The Speech & Learning Coach

Review Update — Response to Owner
The extreme inexperience of the staff we had led to misperceptions of our child and what the issues were. Rather than assess the situation herself by meeting with us as we asked, the owner, Karyn, terminated our child’s program by email immediately after she learned of our concerns and that her staff person, whom she called the clinical director, wanted to «videotape» a session to prove that our child could do certain things since she said we did not know our own child! LOL.
The owner was only out of town for a few days so that had no bearing on any of this. She did not call us or attempt to resolve anything after she became aware of our problem meeting with her staff. There is no excuse for that. As far as her allegations above that we yelled at her staff, that simply never happened. We had one civil meeting with her staff person and no other opportunity to talk to anyone. In fact, in the termination email she sent us, she said that she deemed it necessary to end the program immediately, but added, «If at any time in the future you should determine that our programs and recommendations are compatible with your family’s needs, we would be happy to re-​evaluate the opportunity to offer support». So she cancelled the program we just invested thousands in without talking to us, but we can come back later if we want to (HUH??). Abruptly cancelling sessions is unprofessional because it is confusing for a child.
If you have a child with special educational needs, never be intimidated and look specifically for providers who want to work WITH you. Ask who you will speak with if a problem arises and make sure you meet them. Be wary of programs and people who want a lot of money up front.
Since then, we have had a very good long term experience with a small learning center in AG that is personal and multi-​sensory, where we have frequent contact with the skilled owner. We don’t get passed off to any one. They tailor their service to meet our child’s needs as often as is needed, they don’t frame it as a «modification to the program». Our child feels secure there and we feel supported as parents.

Our son was many years behind in reading and we were not getting anywhere with the methods we had tried. After 6 months, our son had jumped nearly 3 grade levels in reading. His ability to focus and just control himself in general also improved vastly. It has helped in school, sports, and just general life. Karyn Lutes’ Speech and Learning Coach has done wonders for our son and our family.
Yes, it is a big chunk of change and time, but to see your child’s brain unlocked and start to function like it should has been SOO worth it.