The Home Depot

This is a busy store so be patient. I like the location but not if I’m in a hurry. Nice folks to help you around.

Always get what I need here, the staff are always helpful. Model home depot in my opinion unless I’ve gotten lucky the 20+ times I’ve been here. Had to take a minute to say how helpful a guy named Charlie was over in the paint department. Helped me find a couple things I needed really fast, and then grabbed a cart for me cause my hands were full. Never had a bad experience here

I wanted to buy an air conditioner. This location had them, but they were packed away. Total failure of store that has items in stock that they can’t sell. Maybe Lowes can help me.

We brought in a sketch of our kitchen and asked the Kitchen Designer there, Magda, if she could give us a rough idea of how much it would cost for KraftMade cabinets. She was really helpful, so we ended up sitting down with her and coming up with an entire kitchen design. She was friendly and informative the whole time and even let us stay a bit past closing so that we could complete our layout and get a printed 3D rendering. We wanted to double-​check the measurements with our contractor before finalizing the order, which was no problem. We came back a week later and changed the design a bit. She was patient in helping us pick out a cabinet style that we liked that would minimize our costs. The whole process was extremely simple thanks to Magda and to Home Depot’s flexible policies. Very pleased!

I bought a dishwasher from this location and it was an ordeal. I paid for installation and they said they couldn’t install it because they couldn’t remove my old dishwasher, When they left I lowered the adjustable legs on the old dishwasher and it slid right out ten minutes after they left. I called them up and said they can now install the new dishwasher and the guys should come back since its been only ten minutes since they left. The person on the phone called me back and said the installers are not picking up their phone and they cannot reach them. Then they told me it would be two weeks before they can come back to install it. I ended up cancelling the installation with them. I then received two phone calls from them saying my dishwasher was scheduled to be delivered but I already received a dishwasher, I had to contact them each time and tell them not to send a second dishwasher to my house. I wonder if I accepted that delivery if I would have had a second free dishwasher. Since all of this, I have paid my account balance down to zero but I have kept my account open since I figure it costs them money having me as an account holder. I will close my account but I find it amusing that they have to mail statements to me each month for a zero balance.

WARNING — POSSIBLE DATA BREACH
I have been receiving numerous emails with another Home Depot Account holders information. I have attempted to notify Home Depot regarding this possible breach by phone, chat session, and email. Unfortunately they have not responded to my multiple requests and I am still receiving these emails.
Please protect yourself and do not shop at Home Depot or if you do, do not ask for an emailed receipt — they do not control who they distribute these receipts and information to which may impact your privacy.

For the most part, the employees at this Home Depot are very knowledgeable and will do a good job of helping you find what you need. However, we had an issue with an employee in plumbing who had no idea what he was talking about and kept on talking like he did.

I have 3 reasons to give Home Depot a single star:
Bad experience #1, The cake: I had a terrible experience at this store, and will no longer do business with any Home Depot because of it. I renovated my kitchen all the way down to the studs and back, bought all of the materials including the cabinets and countertop from Home Depot. I also rebuilt my basement, again purchasing all of my materials from Home Depot. All in, I’ve spent more than $ 30,000 at Home Depot in the past 2 years. I regularly return items that I purchased and did not need for my projects. I’ve always returned these items in good condition and in a timely manner. I’ve occasionally returned a pile of things that had been purchased with different methods (cash, CC, gift card, store credit from another return, etc). The easiest way to handle this is to just take store credit for what I return. I’ll use that credit in short order anyways, so that works great for me, and Home Depot has always been happy with that. Long story short, I go to return a couple of sheets of concrete backer board on Friday, and the return cashier informs me that I can no longer make returns on my ID. I spoke to the manager. He found the situation amusing, and gave me a receipt stating that my return was denied, and told me to call the number of the bottom of the receipt. Then he asked me to get out of the way so that he could take other people’s returns. The phone number was completely useless and just told me that I had made too many returns on my ID. Throughout this whole process, no one could answer my question of «How many returns are too many returns?» «Why am I not allowed to return items anymore?».
At the end of the day, this whole scenario was insulting, rude, embarrassing, and not a single person could tell me why my returns were being denied. (The return itself was in perfect physical condition). The manager treated me like I was trying to fraud the store (I was not, nor even appeared to be).
I will not be shopping at this Home Depot or any other Home Depot unless they change this policy. Too bad for Home Depot, I just bought another house and plan to spend the next few years renovating it. Home Depot won’t see a dime of what I spend, and I hope that you, the reader of this, will think twice about doing your next project at Home Depot, because they might not accept your returns, won’t tell you why, and will make you feel like a criminal in the process.
Bad experience #2, Icing: When I ordered my basement materials, I decided to have them delivered to my house. Home Depot showed up with only half of the order, some of which was the wrong product, and then had to make 2 additional deliveries with the rest of the materials. This meant 2 more full days of taking off work, and was a complete waste of time.
Bad experience #3, Just getting started: I ordered a fridge from Home Depot for another house in the mountains. This house is up a rough road. I made note of this in the order, and instructed them to call before they attempted delivery so that I could meet them at the driveway. I took a full day off work for this. They did not call, nor did they show up. They claim they tried, but that the road was too narrow. I eventually borrowed a trailer and picked up the fridge at some ligistics company who claimed that they don’t do will call. My response was, «my fridge is in your warehouse, put it on my trailer, because you won’t deliver it to my house». They put the fridge on the trailer, and I went on my way.

