K9 Cuts

Happy with the service. Friendly staff! Fair prices! Stopped by for some pricing and to set an appointment, she was able to get them in the same week. All 3 dogs were happy, looking great & smelling great when I picked them up!

K9 cuts is a fantastic place! I have been taking my dogs here for about seven years now and wouldn’t trust anyone else with my dogs. Alex always does a great job grooming my two bichion-​toy poodles mixes. She is very personable, returns calls quickly and makes an effort to get to know my dogs. I strongly recommend k9 cuts!

I love how when I need help with my cat Alex and her staff are alway’s ready to assist me. There friendly, Caring and treat my cat as if it was there own. Thanks K9 for being the best in grooming and prices. Thank you for taking the time to remember my cat’s name after many
years, We both feel comfortable entering your shop. I’mVery satisfied when leaving your shop. Thanks K9 for being the best.

If I could give negative stars I would! Talk about poor customer service. Called and emailed this place multiple times to get my dog groomed. Never heard from them. Don’t buy the Groupon because you won’t get your money back because it takes so long to ever hear from these people!

I recently bought a Groupon for my large 100 lb. dog. I like to shave her with a Mohawk in the summer (she’s a Pyrenees/​German Shepard mix)
I did have to call a few times to get an answer, but I think this is a 2 woman show, so I’m assuming they are super busy. The lady shaving my dog was the one who answered the phone.
Staff was nice and my dog took to them immediately. This is saying a lot, considering my dog bit the last girl who shaved her when I lived in Chicago.
I had to drop her off since I had a meeting downtown, and told them I would return in 3 hours. My meeting went over and I was freaking out. I called the shop and was quickly calmed down by the patience of the staff.
The haircut was great, my dog smelled wonderful. I will definitely return.
My recommendations:
1. Cool the place down a bit. Not only for the dogs but for the staff! It was really hot inside.
2. It seems like many customers are experiencing the same issue with the phone. Maybe set up an online schedule, so customers can make their own appointments. Hire a receptionist?
Parking was difficult, but that is out of their control.
I would give them a try.

The haircut our dog received was great, I just wish the place was more clean … the paint inside is dingy and not finished. There are standard dog crates for the dogs and anchors on the wall to clip the leashes to. no professional looking equipment. When i came in, i wwas greeted by the groomer who had dog hair all over her hands … and there was a fan in the back, on the floor, next to a crate, and it was covered in dog hair. I just noticed alot of un-​kept things in there. If what I can see looks like a mess, what is it like where I can’t see?
Again, the haircut was great, I loved it, but I can’t bring my dog for a haircut at a place that i don’t want to be in myself — our dog has to walk on the floor and who knows what kinds of germs are lurking where it hasn’t been cleaned!
What i realized later, and I think this is a huge cautionary item, is that I wasn’t asked for any paperwork or history of shots/​vaccinations for our dog. That said, how does anyone know a dog with a communicable disease wasn’t in there and spread it to other dogs? That part is pretty sketchy and the main reason i won’t go back. I don’t want our dog to catch something …
They should really give it a fresh coat of paint and spruce it up a bit … cleanliness speaks alot about a business and I definitely didn’t see it there … its too bad because we really liked the cut our dog got, but the smell and dog hair everywhere will keep us away.

They use to be great now they never return your calls or answer the phone. I would not recommend due to the bad customer service.

The experience was pretty good for my pet and I. The lady Patricia, whom took care of my dog was very nice and personable. I bought a groupon for a grooming and all was well. I had to call twice before they answered, but that wasn’t a negative for me. I’ll likely be back for my pups next grooming.

Worst dog grooming ever. My dog is suffering and in pain from what should have been a routine grooming. I feel really bad for putting him through this trauma with K-​9 Cuts. Never again.
I am not a picky dog owner… far from it… my dog is my buddy and definitely NOT a pampered show dog. But when I shell out the usual dough to get him groomed correctly, I expect some kind of professional results… In this case, I should have done the grooming myself… it was that bad.
First off, they gave my Bichon a Poodle cut. This would have been forgivable if it were done well, but the work was incredibly shoddy. Tufts of hair everywhere left on him, with other areas being shaved to the skin.
My dog also came home with razor nicks on his body, in sensitive areas, and he’s been hiding under the bed for two days, something he’s never done before. I feel awful for putting him through this.
Unfortunately, I am eventually going to have to take him to another groomer, as soon as he gets over this experience, to clean up after their poor results.
I really wish I could say this was a good experience, as K-​9 Cuts is a neighborhood business and my friends talked me into going there again to support them. Big mistake. I should have trusted my instincts.
As other Unilocalers have mentioned, the groomers here really don’t seem to know what they’re doing. They might do great work with some dogs, but I’ve used them twice, and I have been very disappointed both times.
I suggest you don’t take the risk with your dog.

