Carpet Exchange

This place is terrible. Would not advise anyone to purchase carpet here. Their customer service is awful. They installed carpet in my entire house. The basement carpet has gaps in certain places and they have refused to fix it claiming a wall trim issue. Which is silly given that issue didn’t exist in the rest of the house. Andrea the manager is ineffective at working through customer service issues. Go someplace else if you can! Not worth the hassle given how much they will charge you.

I was pleased with my experience. I needed slab rubber pad because I have infloor radiant heat. Carpet Exchange was where I got the pad last time as well as the carpet. To help save money, both times they allowed me to buy pad based on the actual square footage and not the overage for carpet seams and cuts. It was 75 sqr yrds pad and 98 sqr yrds carpet both times.
I was a little nervous about the install because last time I had my guy do it and this time was through the store. However the team they sent out was excellent. There were three guys. One concentrated on the stairs and the other two the bedrooms and hall. They moved the furniture with no damage and were careful. They took things up and then scrapped the floor for staples. I vacuumed, not because they wouldn’t have cleaned up, but because I wanted to inspect the gypcrete under the old carpet. In the areas that they cleaned up because it was plywood (one of the stair landings and stairs) they did an excellent job.
The installed carpet looks great. Very nicely done details. All the installers got a tip as I was so pleased.
Forgot to mention the sales people. John Bess was the original sales guy but got transferred mid project. He was the one who looked up my old info, and got the new pad pricing. Margie Shore took over after the transfer and was a delight to deal with. Very nice, no pressure lady who answered my questions and helped me select samples to take home of several types of carpet and different colors.
If you shop at the downtown store you can’t go wrong with John Bess. If you shop at the Arvada store Margie Shore is an excellent person to deal with.

My wife and I bought a house and decided to change the carpet 1 week before the movers were scheduled to deliver our furniture. We talked to a few carpet companies and nobody could meet our deadline. We called the Carpet Exchange location in Arvada and we spoke with Stephanie. We told her our timeframe and she said she could meet our needs as long as we picked a carpet they had in stock.
We met with Stephanie late on a Friday and she stayed with us long after the store closed to ensure we could look at all the samples. We picked a carpet we liked, she came to the house the following Monday to do her estimate, and scheduled the installers for Wednesday.
The installers showed up on Wednesday right on time and were very friendly. The install was great! They removed and replaced all the old carpet, padding, and tack strip. After the installation, they vacuumed the whole area and left our house very clean. There was no damage to the walls, doors, or base trim.
We were very pleased with our experience with Carpet Exchange and love how nice our new carpet turned out. The service, price, and options were great!

Should be negative stars, horrible flooring experience, worst ever. Had a home that I am selling, tenants moved out, so I needed flooring fast. Was told they could install in 2 weeks which I thought was a long way out since I have worked with people who usually do it in one week. I had other things to do to the home first before putting in new floors, so I agreed to 2 weeks until install. No word from them, so I called. Get oh yeah, the vinyl is late, so it will be next week. Then, no word again, I call and they say there was an error in the vinyl, so another week. 6 weeks later they finally go to install, first installer breaks one of my toilets off and leaves in middle of floor. The other toilet upstairs was not reconnected properly and leaked all over. So, I am out an extra mortgage payment for the 6 week install and they only offered to take off the $ 45 toilet charge which I did not even know was added to my price, cost me over $ 100 to fix.
Plus, we wanted our personal home quoted for new flooring as well, a guy came and measured just for one part of the job, and then we never heard from them. So, I guess we dodged that bullet.

I came in looking for tile for my bathroom. I was greeted and shown many different types of tile that would work for my project. When I provided the measurements, I was told they need to have someone come out to measure it professionally. I decided to take some samples home before making a decision on which one to buy. When I made my decision and called to schedule a time for measurement, I was never contacted back. Three phone calls and one email later, I haven’t heard back from them about scheduling a measurement appointment. I am not sure what happened, but I will be taking my business to someone who returns calls or emails.

Not sure what happened here. John came out to measure on June 1^st and said he would have an estimate to us by Thursday June 4^th. It’s June 11^th and we haven’t heard a mouse fart from him. So obviously we won’t be using Carpet Exchange but I have a feeling even if they did get back with an estimate we would not go with them. My contractor can get it at wholesale price from her flooring provider. I am saving $ 1000 compared to another local flooring store.

Ugh… I have to admit, when I heard those four words every man hates to hear, «Let’s go carpet shopping,» I wanted stab myself with a chain saw.
In fact, I was so serious, I suggested, «Let’s go buy a chain saw on the way.»
No chance. But when we walked into Carpet Exchange, it was so much different than I anticipated. We were left alone when we first walked in.perfect.
It gave us time to asses the layout, (me an escape route) and my wife the colors, samples and styles. We were greeted by Andrea, a fresh, inviting and very knowledgable manager.
She listened, took us to a couple of suggested styles, explained what the current trends were, what to stay away from (if you have pets) and then left us to ponder, pick and peruse the store.
As it turns out, we left with a few samples of carpet, flooring and granite… and as of this writing… Andrea is knocking at the door to measure everything for an estimate.
And wouldn’t you know, I forgot all about that chainsaw.

Whatever you do, do NOT buy here unless you have a contractor come with you. The sum of our experience is this: We were sold a laminate flooring that apparently soaks up water like a sponge and quickly gets ruined if more than a few drops of water hit it.
We found this out TWO WEEKS after installing it, as we had a kitchen pipe blow up and flood part of the floor. NOW, we’re having the rest ripped out because of a plumbing accident.
Did the sales lady bother to mention this? NO!!! Would we have happily bought something more expensive that would be durable in areas where there *might* be a chance of getting wet? HECK YES!!!
Bottom line: The sales staff doesn’t give a rat’s patootie what they sell you, as long as they make the sale. You as the paying customer deserve to know what you’re buying, so either hire a contractor to guide you or do it yourself.

I have been to this store twice to buy remnants for small, non-​high-​use rooms I needed carpeted, and both times I left feeling like I got a pretty good deal. We skipped browsing the showroom and went straight to the rolls of remnants that are priced right on the front tag. This is a quick, painless way to shop and therefore I haven’t encountered poor service because I was mostly helping myself. Along with the first purchase we made, we also paid for installation and that was easy to schedule and happened quickly (within the week) with no snafus. It was not exorbitantly expensive, however you can save quite a bit of money if you install yourself or find someone on CL to do it for much cheaper, which we did with our second carpet purchase. I saw a sign in the store that said if I «liked» the store on FB that I would get a free carpet stain spray, which I did. Hey, everyone loves a freebie! I’d recommend shopping at this store if you already have a good idea of the type and style of carpet you’re looking for as well as the price range. You may just get lucky with the remnant section.

If you go to this store do not hold you breath for any kind of customer service. The salesman did not take care of anything and never returned my calls. For whatever reason the paperwork was wrong from the beginning, but no one has fixed it and problems seem to keep snowballing.
I had to call them to schedule the delivery of the flooring 2 weeks prior to installation, the people at the store seemed to think it was already delivered. The installer drove a store to pick it up for delivery, they told him it was already delivered, then they told him it was at another store. This actually happened two days in a row! Friday the office girl called me and took responsibility.
Monday the manager blamed the installer that they had hired! Saying he was a numbskull and he was going to call him and give him a piece of his mind. What kind of operation are they running at Carpet Exchange?
Can’t anyone take responsibility or give me a straight story? I just want my flooring installed at this point so I can say goodbye to Carpet Exchange.
If you go to this Aravada store you have been warned. I will never do business here again.