Compass Bank

new people, good poeple. Seems like a bank thats cares for the little guy. Its about time thanks MM Steve

Sometimes in our society we have a carnival, and as far as Compass Bank goes, there is this thief dressed up as a Bank which is really a sin. Bullet proof glass. Why is that necessary you horrible thief dressed as a Bank.

This bank reminds me of a gas station in a bad neighborhood and it’s not just the thick bullet proof glass that you have to talk through… because old town arvada is so dangerous. The employees just don’t care. With the exception of 1 teller I’ve delt with, they all give the impression you are inconveniencing them.
They constantly lose my wife’s Ira and call it something else, which is worrisome, we made an appt to talk about a mortgage and they guy never showed up, nor did they even have any record of anything scheduled, and greatest of all: I tried to close a secured card with the branch manager and she didn’t close it. It went 3 months before I went into a different branch and asked about it, I had a weird hunch, and the gentleman told me that it wasn’t and now I had fees. It’s been 6 months and I’m still trying to clear up my credit report. It took a few weeks to clear the charges and the branch manager wouldn’t talk to me when I asked for her.
Note: the westminster branch gentleman also agreed that arvada branch is horrible and I should continue to see him. He also told me other customers have told him the same.

The Arvada office is amazing. If you go there ask for Jessica… She is GREAT. And the whole staff is so helpful. Any time I have an issue they take care of it ASAP. Every time I go into the branch they are polite and make you feel like you are the only guest in the branch.
Thank you Compass for having every banking experience a smooth and calm one. And if I could I would give Jessica a Gold Star (and a raise to).
Again thank you…
From a really happy customer…

Wow, obviously Cindey must have bounced some checks or done some other stupid thing. I have banked with this bank for years. Have recommended it to several friends and recently talked my boss into moving the business accounts there. They are friendly in the extreme, always greeting me by name when I walk in, willing to help me with a problem (even though it’s usually my fault) Overall great customer service. As for the hours, they are pretty basic bank hours. Go ahead Cindey, go to TCF. They will eat you alive with fees

I hate this bank. I don’t want to give it any stars but it won’t let me do that. The customer service is horrible at the bank usually. More times then not they ignore you or take forever to get to you & aren’t that friendly. I recently closed my account also because of bad banking hours. It’s not a convenient bank to have at all. As well as not being able to deposit money into the ATM like I can with TCF at ANY time. I can’t stand that. The drive thru sucks as bad as going inside the bank. I could go on & on. I recieved a statement in the mail today & called to verify the acct was closed because by looking at the statement it seemed to still be an active account. So I called to talk to a CSR. She asked me some security questions that in truth I couldn’t answer but asked her if there was something else she could ask me instead of my TIN# because I didn’t have it anymore. I let that lapse along with my business. She was pretty rude & hung up on me. I called back. Well I’ve been in customer service/​help desk work since 96. I know the tricks some of us have pulled on customers (pay attention to this), the CSR answers & puts you on mute or hold. How can you tell? There is no music or the standard announcements. Then all of a sudden after holding on, the music started all over again. I was put back into the queue. Then again it was «answered» & I heard nothing yet again. Finally someone hung up on me. I am very pissed off at this bank. I’m going to call back on Monday & go as far as I can to complain. I am very glad to be rid of my account there.