McDonald’s

After 10 pm on Sunday and my tummy rumbled. Let me just say that i wasn’t pleased that I had to go to a McDonalds for food, but the Zaxby’s had already closed.
The drive through was. slow and when I gave my order I was told to «Just pull around» in a very curt tone. I gave my order to the girl at the window, and had to tell her what the number 7 was, the 10pc chicken mc nugget meal, with diet coke.
I did get what I wanted, and the fries were hot, so those were pluses.

The bad reviews are completely correct. Very lazy and indifferent employees. I left before getting my food. There’s no reason to waste your time with this McDonald’s. Just keep driving.

I did not have a bad experience here. It was not a great experience either. The staff were very friendly and checked on me more than once while they made my iced coffees. They did not have caps so they spent a lot of time looking for caps.
Eventually I had to go before I was late for work. One of the coffees had a cap and it spilled all over my car. Either way I blame myself for not being able to put the capless coffee in my drinkholder and the thing was unbalanced.
Finally the food was very mediocre as expected. The cheeseburger was probably cold the moment I got it.

Just keep on driving by this one. Stopped here tonight on way back from Disney World. They should replace the McDonalds sign with «Mis-​led Youth Hang Out.» There were 4 guys in the parking lot smoking a joint and about 100 other teens hanging out inside — loud as could be. My family and I stood in line for about 10 minutes and couldn’t handle the rude customers/​slow service and walked out the door. I don’t think any McDonald’s is exceptional or on my «love to eat there» list, but this one is AWFUL.

Food was typical McDonalds. Me, my wife and three young daughters stopped here on our way to Disney World. It was totally empty and near the end of breakfast service. My cashier was a manager, but that decision may be questionable based on my experience. My youngest daughter took a minute to decide on what she wanted. During my entire order, the manager never said a single word. She just punched the register while I placed my order. Never a smile or gesture. When I picked up my food I gave a courteous «Thank You» which she responded with a half-​hearted «You’re welcome.» Saddest part of all is that it was a week before Christmas and she was wearing a Santa hat. Santa would not approve.

Just no.

Stopped by this McDonald’s which was right off the highway, for a quick coffee. Pulled up to the drive thru, where there was no wait, and ordered a latte. Paid at the first window, pulled up to the second and after a few minutes of sitting there was told to pull forward and they’d bring it out. TEN MINUTES later, I was irate that it was taking that long for a coffee, so I went inside. The girl from the drive thru saw me and all of a sudden picked up a coffee from the counter and started walking towards me. I was over McD and ready to move onto Starbucks, so I told the girl I wanted a refund, I no longer wanted the coffee. The manager was sweeping, he comes and issues the refund and barely apologizes for my wait and I’m sent on my way.
Problem was apparently the coffee machine got turned off? I understand things happen, but communicate with your customers. Apologize for mistakes, make it up to them, it’s good customer service. Starbucks has this down. McD’s needs help, especially this one. I’m assuming they poured the coffee down the drain, but this whole ordeal has resulted in a fast food rule for my family and I… if we are told to pull forward we are immediately asking for a refund. I wasted 15 minutes of travel time and didn’t even get the lousy coffee. A 5 minute stop off at a Starbucks 20 miles down the road shows what customer service is all about.
UPDATE: Received a letter from the manager apologizing for the experience and giving me $ 10 in gift certificates. Also got a phone call (voice mail message) from a woman wanting me to call, but I haven’t yet. So at least they did follow up.