Yellow Cab of Arlington

Worst experience ever. Called night before for cab from pentagon row to Reagan airport. Pickup was for 545. Can did not arrive til 615. Almost missed plane. Will NEVER USE ANY CAB COMPANY IN ARLINGTON AGAIN!!!
Go UBER!!!

I write this review while sitting at my hotel waiting for a taxi to even be dispatched to my hotel. I called last night to make a reservation for 3:45 in the morning to go to the airport. The woman even recited back to me my reservation and it was set for that time. It is now 4 am and there is no taxi here and they have no record of my call. I have record in my call log of the interaction. It’s extremely frustrating to be here without a way of getting to the airport.

We finally received a discount which is great however when the customer is basically called a liar… That is a big customer service mistake — the driver I was told has been driving taxis for many years and was also told that he has also taken other customers to the same general location he took me so again I say why oh why did he have a problem getting me there? You would think a taxi driver would know as many streets as possible to get the customers to their destination unless this was a total scam or not enough customers have complained about the same guy he has been getting away with it but maybe those customer stopped using yellow cab who knows. I know I will never use the services again… again the company deserves less than 1 star

I work in Arlington but live in another city and use these guys all the time. They are very reliable, and show up promptly when called… on one or two occasions they have been a few minutes late, but they have never made me late. I have also scheduled cabs with the, at all sorts of crazy hours, they always seem to have someone available.

They used to be our number one cab company to call for early morning rides to the airport. Had I reviewed them before, they would have received a 4 star review. After the 1-​star service last Thursday, however, they get an «average» of the two scores and now have a 2 from me.
We called them on Wednesday evening at 9pm to schedule a 4:30am car to the airport for our 6am flight. Come 4:30am Thursday morning, we’re outside waiting for our cab with our bags.
Now, let it be known they have generally been on time and they usually call 5 minutes before they’re coming. It hasn’t been a problem before which is why we knew when they weren’t there at 4:30, and hadn’t called, that they were running late.
Husband called at 4:35AM, and we were told that no one had picked up the order and they couldn’t get a hold of any cabs. They told us to call back in 10 – 15 minutes. We waited for 5 minutes and called back (4:40AM) — they said no one had picked up our order and to call back in another 10 – 15 minutes. Husband made it quite clear we were expecting a cab to get to our flight at 6am and we were now going to be late. We called back again at 4:45AM and still no help, so we had to drive.
We got in the car, drove to the airport, and parked in economy at $ 12 a day. We JUST made the bus, just got into the airport, and boarded just in time.
We paid $ 60 for the parking, when our rides from them would have normally totaled about $ 45 total. I have half a mind to send them my receipt and ask for a check…

Realized at 6:15 pm on Saturday that I’d left a bag in the back of Yellow Cab #41, so I immediately called the dispatcher to call the cab. The dispatcher informed me that the cab driver was in the middle of another fare, but that I would receive a call back. At 7:00 pm, I called the company again, was told that the cabbie was now off duty, and I would need to speak with lost and found. I was treated VERY poorly by lost and found (they told me they could do nothing unless the cab driver turned the bag in). I hope this cab driver is enjoying my wine, cheese and cupcake. Won’t be using Yellow Cab (or their affiliate, Red Top Cab) anytime in the near future.

I called Yellow Cab of Arlington on a Friday night, having barely missed a bus that comes every hour and hoping to get from the Pentagon to Alexandria. They told me there was a high volume and the wait might be half an hour or more, so I said ok, hoping for the best. After I’d waited for over half an hour, a Red Top cab showed up to pick up some other passengers and the driver offered to call his colleague and promised he would arrive in 5 minutes. The Red Top cab really did arrive in about 5 minutes and as I was talking to the driver, the Yellow Cab of Arlington showed up (after my 45 minute wait). At that point, the bus was only a few minutes away, so I decided to wait. What I learned is that I should have called Red Top in the first place and to never call the Yellow Cab of Arlington.

We called this company for a cab last December for a friend of mine to leave from my place. They took 20 mins to finally call her to tell her it was outside after quoting her 10 mins, but hey it was a Saturday night, it happens. I walked her out to our lobby of the building and there was no cab there. We waited for another few minutes and I had her call back to see if they were at the right address. The operator was extremely rude to her and insisted that the cab was waiting outside. I had her keep the operator on the phone while I checked the front and back entrances, because every so often they go to the back. Still no cab. After about 10 minutes of my friend going back and forth with the operator, she finally admitted that the cab wasn’t sure where it was at and wanted to know if we had a church nearby? Really? How hard is it to put the address into the GPS, or at least don’t lie about being outside the building. I can’t even begin to express how rude this operator was to my friend. I will always use Red Top in the future.

AMAZING Service. I was expecting a «Yellow Cab» I was picked up in a Black Lincoln with SUPERB service. In addition, they arrived EARLY for my 7 AM pick up time!
I will use again…
If you are lucking enough to have Teresa, tip her well!

Long hold times, rude operators, and an on-​line reservation system that only works with Internet Explorer (what is this 1999?). Just gave up and found a higher rated taxi service that had a modern online reservation site.

This review is solely based on the experience I had during the blizzard of 2010. I was heading from Ballston to Columbia Pike, about 2 miles, when I hailed a cab for a ride — it was a Yellow Cab. The roads only had about 2 inches of snow and that ride is a straight shot down Glebe Rd. The driver turned to me after thinking for a minute and said $ 25.
When I turned the ride down the driver spun his tires furiously, kicking snow/​slush up at me and sped off before I could get his number.
I’m all for someone getting a profit and I was likely to tip the guy a fair amount but to outwardly charge $ 25 as a flat fee when it’s metered service is both ridiculous and illegal.

They suck.
I called for a cab. They told me 10 – 15 minutes. 45 minutes later, with no cab here, I called again. They told me that they hadn’t been able to assign me a cab yet and that they had no idea when they’d be able to. I called back after another 15 minutes, and they told me they still didn’t know when they’d get me a cab, or even if they would at all.
I pointed out that they’d originally told me 10 – 15 minutes and I’d turned down a ride as a result, and now I was horribly late and possibly stranded. They could not have been less concerned.
I do not like these people one bit.

I dont know all the details about this company, but the last two times i needed to call a cab for a ride to the airport, I was overwhelmed with delight! I found them from a search on
.
When you call to schedule a pickup, the most delightful woman answers the phone and speaks very clearly asking how she can help. Once you give her your details, she will repeat them back to confirm, ask if you’d like them to call when the cab is on the way and if you need to schedule a return pickup. The operators are so nice and accommodating.
Although the drivers arent A+ material, both of the cars I got were «green» hybrid cabs, brand new and very clean. It was under $ 20 for my ride from Shirlington to National, which is a deal for me considering the bus/​metro combination takes 4 times as long to get from home to the airport.