A.C. Moore Arts and Crafts

Ashburn, Estados Unidos

2.9

Aberto agora

12 avaliações

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Telefone
+1 703-828-2457
Site:
www.acmoore.com
Endereço:
Ashbrook Commons Plaza 20020 Ashbrook Commons Plaza Unit 175, Ashburn, VA, 20147
Paradas e estações próximas de transporte público:
360 mAshbrook Commons
1.2 kmPrison Fellowship
1.7 kmINOVA Loudoun Hospital
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
Sim
Estacionamento
Rua
Estacionamento para bicicletas
Não

Hoje

Hoje 9:00 – 21:00
Aberto agora
Horário local (Ashburn) 19:37 terça-feira, 24 de junho de 2025

Horário de funcionamento

segunda-feira 9:00 – 21:00
terça-feira 9:00 – 21:00
quarta-feira 9:00 – 21:00
quinta-feira 9:00 – 21:00
sexta-feira 9:00 – 21:00
sábado 9:00 – 21:00
domingo 10:00 – 19:00

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12 avaliações para A.C. Moore Arts and Crafts

Não exige registro
Classificação do local: 5
Sterling, VA
My girlfriend and I started coming to this store for art framing. A special thanks to Deb and Julie who did a tremendous job in helping us find what we wanted! We were probably not easy customers to please, as it took quite a long time for us to decise which frames we wanted. Deb and Julie stood by us and we certainly apprecaited their expertise and their excellent customer service. We will keep coming to A.C. Moore for framing.
Classificação do local: 1
Ashburn, VA
Totally a negative experience! Visited the store to custom frame some regular pictures and the person behind the counter needed 15 – 20 minutes to write an order for a previous customer prior to paging someone to help other customers. The manager came by to check on the line but could not help either since she was not trained on custom framing!!! Customer service is definitely detached from actual customers!
Classificação do local: 2
Ashburn, VA
Lines are always long and there isn’t enough help. The help you do get is uncertain of where things really are. Eventually you can find what you need. its just a long process.
Classificação do local: 1
Ashburn, VA
APPALLING management in this store. Went to return items today WITH receipt from YESTERDAY’S purchase and after waiting in line for 10 minutes and watching no less than 6 employees milling around the front registers doing NOTHING, someone finally helped me. She needed my phone number. Since when is a phone number REQUIRED for a return? I refused and it seemed to cause a problem. A manager asked me why I wouldn’t give my number. Are they SERIOUS??? Employees were either rude or indifferent. The lady that DID help me was only focused on her birthday which was 24 days away or something. WHAT!!! REALLY???
NEVER again will I set foot in this store. Please Loudoun County, bring back Ben Franklin. Give me an OPTION. I BEG OF YOU.
Classificação do local: 1
Ashburn, VA
Worst customer service EVER! I took a few items to be framed here with a due date of Dec. 28th. Not only were all three items not done in time, one of them is STILL not done. Of course the one item that is still not done is a gift for a friend. I went to pick it up today and while they had the framed art work somehow the staff had managed to damage it, so now it needs to be framed AGAIN. The manager offered to frame it again and give me 25% off. After all the trips to their store and waiting around for it (not to mention telling my friend I STILL don’t have her Christmas gift) I felt like this was an insult. How about a full refund? I’ll be going to Michael’s from now on…
Classificação do local: 2
Loudoun County, VA
Oh… My… Lord… I HATE this place.
I like to do crafty things. I sew. I bake. I have an inappropriate love affair with paper goods. So often I end up here looking for random things like a paper cutter or buttons.
Looking… and looking… and looking. And looking.
Don’t worry. No one’s around to help. Eventually I find it. Thankfully, my bills are on autopay so I’m not 3mo behind on my mortgage when this finally happens. I proceed to the register, instead of Dickensian debtors’ prison.
I wait. And I wait. And I … wait for it… I wait.
I have no idea WTH is off with this place, but each transaction usually takes about 7mn. And I get twitchy. And then someone has coupons. OF COURSE they have coupons. Or they are being encouraged to SIGN UP FOR COUPONS from their phone while EIGHT of us are in line long enough to gestate a child.
True story. Went here for buttons. While I was gone, my child learned to crawl.
Okay, that’s not true. But she did take like a 90mn nap.
Classificação do local: 5
Northern, VA
Always happy coming to this store. While it offers many of the same items that Joanns or Michael’s carries, there are MANY others here that I can’t get at the M or J store and would have to order online if they stopped carrying them. The coupons/​sales are great as well as the fact that they take competitor coupons.
As others reported, the cashiers seem to be a little slow with ringing/​baggin and often times there is only 1 cashier open… but I was just there today and thankfully got to the cashier before the hoard of 5 different people arrived behind me within 1 minute. The cashier saw this and immediately called a backup person to the front to ring as well as a customer service person to handle either returns or assist the cashiers. I was very impressed as it appears they are striving to improve.
Would love it if they offered a «buy in bulk» or «order it in bulk» service.
Classificação do local: 4
Ashburn, VA
If you are looking for a local arts and crafts store in Ashburn with a decent selection and prices, this is your place. After reading over all of the reviews, the one review I disagree with is the customer service.
If you are like me and have no idea where to find anything in an arts and crafts store, but hope they still have the product… this example is for you. Twice, I have asked for help finding a product, and twice the individual I asked has been more than willing to stop working on their current task and immediately help. After coming back again, the same employee remembered me and even followed up asking if the product /​solution worked. This is rare and commendable in customer service.
Bottomline:
I find the convenient location, decent selection, reasonable prices, and helpful customer service to be well worth the initial and return visits.
Classificação do local: 2
Herndon, VA
Their inventory isn’t very good, you’re better off going to Michael’s or Joann’s. The shelves are not adequately stocked or kept neat, either. Also witnessed a lady worker (maybe manager or even section leader?) demeaning an older gentleman who was stocking. The cashier was S… U…P…E…R…S…L…O…W. My friend wanted to purchase a Cricut cartridge so she took a holder (there were lots hanging) to the cashier and was told they were out of stock. So my friend told her they should remove all the holders… no response. Maybe the store in Fairfax is better?
Classificação do local: 4
Arlington, VA
I love this craft store and you can’t beat the 40% off coupons you can find in the sunday mail or online. They will also take michael coupons too.
Classificação do local: 4
Loudoun County, VA
I take my daughter here all the time. She LOVES arts and crafts and AC Moore has more than reasonable prices. They always have sale items and I get a 40% off coupon in the mail almost every week. They have everything for all of your crafting needs! Only downside is long lines, they don’t have enough registers open when they are busy…
Classificação do local: 4
Austin, TX
The best chain arts & crafts store in the DC area. Clean, well-​organized, and high quality items (the «anti-​Hobby Lobby). My wife is a knitter and mosaicer and scrapbooker, and she loves the place.