZING!!! She was so friendly and kind and her work could not have turned out any better. LOVE MY HAIR!!!

Once again Jamie exceed my expectations. A new hair cut with amazing edges. I Love It…

First time I have ever been anywhere and my hair color looks just like the picture I provide. I am growing my hair long and the trim was just perfect; not too much, but just enough. They are a friendly, experienced and beautiful staff! Also, I like how the receipt is itemized, the next appointment printed on it and they give you a mini manila envelope to leave the tip. Nice salon overall. Go to Courtney!

It took me three weeks to decide to post this. I went in for a haircut and the hair stylist refused to cut my hair. I have easy to cut short hair. I asked her if she would just shampoo and blow dry it and she wouldn’t do that either vFinally she agreed to trim my bangs and left them so short that I look terrible. My appointment was at 5:45. They close at five. I don’t know what was going on there, but I don’t recommend this place.
They appeared friendly but really were not helpful.