CVS

Well this just might be the worst drive thru pharmacy. Consider this review your prescription: Avoid direct sunlight and this pharmacy. And eat an apple. You’re welcome.

Terrible and horrible!
Never again, issue every time with my meds. I won’t blame the employees but management team. Please get your system sync-​up and provide better support/​service.

Horribly run CVS. Have used this CVS for 12 years. Was perfectly fine for about 8 – 9 years then it changed and just keeps getting worse. It is like they either lost a good staff or probably fired them and now have a rotating mix of people who come and go with very few who actually check out customers. So we are faced with long lines at the drive thru and inside. And many times prescriptions are not ready when you wait through the lines. Someone competent to manage this business needs to be placed in charge.

It was cool. I was greeted at the door and I was able to get my essentials and was out in 15 mins or less.

My doctor called in an antibiotic for my strep throat at 2:00 PM, I went to pick it up at 4, and was told to come back in 30 minutes. I returned and waited in a 15 minute long line and was told to come back in 20 minutes. I asked for a manager and she told me they had prescriptions from yesterday they haven’t filled yet, said it was a corporate issue. I’m sick and just want my prescription!

last chance. I was in last fall, had to fill out my insurance coverage again. it somehow was no longer in their system. I went back this winter with my husband, as we both had stuff to pick up, his was covered, and they said mine was not covered. I assumed it was a non-​formula thing. turned out they just lost my insurance information in their system again. but they never thought to check, even tho my husband had coverage, they just let me pay cash for an medication that should have been free on my ins. so I went in this past week, stood in the long line. finally they bring up my prescription, $ 400! they said the ins doesn’t cover it. I said it does. so he asks if I have my ins card on me, they lost me in the system again! so they ask me to take a seat while they get the information back in. by this time the line is 8 people deep, but they told me to wait on the side… when they called me up they said «your prescription is ready, get back in line! ». I said I was not waiting in line again when you told me to take a seat and wait on the side. they all walked away and ignored me, yeah, I had to go back and stand in line again. they just refused to answer my questions or make eye contact! who does that? why did they tell me to wait on the side. this place sucks and the people who work there suck even more. if you hate your job that much you feel the need to harass customers — just quit! and the manager there should be ashamed. I am switching to another pharmacy, I dont care how close this one is. they suck.

I wish I could give this place ZERO stars. I still think this is the absolute worst CVS pharmacy. It’s like the state of Virginia took the most incompetent pharmacists across the state and placed them all here. Never a good experience. My prescriptions are never ready, the wait time in the drive thru, inside the pharmacy and on the phone is simply AWFUL even if I am the ONLY one in line. After waiting on the phone for at least 15 minutes a pharmacist came on, asked me some questions then simply didn’t want to look for my prescription and placed me on hold again saying «there are more callers in front of you.» If that were the truth, why would a pharmacist have answered in the first place?! So basically I HATE this place even more. I have been there 6 times today and called five times, each time on hold for more than 20 minutes… Just for them to fill the WRONG prescription. I had to go back and WAIT again just to get reimbursed my 15 dollars. Fml.

I’ve been to this CVS a number of times because it’s near my office, and not once have I been able to pick up a prescription at the promised time. The people working there are all very pleasant, but it seems like this location is either understaffed or just more busy than it should be.
Their main issue is time management — I dropped off a prescription today around 1:30, and they told me it would be ready to go at 3:30. I came back at 4:15, 45 minutes after it was supposed to be picked up, and was told to wait 10 more minutes. Nearly 45 minutes later (and being told to «wait 10 more minutes» after I had waited 25), they finally called me. If a prescription is supposed to be ready at 3:30, you shouldn’t have to rush around to have it ready an hour and a half late!
This isn’t the first time this has happened — almost every time I go, I have to wait at least 30 mins to an hour past the promised time. If you all could just come up with a better time tracking system, it would fix so much. I don’t care if you have to tell me that it’ll take a few hours when I drop it off, I just want to make sure that it’s ready to go when I get there at or after the time you’ve told me.