I found a dog in a hot car in your parking lot on my way out of the store. It was 73 degrees outside, so it was 93 degrees in the car. The dog was a black Labrador.
I came back in and asked the cashier to please page the owner of the car. She hesitated to write down the license plate number but finally did. She walked away and returned with her manager. He was a short, white guy with brown hair and I think a mustache. He said, «It’s not our policy to page people for this kind of thing.»
Really? So a dog dying in your parking lot is something you’re prepared to deal with instead?
I said, «That’s ok, I’ll call Animal Control,» and then I went outside. Your manager followed me but stayed near the building. He just stared at me while I stood next to the man’s car waiting for Animal Control. He talked on the phone while he did it.
What is wrong with you people?

Our fridge broke and yesterday we came to the Home Depot to see what was available. since I’ve never bought a brand new fridge before — We had no idea what to expect and how much a new fridge would cost — Well they aren’t cheap I’ll tell you that!!!
We were greeted and helped by an older gentleman named Art! He was so amazing and helpful — cross checked to see what was in stock — price matched competitors and most of all was super friendly — We ended up buying a lot of new kitchen appliances because he made it so easy —
So customer service makes a huge difference in this case–
Thanks again Art and I wish a lot more people were as friendly as you and going the extra mile for your guest !!
:)

I just finished a basement and spent a lot of time and money here. I usually go to the one in SE aurora and compared to those stores this one falls short. Service was lacking. Have to look all over for large carts and people to help. Seems to be sub par mgmt.

Most people that have handicapped placards or license plates do so because they are unable to walk 200ft without assistance. It’s nice that they put the handicapped spots right near the entrance, but then you are forced to walk to the clear other end of the store in order to check out. I know this is a corporate thing, not a local issue, but it annoyed me my whole life, and now that I’m handicapped, it is a huge, pain causing, inconvenience,
This location though is clean and um, that’s the only thing i can say. I looked around for a while for employees to help me, but there were none to be found. So i took a guess on my own and headed down the long walk to the check out. There were 9 employees standing in the self check out aisle. this whole trip is just annoying. Last tune i came, they sent me on a wild goose chase for the often i asked for, despite the fact I’m obviously crippled. Maybe page someone of you’re unsure, or escort me, our i don’t know, something other than three employees sending me to 3 different aisles.

We just moved from Denver to Lakewood, and for two years this was my go-​to hardware store near our old house. The staff is friendly and helpful. If you flag an employee down with a question, they typically know the answer. And if they don’t, they will find someone who does.
Jentry Kendall was always very helpful when I came to this location. He was always very friendly and accommodating. I will miss seeing Jentry but I am pleased that there is a Home Depot only 5 minutes from my new home in Lakewood.
I always had a great experience at this location!

