Central Coast Pet Emergency Clinic

Pet Emergency’s can be so frightening! The Crew here at CC Pet ER are kind, compassionate, realistic and offer top notch care. 1 year ago my 3 year old cat became blocked. We took all the necessary steps to help him. First trying to unblock his urinary tract with a catheter. When that didn’t work we opted for the surgery. Yes it is expensive but your pets are your kids and we’ll do anything for them! Dr. Terhaar was amazing with his surgery and had me keep in contact through email about my cats progress. The Dr. s, Nurses and Front Office knew us by name, treated us like family and gave us the best care. That’s why I continue to come back for any minor to major treatments for my animals. Love you all!

I brought my dog in last night (Christmas morning at 2 am) and was treated with kindness and compassion by the staff. Dr. Funk was caring and professional, obviously knowledgable. I am grateful for
the excellent assistance I received. Sitting here with my faithful friend, reassured that I know what to expect, good or bad, allows me to prepare to care for him through this rough time. Thanks again for being there.

My dog got very sick and we took her in and the staff was very unprofessional they made my dog sit for an hour befor she got checked out The five very unfriendly ladies I talked to where more worried about how I was going to pay my bill then if and when they where going to fix my dog I was so disturbed by the way they run this pet hospital and how they talked to me I will never take any of my beloved pets to this horrific facility they are truly the rudest bunch of people in this industry The owner needs to seriously evaluate who he has working in his ER This place truly is a nightmare;(:(

I’d give this place a zero If I could. My dog got hit by a car around 7:50pm. This was the only place open at that time. She had deep cuts on her back legs and her left hide foot was broken. We had to pay $ 82 just for them to see her, which was fine. They took some x-​Rays and then said we’d have to pay first for them to do anything. They wouldnt even tell me what was wrong with her, unless I paid up front. I spent over 2hours trying to talk them into working with me on some payment options. They then started asking me if I had any jewelry or anything of value or a pink note for my car. No one carries that on them… They said they needed that by the next morning, but I have classes in the morning so I couldn’t do that. I only needed 2weeks until my check came in. They refused. They said too many people don’t pay sorry we can’t help. The girl then gave me the option to put my dog down, like wtf. So unfortunately I had to take my dog since I couldn’t afford it, they made me sign a wavier stating that I refused service, making me look like an asshole. They then walked my dog out, my dog was still bleeding on the ground as they did that. Instead of using a cart like they used to get her in early. I had to carry her out she’s a medium sized dog only 40−50pounds but still really?!? What kind of vet refuses to help an injured animal, just because the owner can’t pay the whole thing up front. sorry but not everyone is rolling in dough. I only have two regrets, that it wasn’t pay day when she got hit, and dropping $ 142 just for them to give her painkillers. The only person that cared about my dog was the receptionist, she teared up a couple of times, everyone else could have cared less.

We had a horrific tragedy in our pet family a couple of weeks ago, late on a Sunday night.
This clinic took such good care of my dogs, and of my heart.
Brutus the Chihuahua is going to be okay.
His eyes was popped out of the socket, and he had puncture wounds and jaw/​skull injuries that required hand feeding of soft food and a lot of medications for swelling, pain, and infection.
Our big dog Riley, could not be saved, and that will haunt us for the rest of our lives.
But this clinic made sure we’d have the best possible outcome for both dogs.
They supported me through the hardest «choice» i have ever made.
Brutus is not only recovering, but appears to have some sight in his injured eye.
He has a long road ahead. We go for our second follow up tomorrow afternoon, but he is for sure out of the woods and will get to keep that eye.
If I lived closer, I would have been very happy to take him back for all of his follow up care at this clinic.
As for the costs?
Incredibly reasonable, for what I got in return.
I have a dear friend who is a Vet, and owns an ER/​ICU for animals.
She also does a lot of rescue work, and pro bono (free or sliding scale) work for the shelters and low income families.
But the burden of a pet’s health lies squarely on the shoulders of the owner.
If this clinic made an exception for all of the dogs that are «dying» they would become a free clinic, and be gone in nothing flat.
I need to know they will always be there for me when and if my pets need them.
If you can’t afford ER Treatment for your pet, please be proactive and research all of the options available to you through affordable insurance, and resources for low income pet owners. Start a fund. Be prepared, because it isn’t always smooth sailing and they deserve the best of care. We have to provide that for them, by getting them to the right place and having the money to pay for it. If we can’t it’s very sad, but certainly not their «fault».
I am just so grateful for them.
If I lived close by, I would take my animals to this vet, so that they would have their history and labs etc. should another emergency arise.
Having ²⁴⁄₇ care less than an hour away gives me peace of mind, and is worth every reasonable penny it costs.
I was beyond happy with my experience with this business, and even though it was a tragic event in our lives, it could and would have been so much worse, if not for their compassion and expertise.
Thank you to all of the doctors and techs, especially to the people who worked on Brutus’s eye, and to the very kind people who advised me on Riley, and helped me to do right by her. I loved her more than you will ever know, but you did seem to understand how very sad this was for us.
Both dogs are better off for having been in your care.
.