I would usually not leave a review about this. However, this store has had me ads customer for the absolute LAST time. They are infuriating! My Dr. Called in my prescription on Thursday. I have the text service to notify me when my order is ready. By Monday, I was wondering why I still hadn’t heard back. I called on Tuesday, and their exact words regarding the prescription my Dr. Called in for me were, «oh, so you want us to fill that for you?»…(no, genius! I asked my Dr to call it in to waste ALL of our time???). So then, I tried giving the woman on the phone (barely spoke English) my new insurance info, to which she says I need to drive over and give my cardio them, instead of LISTENING to me, and taking the info off my card! I’m not an idiot, I can READ! I am perfectly capable of telling them the info on the card. However, she was adamant I needed to bring it in, so I did. I was told 20 minutes, and it would be ready. I had scopula of errands to run, so I went ahead with those. 2+ hours later, I wait in the drive through lane for 10+ minutes, as it was POURING rain. Only to be told they are still not done with it, to get back in line and they should have it done. So I wheel put, get in the back of the line and wait another 10+ minutes. As I get my medication, I decide to check it, and SURE ENOUGH, they filled my thyroid medication incorrectly! So she has to refund it, and sausage will call the Dr. To get it straight. Well, I decided I couldn’t trust these clowns to do it, so I called my Dr. Did CVS ever call!?! Based on the conversation I had with the office, that would be a NO! So today, after my Dr’s office calls today the prescription was called in correctly, I head over to CVS about 4 – 5 hours later. I decide I better double check it first, and these geniuses filled the WRONG PRESCRIPTION AGAIN!!! I’m told (AGAIN) I will have to wait 15 – 20 minutes. Due to some health issues, I am supposed to avoid contact with vaccines or people who have been vaccinated recently. But, because the line outside is crawling like a snail, I have to drag my kids out at night to go inside where tons of people are getting vaccinated and am waiting (YET AGAIN!!!) for them to actually get it right! (Being exposed to alllllll of those flu shots, and sick people picking up their meds). Finally, they call me up. I express how frustrated I was at the whole mess, to which he argues with me saying they only received the prescription today, so I was incorrect. UGH. You have GOT TO BE KIDDING ME!!! I said to him, «actually, my Dr called it in LAST Thursday, six days ago! But she had to call it in AGAIN today, because you guys STILL couldn’t fill it right, despite me explaining everything.»…I got shall hearted, «sorry». Absolutely furious at how it takes me coming in four times, and on the fifth try, they finally get my meds right. So, if they are truly THIS incompetent, they are DANGEROUS to be «filling medication». So, after being a loyal CVS customer for 6+ years, all of our family’s prescriptions will be being transferred to Wallgreens. Everytime I’ve had to go in there for allergy medicine, or whatever it may be, they have had their act together. It’s further from my house, which is a total pain, but CVS has blown it. And when I get AWFUL service, I’m going to be letting EVERYONE know. It is unexceptionable for them to be that incompetent and working in a PHARMACY! I should not have to drive over to show you my insurance card, when I can read the info on it JUST FINE! Unfortunately, I’ve filled enough over the years to KNOW how to read an insurance card! They should have ALSO been first to call my doc to clear up the misunderstanding, like they SAID they would. Nope, incompetent doesn’t even describe how useless these people were. DONE with them! Because they were so inept, I decided to count them to be sure Id received them all. Sure enough, not the correct number, extra pill in my bottle!

I would give their pharmacy a ZERO (0) for customer service, if that option existed.
Made an appointment for a flu shot through my insurance provider (figuring having an appointment would make things go faster & smoother). Arrived on time (10 min early). Pharmacist takes my insurance card types in my info then tells me that he can’t make a connection to my insurer’s site (Aetna). Informs me that I can either pay out of pocket and try to get reimbursed from the insurer or leave and come back WHEN he calls me … IF he can establish a connection to Aetna before he leaves at 6pm. Really!!!
— Of course I never heard back from the pharmacist.
— Is this CVS policy of Customer Service or an example of a poorly trained pharmacist who needs retraining on how to properly serve customers and deal with technology. Either case, pretty poor!
Immediately went to Walgreens (without an appointment) …
Their pharmacist took my insurance card, typed in my info, told me the connection to Aetna may take a few minute and to have a seat. Five (5) minutes later I received my flu shot.
Will not do any future business with CVS. Try Walgreens, they care about their customers.

Usually when I go there nothing is restock so I can’t buy what I need. Today I was trying to print out my pictures the kiosk wasn’t working. I asked the 3 workers behind the desk and they just look at each other saying they don’t know how to work the kiosk. The woman came up to asking questions and said she didn’t know and left. So out of frustration I left too. I’m going somewhere else then!

While I have not experienced the horrible service that others have had, I think they have been competent and I have always gotten my prescriptions in a timely basis right after my doctor submits them electronically. I haven’t gone in many times so I can’t vouch for their service in there.

