Wells Fargo Bank

How unfortunate it is when I have to write about a bad experience but I feel people need to be warned …
That being said I feel every time I’ve stepped foot inside this Wells Fargo… it’s never that great. I’m not sure if it’s the land of misfit bankers or what .
I will also say I’ve been a loyal customer of Wells since 1998!!! That’s a really long time.
But AGAIN today was the last straw!
I’m refinancing my home and anyone who has ever done that knows how frustrating it can be .
After putting in another hard earned deposit with the banker I ask if someone can help me get some pages of bank statements for my loan and the guy says «sure» …
Since it’s dead in the bank I hope it won’t be too much of an inconvenience for the personal banker to take a few minutes to help a loyal client to the bank…
WRONG.
I’m greeted by Dustin and I started to explain my situation and he basically cuts me off and starts to scold me for not getting the statements myself and was almost in disbelief When I tell him I don’t have a printer… And then starts to complain that way too many of the banks customers are asking to get these documents and that we need to be doing it ourselves …
Ummmmm really dude bro ???
How totally unprofessional and totally rude!
You always accommodate your guest with no condition… Thats what customer service is about …
I will never bank here again…
And beware of this dude bro if he helps you out. because he won’t be happy about it and he will make you feel like a jerk …
Or just bank at another location .the one in Applewood is way more friendly !

Danelle Giffen have me unbelievable customer service I’m a great time of need. I was embarrassed about my circumstances, and not only did she make me feel comfortable and take care of my needs, she made me feel like family. I will always go back to her due to her caring nature and professionalism. Kudos, Danelle!

If you’re looking for a small bank, this isn’t where you’ll want to go. I’ve had good enough experience with the service from here and with the employees, but there’s only so much you can get from a corporate bank. It’s almost too bad that they can’t have more of a community connection and work more with those that they serve. It would be good business and it simply would be more business for them too.