Starbucks

Like the other reviewers say, this is one of the worst Starbuck’s I’ve been to. I always order iced espresso and it always tastes burnt. I don’t know how that’s possible but it tastes terrible. When I moved here I kept thinking I must be catching the baristas or the machines on an off day but burnt tasting coffee is definitely their standard. The only reason I go here is out of convenience since it’s on my way to work but otherwise I avoid a all costs.

I had written a review about this location before, but then I decided to delete it believing my opinion was too rash. After taking some time away from the location and hearing from colleagues&friends about their experience there (as an employee and patron) I find myself giving them an even lower rating.
I had been an extremely loyal customer for the last four years needing caffeine during my commute to Boulder every single morning.
However, as the years went by the service had degraded into one of the most rude and entitled staff I have ever encountered at any cooperate food establishment in general (including notoriously famous fast food burger joints). There is a SMALL handful of employees that made the place worthwhile for a little while; however, unfortunately it was not enough to make up for the others. They seem offended when you break up their gossip to order your drink, and will not hesitate to act passive and unwelcoming if they do not enjoy your presence. The atmosphere is always loud and rowdy, and it’s extremely difficult to enjoy your coffee because the staff is constantly behaving unprofessionally while gossiping about social issues in the workplace.
Patty in particular kept me coming back even after I found myself receiving decaf (I did not ask for decaf) drinks and snobby attitudes from others. She is a gem, a hard worker, and a wonderful face to look forward to and deserves respect. Tim had also been highly enjoyable&welcoming, and had also been at the establishment longer than their more unacceptable newer co-​workers. I must say, one of their more recent shift managers, Dustin, is also a gem at the establishment that could keep people coming back.
As another reviewer proclaimed, I now literally go out of my way to drive to the Starbucks on 64^th&Wads or 80^th&Wads (my favorite Starbucks, by the way) because the Starbucks that is only a walk away from my home is completely unacceptable. Unprofessional&Unwelcoming Customer service can’t make up for their crafted drinks… which are admittedly always delicious and on-​time and made well (if they don’t decaffeinate you).

It’s true it’s one of the worst location I’ve ever been to (like everyone rose say about this location in the reviews). If I have time I’ll drive out of my way to the one on 68^th and Wadsworth. Or the one on 120^th and Sheridan or there the one on 62^nd and Federal. But sometimes I’m in a rush and don’t have time so I make my stop it anyways because I live near here. The staff aren’t very friendly and don’t have customer service skills. They have a quick turn over rate, the baristas I do like end up gone. The baristas at this location don’t smile at you and do not even say hi or hello or make the attempt to know you. They look like they hate their job or hate people. They look miserable. This location is very depressing. If you are going to work with people learn some customer service skills. They look at me like they hate me. I come here often and usually don’t even get a hi or hello.
It’s sad I have to drive out of my way if I wanted to be treated decent. Shouldn’t all location have the same standards?

I really enjoy their chai tea latte. It’s amazing how nice everyone is here, I wonder what makes them so happy.