Hmmm… where do I begin.
So I walk up to this kid working in plumbing. His back is turned but I recoginize the orange apron so I ask for some assistance.
«Excuse me…»
«…Excuse me…»
«…Um…excuse me, can I get some help please!?»
The kid turns around texting on his cell. He proceeds to finish his message before looking up at me to which he replies, «Don’t worry it wasn’t that important. What do you need?»
(ARE U SH*TTING ME!?)
So I shake off the complete lack of service and get to my point. «I’want to buy this 2′ abs pipe but first I was wondering if you could make a cut for me on a 45?»
We stare at each other for a moment and I watch the wheels begin to slowly turn in this kids head. I’m on the edge of my seat with anticipation. Finally, he finds his words. «Um, I don’t think so, but there’s like this yellow box thingy over in construction.»
«You mean hardware?»
«No um, yea.»
You can’t make a simple cut for me?”
«No, I don’t think so»
«So you want me to go over to hardware and buy a brand new MITER BOX for one cut?»
«Look man I don’t know what they’re called I just know we have them.»
«In construction, right. I got it. Thanks.»
This would be funny if this was the only time a scenerio like this played out at Home Depot but believe me it happens all the time. Although, I’ll give the kid some credit… at least he knew something else existed other than the one specific aisle he was poorly trained for. Most times I’ll get this response. «Sorry that’s in Plumbing I only work in Electrical.» SMH.
Oh, btw I called Ace and asked them if they could cut a piece of abs pipe for me. They did with no questions asked. Take note Home Depot on Wads… your customer service sucks!

Came here at 730pm to look for metal strut. Found it. However it only comes in 10′ ft sections and I have a jeep. I asked a guy in the rain gutter area if they could cut it and he said «no way, we don’t have the tools for that anywhere in the store.» you sir deserve 0 stars. This 4 stars is for the go getter in the electrical isle doing inventory that climbed off his ladder to ask if I needed help and then OFFERED to cut the strut without me even asking (It took him 5 minutes).

So even if you have never been late on a bill. Home Depot credit service lower your available credit whenever they want, strictly based off your current credit score. My limit went from $ 4,000 down to current balance of $ 1300 over night, causing my card to be declined at the store during a purchase. I know this because the monthly bill is automatically deducted from my account each month. When I called to complain about this, I was given a different number to call for credit services and was told that even though they understand my frustrations and I have always paid them on time, there is nothing they can do to fix this issue. Thanks Home Depot for doing this right before Christmas as well. Way to treat a loyal paying customer. I’m glad that big cats like Home Depot are there to remind me of how much I don’t matter to there company and why it’s always better to SUPPORT LOCAL BUSINESSES INSTEAD. Off to find a new hardware store!

Never had a problem here. Like the kids workshops.
HD typically has what I want, prices are OK and I really enjoy bringing my daughter to those kid workshops they have once a month. Always had friendly service, though my questions are usually of the «can you tell me where I can find…» variety.
I have also completed a couple of returns and never had a problem.

A typical Home Depot.
I go to this store whenever the small local hardware stores won’t cut it.
The employees are generally helpful. Some of them are great (smiling, knowledgeable, diligent), but there are a few others who seemed almost dismissive of my questions.
The great thing about this store is the simple layout and the huge variety. You’ll find what you need here, and you’ll get either great service or lackluster service, depending on your luck.

While this store might stock a bunch of items, their customers service sucks. I was in the store today and interacted with «Ron», one of the managers of this store. Not only did Ron lie to me, when I told him I knew it was a lie, he agreed he had lied, and continued to refuse to help me.
This coupled with long lines, incorrect advice from store floor employees, and items stocked in the wrong bins, leaves me less and less impressed with the customer service quality of this store. With a Lowes across the street from this location, I would strongly encourage you to patronize the Lowes. As a business owner with multiple city construction licenses, I’ll be following my own advice.

This is a really nice HD. They’ve got a really good selection of most everything you could want. We stopped in on the way to dinner with friends. We got into the area early, did a little shopping nearby and stopped in just to browse. We strolled through the kitchen and appliance area. It was clean, seemed well set up and we were asked if we needed help at least twice.
The staff seems very friendly and willing to help, as well as being very knowledgeable. This is an awesome HD!