Master Blaster Plumbing & Drain

This guy called me on Saturday night because my check from 7 months ago wasn’t deposited correctly. He claimed my account was closed, which it was not. He then sent me an email threatening to send me to a collections agency in 7 business days. When I researched the issue and found that it was his banks fault, he won’t return my emails or calls. I would sooner light $ 10 on fire than pay his return check fee. He waited 7 months to get in touch with me then threatens to send me to collections!!! He snaked the drain, as I remember didn’t want to honor a $ 20 coupon or some offer I got from Angie’s list (I can’t remember for sure as it was 7 MONTHS AGO!!) Now he’s trying to send me to collections and won’t return my calls or emails… sounds like there are probably a hundred or so other plumbers in Denver that might treat you like a normal customer. Don’t bother with this joker!

I have used Master Blaster three times — once to fix a leaking pipe, once to clear my mainline, and once to install a new toilet. The two service technicians (same tech did the last two jobs) were extremely pleasant and made a point of explaining everything they did. I was given a price estimate before they began the services, and I found their prices to be extremely competitive. Frank, the tech that did the most recent jobs, did a great job of outlining options for keeping the lines clear in the future, and also took the time to discuss what toilet might be best for me — and didn’t attempt to hard sell me on a more expensive product. I also appreciated the fact that I received follow-​up calls from the office to make sure I was satisfied with the work. I give the highest rating for the quality of both the technicians and the services, and would happily recommend the company to friends that needed plumbing work done.

Our main line sprung a huge leak– 60gph. I had several quotes done from companies. Their quote came in the middle, not the cheapest, not the most expensive. They were going to pull through a new copper line. They showed up at 8am sharp, and were done by 6pm. Amazing work, that crew worked their butts off. My crawlspace was very tight, and not comfortable working conditions at all. Over all they did a great job, job site was cleaned up. No leaks. Wonderful crew.

I’m very surprised at all the poor reviews here. We have had nothing but good luck with MB.
It started when my parents house main water line broke. They were very professional, had someone out within an hour to check out the situation, and they were back out the following morning bright and early to start the job. It was an all day deal (Two if you count redoing the pavement)…we were only without water for a day. Price was ouch but… what do you expect.
Now…when I purchased my house, (HUD) it had some plumbing escrow, I originally went with another plumbing company in which we were NOT pleased with at all. So my future plumbing ventures, I went back to MB.
They have been out numerous times mainly for clogged drains we couldn’t snake ourselves. This was mainly the fault of me, throwing too much down the garbage disposal. The beauty is if the same job needs repeating within 30 days, it’s free. Unfortunately I’ve taken full advantage of that numerous times. The first few months living here it got to the point they started waving their travel fee for me. After a while we were all tired of it, so they finally set me up with a pipe scope. Turns out their horribly caked… which is why I was clogging it all so easily. They need to be blasted… but I haven’t gotten around to that. I just simply don’t put anything but water/​liquid down the sink now and it seems to have the situation under control until I find the funds to clean the pipes.
Then, in December 2012 our tub started to leak. The first MB guy came out and gave us the bad news that it appeared our tub had rotted and we’d pretty much need a remodel.
I called to get it set up, but instead of setting it up, the following day they sent out Ross (Owner) and his son to take a look. Ross, Much to my huge surprise they said they could see what the other plumber was talking about, but there was a fix that could be done as opposed to spending thousands on a remodel… I squeaked away with a bill of about $ 800 (And that was a weekend bill!)
I won’t go with another plumbing company… they have bent over backwards to help me out, time and time again. Their prices are good.
But…I’m getting ready to call about a frozen pipe. So I may be crying here soon…;)

Said that they would beat anyother competere’s quote, but then gave a rediculous quote way higher than other companies. Was told that they would call me back to go over things and never did. Waisted my time… Look elswhere!

