America’s Best Contacts & Eyeglasses

I love my glasses and the price was good. They made a mistake well placing the order, but they made it right and I got some extra glasses for my trouble.

The staff is very nice and they send you a reminder card when you need to get your eyes re-​examined. The price is great, I love that I can get two pairs of glasses for half the price of other stores, but I hated how they kept trying to pressure me into getting all the expensive upgrades (UV protection, etc.). I also wish they had a larger variety in the store for the basic package. Most were rimless glasses (think Harry Potter style). I’ll definitely go back when I need an update in my prescription but I won’t get examined until I find two pairs of glasses I like.

Was told 5 – 7 business days for four pairs of glasses. Seven days later and it’s been changed to 7 – 10 business days. Today is snowing yet my husband drove from Arvada to Boulder to work and I’ve been to grocery store and back. This is COLORADO, and this is a RETAIL store. WHY ARE YOU CLOSED ON A WEDNESDAY when all other retail stores are open? Seriously, this is Colorado. It’s SNOWS here. This establishment should be OPEN FOR BUSINESS as is everyone else.

Worst business that I have ever come across. I’m working on Arvada this week from out of state. I lost a lens and needed a replacement. I gave them my prescription and they Ridley told me they couldn’t help and to go elsewhere. I would strongly recommend you never go near this place. One state because they don’t allow negative 5

Came in with my boyfriend today (January 4^th) and we were browsing for glasses and we were completely ignored the entire time, several people came in after us and were greeted and received help and we didn’t get a hello. Very disappointed at the customer service

I love this place!!! I have been going here for over 2 years and the staff are always friendly and as long as you have an appointment the wait isn’t long at all! Dr. Speckman is awesome! I recommended this place to anyone looking for great friendly service and nice selection of glasses!

Incredibly disappointed in the lack of service. Went in yesterday afternoon to the 88^th and Wadsworth location with my daughter’s broken pair of glasses (that we bought at AB, but not this location) and was told rather quickly that there was «nothing they could do for us». All because I didn’t have a warranty and all Brandon offered was to set an appointment for an eye exam and new glasses. When I declined that, he told me to go to Pearle Vision to get them fixed! Wow, sending a long time customer to the competition seems crazy to me. I got excellent service there, btw, but that’s a different review…

I visited your location again today and was again disappointed. The office is not very clean and I was not acknowledge as soon as I walked in. I recevied several calls from this location letting me know that my oder was in and ready to be picked up. I called and again confirmed that it was indeed ready. When I went in today the persona that helped me toldme that my contacts where not it after I was called several times to be informed. She persistet to tell me that only my frames where in. I asked a second time to please look again. AGain she came back and told me that there were not it. I explained to her that I was called several times to be informed that they were in. A third time I asked here if she could please double check. She then goes and ask another person and sure enough my contacts where in. This is very frustrating when someone is in a hurry and then the sales person tryies to argue with you. I will not be visiting this location again.

Soft sultry voices.
Gentle touches, slowly adjusting the position of your head.
Patiently waiting for you to become more comfortable…
Off go the lights…
and you hear her voice, «I need you to tell me which is better…»
Yeah, eye exams are what you make of them.
And these are free!

Great location, good value for service. Front staff is mostly helpful, with the exception of some of younger staff who don’t think twice to complain about their jobs there, as I was placing an order for my contacts last week, 2 of the staff who were about a foot away from me were going on for 15 minutes about customers that come into the office! Extremely rude!

From the get go I had issues with this place. After my first eye exam and waiting 7 – 10 business days for my first pair of contacts and eyeglasses, the prescription was wrong. After having to go through another eye exam, I was given a new prescription and had to wait longer for my glasses. I realized something was wrong when my eyes turned really red, and my vision became worse. The doctors at Americas Best told me I had allergies or diabetes (which is a joke). I received 5 different prescriptions from this place over 4 months, and all of them were wrong. After all the frustration I went to Visionworks where they told me Americas best had damaged my corneas so much, I had to receive an expensive anti inflammatory steroid prescription to reverse the damage. All of this time dealing with Americas Best, and Visionworks helped me in one visit. Americas best… more like Americas worst. I would not recommend this place to ANYONE!

America’s Best is a really good value if you don’t have vision insurance. If you have insurance, it has advantages and disadvantages.
This place can get pretty busy. Silly me, I scheduled my first appointment at 4pm on a weekday, right in the middle of the just out of school and just off work crowd. But, this place does stay open until 7pm. And, since I was there until nearly 6pm (yup, two hours) I can tell you that the place clears out about that time. So, if you can snag a 6pm appointment, you will avoid the crowd.
The «field test» which is the usual poofs in your eyes and stare at the black dot and push the button for the squiggly lines tests, is an additional $ 15 here. This is SOP at every other optometrist I have gone to. And, my insurance covered it at every other optometrist, because it was included in the exam. Here, I had to pay for it separately, because they bill it separately.
The optometrist was great and I felt like he really understood what my vision issues were and how best to deal with them. The exam was a pleasant experience.
The deal you will see all over the walls on posters is that you get 2 pairs of glasses for $ 69 with a free eye exam. Well, of course, this has restrictions. You must choose 2 of the cheapest frames, which isn’t that bad because there are tons to choose from and some that are quite cute. But, since I have insurance and it covers the exam, that 2 pair deal was not as cost effective for me. I had a $ 100 allowance for frames, and was able to snag some super cute Calvin Kleins for just $ 30 more, out of pocket. I have to say the frame selection here is quite good. You can get some really high end Ray Bans if you want them. Or, there are plenty of decent glasses in the lower price ranges. I have been to optometrists that have only had one frame that was within my allowance. This place is not like that.
Overall, I’m a bit torn on whether I would return or not. I think it’s a great value if you don’t have insurance. But, not so much with insurance. But, then again, the great frame selection is a draw. So, we shall see…

Two more stars have been deducted from this place. After I got my contacts from Dr. Whiteman, I felt like something was definitely wrong. At first I thought it was just the brand, so after a lengthy process with 1800contacts and the doctors office, I was able to switch. So, new contacts arrive and BAM same problem. I just couldn’t see right. Because my insurance had already been used, I had to go drop $ 90 to get my eyes re-​examined at a different location in New York. Not only was the new power Dr. Whiteman gave me inaccurate, but he reversed the axis in each eye! No good! Avoid this guy!

The actual optometrist is good.
But his staff is largely sully teenagers — and the service is akin to what you receive at a fast food restaurant in a bad neighborhood
Just an example of the kind of customer service you will see there: I showed up at 650 one day (10 minutes before closing) and the doors were already locked. When I called to ask if I could just slip in and pick up my contacts (which I had already paid for), I was told that was impossible. When I pointed out that it was still during business hours — they hung up on me.
I won’t be back

I picked up my glasses today and felt that I owed this place an updated review.
In order to skip out of the store with my new glasses, I needed to have a final fitting to make sure they, well, fit. The lady that helped me with that was great! Even though they were crazy busy, she took the time to make sure everything was snug and comfortable. All of my questions were answered and I left feeling confident that I had a good product in hand.
When it comes down to it, my negative experiences from my last visit all centered around one employee. Other than that, everyone was friendly and helpful.