Cellular Exchange

I’ve done business with Cellular Exchange for many years now. Never have I once had a problem with their services. Being that I have two daughters, I’ve had all types of phones repaired and purchased here. Nothing but the highest quality of customer service. Honestly, the phone prices I paid here were the best (trust me I shopped around). I’ve dropped my phone in water, my speaker broke on another phone etc. Phone repair was quicker than I expected and always correct. Honestly, Cellular Exchange is the only phone store I will go to for all of my cell phone needs. I highly recommend this business to all of my family and friends.

I bought a phone here and they told me the phone was $ 140. When I get there the guy with the glasses and tattoos charges me $ 160. I go back a few days later with my receipt bc my phone doesn’t hold a charge, doesn’t charge right and had dead pixels. The same guy says it doesn’t have dead pixels that I broke the screen, which is a lie bc I didn’t break the screen, it isn’t even cracked. He also hands me a charger after I already told him I used multiple chargers on the phone and says that’s why my phone won’t hold a charge or charge right. He refused to exchange my broken phone. I also asked him why he charged me $ 160 and they’re advertising on craigslist for $ 139 and he says that the priced on craigslist are only daily specials. It doesn’t say anywhere in the ad the price is for the day only. They still have the ads up and if its a daily special they should’ve put it in the ad. Do not waste your money going here. The phones are over priced and they don’t honor the 14 day warranty. You would be better off taking your chances on craigslist from a private buyer or someone on the street.

I have been here a few times and I’m not blown away. Their store is incredibly small .You would think they would offer a WIDE selection of phones and well. they don’t. I guess I’m especially lucky being a sprint customer, they have seriously 5 phones available. The ones they have are old. and they want so much money for them. They have a large selection of flashed phones. but whats the point? You can’t have all the functions you would by just getting a used phone. and by the way I bought this crap phone for 150 bucks and it sucks! Never gonna make that mistake again. You can do better on craigslist which is most likely where I will go if I just need an extra phone. I don’t recommend going here.

Don’t ever purchase from here. If you buy a phone and want to sell it back to them they don’t even give you half of what you paid them for it. If you purchase a phone they are shitty phones either broke don’t hold a charge or simply suck! I will never come back here again.

This place is a joke! My husband bought a $ 360 LG2 on friday. It hasnt worked all weekend they said we could return it up to 14 days after purchase. went today to return it and they wouldnt let us. Said it was exchange only. They wouldnt even help us the «manager» said no exceptions «we serve a million people we cant please everyone» he yelled at me argued with me and was very rude! Definitely deserves a BBB complaint!