I took two of our dogs there a few months ago — they were a mess because I had not taken them through the winter. One is larger with lots of hair, but he goes along with it and he is easier to work on, even with all his hair! But, our tiny yorkie acts like a squirrel when you go to even brush her and climbs up me like I am a tree! They were able to groom her and she looked and especially felt so much better! She is all of 2−½ lbs. soaking wet but she is AWFUL to groom — they did it! I would recommend them very much! Nice, friendly people who care about the pets they pamper!

I am updating my review because I got a call back to schedule my dog’s appointment. Despite months of unanswered phone calls, I still wanted to give K-​9 Cuts the benefit of the doubt. They returned my call and I was able to take my dog in for grooming.
I was quite pleased with the way our dog turned out. After reading some of the other reviews, I wanted to be sure we were very clear about how we wanted our dog’s hair cut. They did a great job evening out our dog’s hair, she smelled great, her teeth were clean, and her claws were trimmed. They were even able to prioritize her so she could be done in ~1 hour. It was great service for a great price.
With everything in mind — the appointment scheduling, the quality of grooming, and the overall customer service, I would give this place 3 stars.

I have the same complaint as a few others — I bought the LivingSocial deal and these folks can’t return a call or Facebook message. I understand being busy, but it’s the height of unprofessionalism to flat-​out ignore customers who paid up-​front for service. I’m willing to just eat the money I spent at this point because I don’t feel comfortable taking my dog to someplace this shady.

I wanted to give this place a great review, but I can’t even get them to answer the phone. They never, ever answer the phone. I’ve left two messages for them asking to schedule an appointment. I’ve called repeatedly over the past several days and gotten no response. I have been starting to feel like a needy chick. As of a week and a half later, I have never received a phone call back. I understand that things get busy, but if I’m having trouble even scheduling an appointment to bring my dog in, I don’t have a lot of confidence in their professionalism off the bat.
I want to support local businesses like this, but they’ve got to answer the phone first! My search for a good dog groomer continues…

have to say I struck gold when we had our Chow we found alittle goomer here in town and they were amazig with him and oly charged me 35.00 for a FULL service groom.
Well Our little dog was previously owned by a PetSmart groomer ad she took him into work and stuffed him in a cage all day. She also shaved him to the skin once a week as well as bathed him noce a week. Now when he hears groomers equipment or sees them he shakes like a leaf. No agression just does not like it so much.
Well I took him in for them to check his fur growth out today and they offered to have him come in once a week for an hour to chill and hang out so he got used to them and found out that it’s a happy place for him. I was so suprised by this!
They only kennel the dogs if they have to and thats very seldom theres always a buddy there at the counter to greet you.
There aren’t ANY groomers out there that treat you and YOUR dog like this and they are like this to EVERYONE!
I wish we could give them more stars they deserve it.

We have a tough dog that doesn’t like strangers to touch him, but he was so good for the guy (I forgot to get his name)! There are some people that can do anything with any dog, and I guess he is one of them. We had stellar reviews on our pup and he had a great haircut! Sure it wasn’t PERFECT, but it was in the upper 90% range! Which is more than we’ve ever gotten any where else! Beside, he’s not a show dog, he’s a working dog.
Great price, great service, great location, great haircut for our tough customer! :-)

I’m saddened to say, I will not be back. I have had to bring my two little guys back a few times now because they were not cleaned properly. From wet Ears, unclipped paws, and unshaved coats. We will not be back. I always try to support local businesses, but the extra time to take them back to get finished, it’s not worth it. sorry :0(

I have 6 dogs & usually give them baths at home. (hard work)
I was walking old town & saw k-​9 cuts for the first time & decided to stop in and get some pricing! the girls were soo very nice and the prices were great I decided to make an appointnment, for just 2 of my dogs. I was a little scared to have them bathed by someone else.
so when I got there I said I didnt want to leave my furry children alone and she said it was totally fine and let me come back with them! she did an amazing job with my black lab getting all her shedding hair out! was so gentle with them! I will deffently be back!

Just used Alex for the first time today and the experience was wonderful. She was gentle and kind to my most precious babies. The shop is clean and everyone was friendly. Great place to pamper your pets!

Alex is awesome! She’s amazing with dogs, her shop is super cute and her prices are more than reasonable.
I am in K-​9 Cuts a lot (I have two dogs) and I’ve never seen a dog leave there without looking fabulous. If you’re looking for a groomer that will treat your furry family member with love and respect, then definitely give Alex a call. Be sure to call a couple days in advance though, locals know about her talents and keep her busy.