Firestone Complete Auto Care

I have given this place chance after chance over the past 3 years. Last weekend was the final straw. For the second time, I went in for a scheduled appointment only to be told I don’t have one in the system. This was the only free time I had available to do this and I had to wait for my car because it is the only car I have and I don’t have anyone close I can call for a ride. I was told they could get the car done but there were 30 cars ahead of me. Well I was told I had a 10am appt, I expect it to be honored! It is not my fault the person couldn’t be bothered to put it in the system! Well, it took 6 hours just to look for a simple oil leak. I lost an entire day over this. While the person there apologized profusely, it is quite clear that no one else there cared in the least that they caused me all this trouble on their error! I spoke to a regional manager who was very helpful and validated my frustrations which I appreciate but what he told me about what the manager said about me sealed the deal that I won’t be back. «knows the customer very well, always in a hurry…» I’m sorry, I only have one car. I work all day and when I have an appointment, I expect it to be honored. My money will be going to someone trustworthy from this point forward.

Firestone, what happened? You guys completely dropped the ball on getting me good service. Pretty much, you offered me no service at all when I was in a tight bind.
Ok, I should have made an appointment, but many companies offer Air Conditioning services very quickly in a short amount of time.
C’mon, Firestone, its almost summer and the summer heat is creeping upon us. You couldn’t have done better with your A/​C crew? The guy stated that the A/​C crew all were leaving at 5PM, and I arrived 15 minutes before 5PM.
I left and went to Jiffy Lube down the street who got me in and I was quoted 20 minutes. It took them around 10 minutes with an added tire rotation.
No excuses Firestone, you guys are starting to lose me as a customer. The only decent firestone location would be on Scott Airforce base, and that is very sad that I have to drive 40 miles to get any good service from you.