Walgreens

The main entrance has recently been remodeled.
«…Police said the driver, an 87-​year-​old Arlington man, may have mistaken Walgreens’ front entrance for a drive-​through window…»

Rude, under staffed and not helpful at all. I went in looking for two beauty items. I had to find an employee that was less than eager to help me. I found 1 item, and wanted to know if they had more. He scanned it and said there were 29 of them, and proceeded to tell me «if you can’t find it, then I do know»
I also knew a like of polishes were discounted, but not marked. I asked him to scan it with his price gun. He didn’t, and then grabbed another associate. She did not even say hello, she said «what is it»
She also did not scan the item, and just told me tough luck. Glad to see that they have given up on customer service, and I’ve given up on Walgreens. Hello CVS

I had a cashier treat me like a 5 year old when I asked about cash back. Horrible customer service. I’d much rather go to CVS in town any day.

Unfortunately, overall service and personnel attitude is mediocre. The people at the photo area aren’t knowledgeable or resourceful and in general rarely do people smile. Everyone acts very mechanical in just doing their work. They will still have my business because it is so close to home. I just wish their were more welcoming, knowledgeable and positive people there.

This update comes after a visit I made out of necessity, over a year after my last visit and review. After a minor surgery I asked for a ride to this store to fill my prescription since I didn’t want to put my friend out too much.
Surprise of surprises, this store is transformed since my last visit! None of the staff I got to know and put up with previously appears to still be there. I was offered assistance on the sales floor (a first), and the pharmacy techs were both helpful and friendly. The store still isn’t spotless, but it’s not so bad. Oh, did I mention the helpful staff?
The only reason this review isn’t a four-​star review is that if you don’t have their rewards card, they still won’t honor sales prices (like the CVS down the road still will). However, because the people were so great this time, I got the card.
No longer will I avoid this store. It still pales in terms of selection compared to the bigger CVS down the road, but now that the staff isn’t hateful I’m happy to have it nearby again!

I guess there’s no such thing as a negative star …
Although it is a couple of blocks from my house, I have not used this pharmacy in ages, because prior to my current experience (for which, see below) my most recent memory of the place was of standing at the pharmacy window only to have a rotund, sweating, pale young man say «just a minute» and proceed to tie his shoe V-​E-​R-​Y S-​L-​O-​W-​L-​Y … after which he served up some of the most sullen customer care I have ever experienced.
THIS time around, my best friend dropped off a number of prescriptions for me – I’d recently had a heart attack. One of the prescriptions did not have an entry for # of pills on it, so Walgreen’s couldn’t fill it – they needed to call the doctor. OK, no biggie, I’d already had that med at the hospital earlier.
The next day (today), I called to see whether they had the pills ready. The cheerleader who took my call told me that no, they hadn’t heard from the doctor yet.
«Well … I just had a heart attack. Could you folks spot me a couple of these pills until I can get the doctor to call you?»
«Sir, we can’t do that.»
And that’s when it happened. I NEVER pull this kind of thing. But then I’d never had a heart attack before!
«WHAT IF I DIE?!»
«Sir, we can’t do that.»
Apparently, I had a robot cheerleader on the phone.
Now, listen. I’m not an unreasonable guy. Really. There probably is a GOOD reason why they «can’t do that.» But you know what? If you are on the phone with someone who has had a near-​death experience and you are telling them that you can’t give them two pills to hold them over until the doctor calls, GIVE THEM A GOOD REASON WHY.
But what do I know?

Did not honor marked sale prices. I went there to pick up several items that are not available in regular supermarkets. I was glad some of the items were marked 20%off. However at the register they would not honor the sale price unless I applied for their rewards card. No thanks. Will shop elsewhere whenever possible. This is a common complaint for Walgreen’s and this store. They are losing business to CVS.

There are 2 Walgreens in my town of Arlington. I prefer to go to the other one because the store is larger & the parking is much better. I am not crazy about the pharmacists in either store. Not that I’ve dealt with every one of them. However, the ones I had questions for either over the phone or in person have not been too friendly or helpful.
Last weekend I had to have some photos developed from the Kiosk. I was pleasantly surprised that the photos came out very well. Plus, they also offered «matte» finish which I much prefer over a glossy finish.
Also, as far as the cosmetics dept, the employees who work @ this Walgrees seem a bit anxious. I am not sure about other depts. However, this cosmetics dept charges up to .30 cents more than the other Walgreens in the same town! I’ve noticed Walgreens prices can be up to $ 2 to $ 3 higher than the suggested retail prices. For convenience I either shop @ one of these Walgreens or CVS in my town.

I have to admit, I’ve never had a good experience at a Walgreens, why do i keep hoping that will change?
I went in to this Walgreen’s Location to pick up a couple of items. One can of dog food, one can of cat food, a three pack of gum. I shopped a bit to make sure i got a sale item. Waited in line behind 2 people, one cashier (this is very common in any Walgreens I’ve visited in the past) Finally got up to the register, items are totaled. What? Where’s the sale price? OH, Cashier says, oh, yeah, do you have your Walgreen’s card? Me. no i don’t, can i use the store card? Cashier, no you can’t. A minute of silence, me, um, okay then, see, you lata!
Unless I’m desperate I will Never again step foot in a Walgreens.
I can walk to a Walgreen’s in 2 minutes, but will go out of my way to give CVS my biz, even if it took ½ hr more.

I have disagree with most of the reviews of this Walgreens. Not only do they always try and open another register, any question I’ve ever asked gets tracked down and the product found. They’ve even found water in the bank for our fishtank that was not even out on sale. The pharmacy staff is solid — but could use some manner training when it comes to people who are a bit hard of hearing, but that being said — they never humiliate as I’ve seen at other pharmacies.

Drug store? Or extended wing of the Sunrise Senior Living center next door? You decide (but the answer is clear cut).
A daily masterclass in the fine art of doddering and vacant stares. You’re right — I DON’T have anything better to be doing, or anywhere to be, not at 9:30 AM, with this giant gash in my hand in need of liquid bandage; and the last 62 bus for an hour whizzing by outside; and a line back down aisle 4 — so why don’t you continue to stare off wistfully in a haze of senility, pining for your grandchildren who are never going to come visit you, and puzzling over just what you did with your dentures this morning (hint: check the bowl of slowly ossifying oatmeal on your bedside table).
Wretched, musty, disorganized and just sad, just like the majority of its staff, and the majority of its clientele. Put it out to pasture, move everyone and everything a smidge down the left on Mass Ave, and let’s open something shiny and new and CVS-​y in its placed, fully stocked with surly teenage girl cashiers, who will provide similarly terrible customer service, but with a much more agreeable level of churlish liveliness.
(yes, I realize I’m going to hell for this review. No, I don’t care.)