One of the worst Starbucks location I’ve ever been to. So bad that I have to sit here and write this review hoping that management would do something to make the customer service of this store up to par. This morning was the last straw and I promise myself not to ever go here again.
I’ve always been a Starbucks loyal customer and a gold member since 2009. Whoever register their Starbucks card know that when you collect 30 Stars within 12 months, you step up to the Gold level for one year. At Gold level you get a free drink/​food for every 12 stars and some other special offers. Lucky me, I’ve never got demoted and to be completely honest in order to get one free drink I basically have to spend approximately over $ 100 (I usually order pastries with my coffee). Needless to say, I am one of those coffee-​addict and whenever I get my free drink, I often redeem it right away. The employees at this Starbucks location are somehow trained not to treat customers who come to redeem their rewards with respect or somewhat close to that concept. This morning was the third time. The employee named Patty and she is an older lady. I got a venti pumpkin spice latte with an extra shot of espresso. When I come to the drive thru window to pay, I clearly said that I wanted to redeem my free drink. She did not even look at me, so I said it again. She then scanned the bar code on my phone and… closed the window. Not even said that my drink will be ready in just a minute.
Something told me that «here we go again» so I checked my pay history on the app right then and there, just to know that she of course did not redeem my free drink but instead charge me. When she came back to hand me my coffee, I asked why she did not redeem my drink when I said it TWICE, she said she didn’t hear me. ARE YOU FOR REAL???
I don’t really care because I can go back and redeem it anytime but the fact that she did not even care what I had to say and was very rude to me, I decided not to ever go here again and also wanted to file a customer complaint. I am usually not a short-​tempered person but as I said above, this is not the first time! Besides my unpleasant reward redemption experience, my drinks are hit or miss. Patty, the same person, she messed up my drink twice before, and what she said, every single time, was that she did not hear me! I am confident that after many years of ordering-​Starbucks experience, it has to take a ridiculous amount of effort not to get my order right. In addition, my order is nothing complicated. Either you are a new hire or you just don’t give a crap about what your customers order. The fact that I have seen Patty here so many times, she is apparently not new! To this point, I feel that this review is warranted in order for the manager to switch a different employee to work at the drive-​thru window so that other customers do not have to experience the «Patty’s customer service» like I had to go through.
I live across the street from this location but would rather drive up to 80^th and Wadsworth so that these employees here won’t ruin my day. A rewards program can foster true loyalty only when the product is consistently great and the service is exceptional. Otherwise, what’s the point of bribing customers by offering freebies and when they do come in for those freebies, your employees treat them like they don’t deserve it. The rewards program then can neither encourage use nor build customer habits. Ultimately, I firmly believe that the customer’s affection for the brand is much more important than the rewards.

I love this Starbucks! The employees are always very friendly which is always a plus. The drive through can get pretty long in the mornings and I haven’t been able to tell the difference with wait if I just go in. Oh well every good place is busy and I don’t mind.

A

I love this location! I live nearby but don’t go very often due to it being opposite of where I work. Today I felt the desire for coffee with out leaving my car. (Yes, I know, lazy) but anyways this I knew was a drive thru so no worries! I get there and there’s a decent line but I figure that’s life. The line did take a bit but when I pulled up to the window they apologize for the wait and gave me my drink on the house for the wait.
I’ll be back. :) great customer service and the staff was very nice

Wanna confuse these people? Ask for a cup of coffee, they will lose their minds. I did this once and they asked if I meant «americana», no just a large coffee, you mean «venti», did I say venti? I said large, it’s the biggest cup you have, put coffee in it. These people don’t know coffee and the coffee they have is usually burnt. Save the exorbitant sum of money these people charge and go to a mom and pop. At least they appreciate what they do

Friendly service but don’t do the drive through unless you have at least 20 minutes to spare

One of the worst locations I’ve been to… and I’ve been to a lot. The drive through was about what you’d expect when stopping at 745 am. But the cashier was so rude. I forgot to mention I had a personal cup when placing my order but that’s never been a problem before at other locations. Elsewhere I get the standard cheer & «oh, that’s no problem», but not here. the guy wouldn’t even take my cup and instead gave me s— about not mentioning it when placing my order. Wish there was another option on Sheridan…

The staff didn’t even bat an eye when I walked in completely delirious and in need of some strong coffee. The barista quickly recommended an Americano, which I’d never had before and found incredibly delicious.

I was in this neighborhood quite far from home for the first time in decades and as usual have a hard time passing by a Starbucks. One for the road is always my motto. Though it is a drive thru, I like to walk in if parking is easy (which it was) so I can more clearly describe my customizations of my favorite drink. Pretty much every Starbucks I have stopped at has graciously done this and almost always perfectly to my liking.
Super friendly baristas, even with headphones on for the drive thru. That is not always the case if the line outside is long. But they did have someone dedicated to the walkins, which I appreciated. Got my drink and hit the road for home.

White Chocolate Mocha Latte!!!

Some of the nicer Starbucks workers I have encountered. And quick service too… to bad it’s completely in the opposite direction of everywhere I do anything.