The staff here is great! They take great care of my senior French Bulldog every time I bring her in. The entire staff is friendly, kind and patient whether you have four legs or two. I highly recommend them!

We have had a rough few weeks, had to put our dog down on Memorial Day then three weeks later, our cat was attacked by a possum (and her 13 babies in tow). Of course, both were on a weekend/​Holiday so we had to take them to this emergency vet. The possum got the best of our cat and broke her jaw. She had surgery to repair the jaw but still wasn’t eating. A week went by and we took her back and decided to have a feeding tube put in. She is doing MUCH better and getting stronger by the day. We have had to take her back several times and made quite a few phone calls to the office. Each time, we are amazed at how fantastic we are treated by EACH AND EVERY employee. From the wonderful Doctors to the people who take your calls, a true class act and a wonderful office. We are so incredibly thankful!

I thought the receptionist was very nice and helpful. My baby had strained a muscle while playing and it was hurting her pretty bad so I took her in, the receptionist informed us that the price would be $ 85 for an emergency but it would be a long wait so if we wanted to make an appointment for $ 45 so we decided to wait. The nurses were very nice and tried everything to make my little pup feel comfortable. The vet came in, checked her whole little body and gave me pain medication for her, she even gave me a little more for any other accidents that might happen. The bill did go up to $ 120, so it’s a bit pricey but honestly I didn’t mind the price, just as long as my little peanut was ok.

To Dr. Aaronian, Tech May and the rest of the staff, I wanted to thank you for your prompt and caring triage and tending to our Collie who took a trial at dog flight and jumped from our window, resulting in impact wounds. I wanted to make sure you know that you are great and we appreciate you.
To prospective clients: Central Coast ER gave my family exactly what we needed in an emergency situation: expeditious and exact triage, diagnosis and care. I appreciated their kind treatment of we humans and our dog and I wanted to commend them on their candor and ability to assess and execute what was needed for his diagnosis and treatment. I will be returning to this staff’s care for my pets if we ever find ourselves in an emergent situation again.

I’d give this place a 0, if possible. My dog was bleeding profusely from a wound and it was in the middle of the night on a Friday. The only place available was this terrible pet clinic. I brought my dog in and was advised that I had to pay up front before they would do anything. I had about ½ of the amount that they demanded and asked if they would take a post dated check for Tuesday so that I could juggle some funds. Their response was NO! Full payment now or they would just give me back my dog who was bleeding to death. I had to call my son who lives out of state and he made a credit card transaction over the telephone for the difference. They then treated my dog.
When I went to my own Vet the following week, I told him about this clinic, what happened, and how they are much more interested in making money than the welfare of animals, he did say that he is aware of this clinic, apologized for them, told me that they are giving a bad name to the field of veterinary science, and also advised me that he has NEVER in his practice ever turned away an animal who is in peril, just over the issue of payment. Even he couldn’t believe that the Central Coast Pet Emergency clinic would not accept payment arrangements, even after 50% of the bill was paid up front and the dog was in peril.
Oh Well, Gang, you have been warned! If you value your pet’s well being and of course, your monetary budgets, STAY AWAY FROM THIS CLINIC!!!

