AAA Today

I did not use their services, but just followed their van 520 YBF almost hit a motorcycle weaving into the HOV lane on Santa fe, then drive under the speed limit before cutting back across traffic. Then noticed it was just one person, they used the lane illegally. Teach your team how to drive, they represent the company everywhere they go.

0 STARS. I’m not going to write out a big long story about how bad these guys suck… They are terrible all the way around. Got an estimate for a new boiler pump… minimum to repair $ 1470. THANKFULLY they couldn’t make it to the scheduled repair appointment because the job was «going to take all day» so i hired a local company to come fix it. They did the same job for $ 400 and it took 2 hours. This company is a JOKE! Rude rude rude rude receptionists.

Full disclosure. I had used AAA Today 3 to 5 times with good results. Joel was very helpful in the past. When they replaced an outside faucet, it leaked the following spring. My original receipt said 7 year warranty. Gordon came out and said it was not covered as it was a freeze break. Nothing on my warranty said that. He argued with me and said“It says it on the box”…finally he said he would fix it and never do business again. Well I had spent at least $ 5000 with this company. When I complained to the BBB, Mike the owner, said I used the F work with his tech many many times. He is a straight up liar. I was talking to Gordon on a recorder work line, sitting next to my boss. If I had used the f word, or any profanity, I would have been fired. So because of my last experience-​one star. Because Gordon does not show respect for the people who pay his salary. Neither does mike, the owner… who is also a liar. Too bad, they lost a good customer.

I too wish that I read the reviews. Terrible people that work here, especially Sabrina. Never in my life have I encountered such a rude and mean human being before meeting Sabrina. There is no reason to be spoken to as a customer like she spoke to me today. Cussing at a customer is inexcusable

Chris M was professional and efficient. He solved my water problem quickly. Very happy w his services. 1.5hrs of work to replace a small above ground basin with a plastic pipe.
Cost was surprisingly very high for the work. I know Chris cannot control that since he works off a playbook they give him. Turns out that for the 1.5 hrs of good work he put in, their hourly rate was about $ 334/​hr based on the $ 502 bill I received.
I decided to pay for the service since I needed the work done but I would have gone w someone else if the cost was presented up front. Oh and the show up fee was IN ADDITION to the cost of repair.
Again, Chris M did great work and I’m happy w the outcome BUT cost was too high but when you need the work done, you’re kind of stuck…
There was an online coupon on their website which wouldn’t print out or electronically send but they did honor the coupon of $ 36.
Last, AAA did call me for feedback later in the day. After hearing me out, the lady said that someone from management would be calling me.
I will update this review if and when they do contact me.
Oh and if you give them a credit card, it will cost you even more.

were doing an estimate then wanted to charge$ 49.00 me for inspection and add on cost to do a estimate, don’t use?