Love this location! It’s everything you could want in a Starbucks. Cozy, comfortable interior. Fast, friendly staff. A drive through for when you’re in a hurry. I take a few extra minutes in my commute to come here instead of the going to the Starbucks by my house because this location is just so consistently awesome!

It’s Starbucks! Really, I wish there was more that I could say about it. I always go for their java chip frapaccino with a shot of espresso in it. I do this mainly because I like to have extra caffeine in my system when I come into work in the morning.
Gotta love peppy-​ness!

I woke up this morning and realized I had no coffee. That is no way to start a Friday. So I hopped in the car and made the short trek to Starbucks. First, I absolutely love the idea of a Starbucks drive thru. Although lately, at this location, it seems like everyone else loves that idea too. This place is always busy — the line for the drive thru is usually all the way around the building. But the service is always friendly, they’ve never screwed up my drink order and they seem to handle all the chaos with efficiency and a smile. Every single person I’ve encountered at this location has been incredibly nice. There’s another location that’s actually closer, and within walking distance, but they aren’t nearly as efficient or as friendly. I’m about finished with my latte and things are looking much better now!

Not sure what the deal is with this particular location, but it’s one of the worst Starbucks locations I’ve ever been in. The store is generally filthy; I’ve never once been inside this location when it appeared clean (the floors especially — just disgusting). Staff are generally disinterested in helping customers, preferring to continue their conversations (non-​work related) with each other while patrons either wait to have their orders taken, or wait for their orders to be made. SLOWEST service I have ever had in a Starbucks anywhere, consistently. The last time I was in this store, the employee began making my drink, got to the point of putting the ice in it, and then simply set it on the counter and walked away to resume a conversation with another employee, while pretending to help that person make other drinks or whatever. I waited, quite literally, about 5 minutes for the employee to return and complete my drink (all it needed was whipped cream and lid… why did I have to wait so long for something that would have taken 10 seconds to complete?).
The only positive thing I can say about this location is that at least they make the drinks correctly and I’ve not received one here that was bad. You may wonder why I continue going here — I only do so about once (sometimes twice) a week because I happen to be in the area and it’s the closest one available. If there was another option I’d never set foot in this dirty, poorly staffed store again. I intend to send a letter to Starbucks corporate to let them know how poorly this location is managed and run. The cleanliness issue is a big one, IMO, as eventually it’s going to carry over to the food/​drinks, if it hasn’t already.
And the issue with the entryway — how long are the doors going to be broken? There was one day we stopped in here, not realizing the right side door was ‘out of order’, and my girlfriend pulled it open, only to walk directly in to a trash can that had been placed in front of it on the inside. We did not see it from the outside, nor was the door marked as being not in use. Ridiculous.
Skip this location if you can (also? the parking is HORRENDOUS, though this isn’t the fault of Starbucks… it’s just a really poorly designed complex). If you’re headed southbound on Sheridan and go far enough, there’s another, much better location in Edgewater. Go there instead.

Ya know, people have got to get over their despise for «The Man» Starbucks, or at least stop giving me crap about being a Starbucks patron. There are reasons why so many Starbucks I’ve ever been to would earn 5 stars from me. And there are reasons why a lot of my local cafes never will.
I can find a better or up to par latte, cappuccino, etc from several cafes in my neighborhood aside from Starbucks and I would prefer to support these local caffeine holes. But you know what I can’t find at these places? A decent attitude from the people that work there, clean tables, stocked sugar and cream items, and a genuine appreciation for the customer. It’s seriously no wonder why I prefer to go to a Starbucks, such as this one, where the staff is so crazy friendly and the service is super fast. AND I don’t have to go searching for creamer only to have an employee roll their eyes at me when I ask them to do their job. As much as it sucks that Starbucks is a crazy, out of control growing weed — there’s a reason for that. They have a system that works. And this location in particular is amazing because of the people that work there.
Don’t get me wrong, there are some 5 star cafes in Arvada and Denver area that absolutely blow any Starbucks out of the water. But in close proximity to my house, this is my coffe go-​to place.