I had to take my dog in at 11pm for breathing issues. They did everything that they could do to help my dog. Considering that it was a 24 hour pet hospital the cost was NOT outrageous at all! All the staff were so kind and helpful. They were very thorough with all information that they gave me. I felt like I could trust them with the next steps for my sweet dog. He has fluid in and around his lungs, a heart murmur and enlarged heart (which we were not aware of until seeing this dr). I would HIGHLY recommend this clinic to anyone. They were also very sensitive as I pretty much lost it while leaving my dog over night. I had 2 doctors (one in the middle of the night and one when I picked him up) and both were excellent!

During a recent family vacation to the Pismo area, our family pet, a 13 year old yellow lab became very ill. He quickly worsened to such a bad state that as we took him to the Central Coast Pet Hospital, I feared that they may advise us that it was time to consider putting him down. He showed stroke like symptoms and couldn’t stand or walk. Our initial consultation with Dr. Kathy Jermaine couldn’t have gone any differently. There was absolutely no talk of putting our beloved pet down, but rather an attitude of hope and «I think we can help him» outlook. Our dog Kobe was diagnosed with Vestibular Disease, causing serious dis-​orientation. More than a month later, he is still recovering but is making great progress. Over Thanksgiving, I wasn’t sure we would have him for another Christmas, but with the care and help of Dr. Jermaine and the staff at CCPH, we have our happy go-​lucky retriever and all is well. My sincere Thanks and highest recommendation to you and your facility!

We brought our puppy in last night with symptoms of parvo the were very nice brought us right in to a room of his own so not to contaminate the other dogs they were in and out if the room but never washed there hands strange, so after they examined our puppy we spoke with a tech that’s what they call them these days they told is the doctor would speak with us he defiantly has parvo and would have to stay for at least 48 hrs after the doctor left a second (tech) came in with the estimate of 1600 to 3300 to keep him there and we would have to leave at least half of the high side deposit keep in mind it’s at least 6 pm by now so I said I could not get that kind of money tonight but I would come in on Friday morn to pay it after meeting again with another who was the rudest person we’ve ever dealt with the suggest we leave some collateral like the title to our car, WHAT kind if legit vet take a pink slip, ??? So after trying to deal with them for another hour they would not help us, I cannot express how all they care about is money money money. Shame on them I can only hope they pack up and leave town after reading other reviews on Unilocal we’re not alone, by the way I never mentioned about 3 years ago we brought our bulldog in for lacerations on her back from a horse they said she should spend the night and get ditched up but other than that she was fine still gonna cost aprox 1500 $ so half down got a phone call about 3 am telling us she past during surgery, obviously to much meds during surgery it was a bulldog and the should have known you over do it on a bulldog, needless to say I still had to come in and pay the balance but they did send us a card, can you say bullshit !!!

My friend and I brought her kitten in here when we noticed she had swollen ankles. She was part of a litter of 5, 6 weeks old, which she’d brought from her home up north to adopt out and she’d assumed the specific kitten in question was simply much more docile and quiet then the others. But she called me when she noticed the swollen ankles and I suggested we take the kitten in to the ER right away (at night, of course), concerned that her ‘docile’ nature was actually severe lethargy. Turns out I was right. Dr. Parra examined her and she had a high fever, the result of a severe joint infection in her ankles. She was prescribed some strong antibiotics, and within a few days, she was a whole new kitten, playing and romping around with her siblings like a normal kitten.
I ended up adopting on the of the kittens (my little love-​bug!) and have been taking her here for her shots and her spay (beautifully done by Dr. Aaronian). Very impressed and will be returning.
I’ve also brought my roommate’s barncat here (again, at night… well past midnight) when she seemed really lethargic and was hiding a lot. Dr. Parra found an abscess in her mouth, which gave HER a high fever as well. Dr. Parra drained the abscess and gave Mojo some antibiotic and pain meds; she’s also doing great.