Terrible terrible service by the pharmacy.
Last time I came here they gave me ANOTHER PERSON’S PRESCRIPTION MEDICATION without asking for ID, birthdate or name.
Today:
Called at 1pm and the phone number was down
Called at 2:50 to have the prescription filled and was told it would be 20 minutes.
Only got the prescription at 3:45pm after voicing a complaint.
Didn’t get the notification text from the pharmacy until 5 min after it was filled and I was already in my car.
I would recommend NEVER going to this CVS pharmacy.

Dropped off prescription knowing it would take time. Told them that I could pick it up in the am — provided it would be ready to go. Tight schedule in the am’s and need to grab and go. That said, showed up and the afternoon crew didn’t create the ticket. Had to wait 20 mins to get meds. No Bueno. Was late to work. Lesson learned, if using this location plan ahead and don’t count on them getting it right.

I would give this location zero stars if I could. Dropped a prescription off at 5:10pm. Came back over two hours later after being quoted an hour and twenty minutes for them to fill, still not filled. I was then told it would be an additional fifteen minutes. So I guess I’m going to be standing around on a broken foot for the next fifteen minutes.

Went today to pick up a prescription, very rude guy at the drive up. wearing a jacket and pants below his behind, I can see his underwear. I thought pharmacy techs wear a lab coat and look professional. He was rude and lazy. Lots of pimples covering his face. Not someone who represents healthcare and professionalism at all. I felt like I was at a Burger King drive thru. Will never go back there.

I wish I could give 0 stars.
My doctor called in my prescription. A few hours later I went to the drive through to pick it up and they said they had no prescription for my name. I told them I saw the doc call it in a few hours earlier and they «went and checked the machine but no messages». So, I called my doc back telling him they never got it. When he called back they said they already had the info, just hadn’t checked the messages yet when I came by the first time! So, they flat out lied to me when I had been there. So, an hour or so later I go BACK to pick up the prescription and the line is a mile long. I waited over 20 min in line. When I got to the counter, I was told I needed to update my info (new insurance) and I had to get in the drop off line! I got in the other line behind 1 other person. After updating my info, I was told I had to go BACK to the pick up line to get the medication! A line I already waited in for over 20 min! After sharing my frustration they didn’t seem to care and said if I wanted the prescription I had to go back to that line. So, I got back in line and waited another 20 min. Worst customer service ever! At no point did anyone apologize to me for not seeing the order earlier or for the long wait. And, it was the same person who gave me my prescription as I had seen earlier who told me there wasn’t an order when there was! I will drive a little further next time to the walgreens. Absolutely infuriating.

Hate to give something one star but this CVS almost deserves it! They never have enough people working. There is always a line. They are continually out of items for weeks at a time. There are always employees gathering and smoking in front of the business. The front cashier crew is friendly and the above comments are clearly management issues but the pharmacy is another story. Continually «they haven’t received the prescription from my doctor» which my doctor has sent multiple times. The biggest issue I have is the pharmacy customer service. My apologies if you are annoyed that you have to wait on me???

Very quick to fix their mistakes! I dropped off my prescription at the drive thru and was told to get it after 7pm. When I went to get it I was told it wasn’t ready. The problem was they didn’t have my doctors phone number. Once they got that, they filled the prescription right in front of me and I was out the door!

It’s sort of amazing how much variance you can find amongst CVS locations. Unfortunately, this one is in the bottom quartile. It’s an older CVS and it shows. The place smells musty, looks dusty and — I hope — has seen better days. Inventory doesn’t look like it sees much rotation. The food/​snack selection is very slim, although they do have booze.
The pharmacy! Oh my goodness! What a disaster! There is always a massive line and no one seems to have a clue what is going on. I’ve waited for ‘pickup’ prescriptions and they never called my name. How do I know? I was sitting in the chair next to the counter the entire time. The Mister has asked to pick up prescriptions, been told he was not due for a refill — only to get the robo-​dial to come pick up his refill less than THREE HOURS after we left!
I’m pretty sure the pharmacy staff is playing some version of the ‘meow’ game from Super Troopers to see how many customers in a row they can manage a HIPAA violation. Seriously. «Please scream your DOB to me three times so I can find your prescription. Now tell me which meds you are on. Do you have any STDs. Mr. Smith, which STDs do you have? No, we don’t have your prescription. What was your SSN again?»
I don’t know if this is true or not, but a neighbor told us that at least a few people — female and male — have been mugged leaving this CVS in the evenings. Probably pill poppers hoping to get lucky. It could all be fabricated, but it freaked me out and I avoid going here after dark.