Saw a tv show about a water heater bursting and wondered about ours.
Talked with Craig at Master Blaster about having our water heater checked using an Angie’s List coupon. He explained patiently and thoroughly why I could save by not purchasing the coupon until after the technician came out. If work needed to be done, I could buy the coupon at that time and use it.
As I described the brand of H2O heater, he explained that particular brand would probably last 8 – 12 years — we’ve had it for 9.5 which reassured me that we could wait until the warmer weather for a test and/​or a replacement.
I see the other Unilocalers comments which are the exact opposite of Angie’s List members comments. I’m thinking plumbers are the new lawyers in people’s minds but if I have plumbing problems — I mean if my house has — I’ll call Master Blaster.
Methinks there’ll be a follow up review…

Saw them on Angies List, mostly good reviews. Hot water heater pressure relief valve was leaking intermitently. Jose came out the afternnoon of Dec 20^th, 2012. He opened a valve at the bottom of the water heater, saw a little rusty water come out, and immediately said our 6 year old hot water heater was ruined — due to falty instalation. He then gave us a quote for $ 1650 to replace it. He was nice (as most con-​men are) and seemed shocked when I said I needed to talk it over with my wife.
We did some research and found out that it is very normal for hot water heaters to have some rusty water in them. We called GE and they sent us a free new pressure relief valve. We then called Zane Michalko — who put it in and cleared two drains in one hour for $ 115.
I would never recommend this business. I have it when companies take advantage of people and try to sell them expensive solutions they don’t need. Further evidence of this is that I asked Jose to give a quote on cleaning our drains. He said someone would call us the next day. Obviously, since we didn’t bite the first time, they never even bothered to give us a drain cleaning quote.
Now, I will always check Unilocal as well as Angies list — and always get a second opinion on anything expensive.

I too purchased the coupon from Angie’s list for Master Blaster and I won’t ever do that again!
Leak in bathroom behind faucet — this much we already knew. Plumber broke the tiles to remove faucet and verify leak — attached a new faucet (I did not request this as I was purchasing a full new set) —- he insisted that the new faucet had to be attached to stop leak —- surprise — even with new ($ 59.50) faucet attached it still leaked.
$ 259.50 later he was out the door.
I contacted a different plumber who — for $ 220 re-​did the copper piping to stop the leak and got everything ready for tile guy to replace tile and attach new faucets, etc

I purchased the coupon from Angie’s list for Master Blaster to look at my kitchen sink because it was backing up and leaking under the cabinet. After doing the diagnostic for the issue I was told it would take $ 590 to fix the problem. At this point the pipes under the sink were snaked and the PVC leading from the sink to the kitchen line were replaced. After the work was completed, we were told that IF the work he did not fix the problem THEN the company would send out a camera to check the kitchen line. This was my first indication that the first plumber was not confident in the work he had done but apparently was confident to charge me $ 590. When I got home from work I checked the sink to see if the problem had been fixed and it was the exact same as it had been before the plumber came out no change at all. I called them back and they sent the camera guys out who found out that the problem had nothing to do with the pipes that were replaced but that the kitchen line was cracked and needed to be replaced instead which would cost me another $ 2000 to fix. At this point I had already been charged the money so I figured I would call the office and they would reimburse me for the work that the first guy did since it had nothing to do with the actual problem and was under warranty for a year. I would have been happy with even a partial reimbursement at this point. They comped me the camera which was $ 99 and had to give me another $ 60 because they charged my credit card twice which overdrafted my account. Now I have to say that the girl in the office and the camera guy were very pleasant to work with and helpful but that being said I will tell you where they lost a customer and why I will never refer anyone to them for services in the future… Ross, the owner, was supposed to call me back to speak with me about my dissatisfaction over the $ 590 of warrantied work that was done which did not fix my sink at all. He did not call me and I gave him a week until I finally picked up the phone and called them back. I spoke with another office person who was also very pleasant and helpful who took another message for Ross as he would not give me his number to contact him directly. When Ross finally called me he was rude, insulting, raised his voice a number of times and hung up on me. He insinuated that I was a liar and was just trying to get out of paying my bill for warrantied services that did not leave me any closer to the problem being fixed than they did before being performed. He threatened to «take my house» which is not valid because I have already paid and was just requesting that I be compensated back since what I paid for did nothing to fix the problem. At this point I have not heard back from Ross after being hung up on and assume that I probably will not hear from him again. I caution anyone working with this company to do your research before agreeing to services. My sink is in the same condition it was in before I paid $ 590 for them to do nothing and when I asked to be compensated back even some of the money I was bullied and threatened by Ross the owner until he finally just hung up on me because I would not fold under his insults and threats. He is lucky he has other staff working with customers who are so nice because he would have none if his attitude and lack of customer service is an acceptable business practice.

Guy that came out for the assessment was very nice/​friendly, but after a second quote, I found out they were going to charge double what another company proposed to replace our broken pump! Went with the other company instead. Always pays to get a second opinion!