Last week we had to make the hardest decision we have had to make to date. After nearly 17 years of companionship we had to say goodbye to our loving dog Heidi. The staff was amazing, it was as close to being at home as it could be. They allowed us to take our time and were very empathetic to our feelings and needs. We are so glad we chose Central Coast Pet Emergency!

3 stars for the doctor. He seemed personable and competant enough. Minus 2 stars for the front desk and billing. The front desk, including the manager Melissa, were «nice» in that fake, smirky kind of way. I received price quotes that included treatment for my dog and although no treatment was given by recommendation of the doctor, I was charged the maximum possible. They took extra unnecessary xrays, without my consent, just to charge as much as they could. DO NOT TAKE YOUR PET HERE.

My husband accidentally hit our kitty with his car and our vet recommended we go to CC Pet ER. From the minute we walked in the door, we were treated kindly and very professionally. Great, GREAT staff that were really on the ball. Prices were reasonable and even tho we had to leave our baby there overnight, we felt she was in the best place and we were able to go home and sleep owing she was well cares for! Will definitely be back if we ever (knock on wood!) need a Pet ER again!

brought my dog here he was having massive seizures… i expected the worse but then i get a call saying he was doing better gave me tremendous hope! next day different vet tells me he’s doing worse and prepare for the worse. next day i get a call saying he’s doing better! and i can take him home later that night with a feeding tube which i just wanted my son back. i get there and they tell me i cannot take him he has been throwing up. they shaved his head… he was suffering and had to make the hardest decision in my life and put him to sleep. no one knew what was wrong with him and needed x-​rays to find out which was $ 1000. estimated guess.
here’s the worst part it was a minimum down payment of $ 500 in cash or they dn’t help my dog… had to open a credit card with them and told me no interest rate for 18 months, bill was $ 1,600 and i am being charged $ 40 a month in interest rate… called the credit card company they said it’s not their fault it’s the people who gave me the wrong plan so i called them back and said they will call me back later if not until monday. (it’s friday and monday i will be charged another $ 40 for interest…)

As I write this, my beloved pet rat is slowly dying and suffering of pain. I’m homeless and broke, I can barely afford to feed myself each day. I asked the receptionist how much it would cost to humanely euthanize my pet, and I was told a price ranging from the $ 70’s and up. She even admitted that the vet nickels and dimes the clients. Just to see the vet would cost a minimum of $ 35, plus this and plus that, and I was told that this was a generous offer.
This place doesn’t know the meaning of the word generous. $ 70 just to put down my pet rat weighing no more than 400 grams is ridiculous. I’ve seen vets charge under $ 10. What’s more, I told the receptionist I couldn’t afford it, and they stood their ground. Won’t even help out a homeless man and his small suffering friend… I suppose compassion costs extra.

I went to Cal Poly but currently live in San Jose, and was down visiting friends with my puppy when I found myself in need of an ER vet twice in one day.
The first time I came in around 10am on a Saturday morning. We were the only patients there and were seen right away. I was given plenty of information and options regarding care for my dog, and felt their $ 82 visit fee very reasonable. The office was clean, pleasant, and comfortable. The staff was warm, welcoming, and very helpful. They were able to take the x-​rays and blood work requested right at the office, and gave me copies of everything to take home to my vet in San Jose.
The second time I came in it was around 6pm later that day and my dog had been bit by another dog, and he was bleeding from his neck. There were a few other patients there but we were seen to a room quickly. I did feel that we waited quite awhile in the room (maybe 20 min) but time has a way of feeling like it’s dragging when your loved ones are in pain. I checked back with the front desk and informed there was another surgery going on but someone would be with me shortly. The staff then came in, explained the injury, and explained the procedures necessary. They then scooped him up and took him off for surgery. They called me when he was ready to be picked up and supplied me with medications and paperwork to follow up with my vet.
The staff here are not only loving to their animal patients but to the pet parents, too. Both times I was checked in on, constantly given updates, and informed upfront and clearly about any costs. I would highly recommend CC Pet ER!