Vitro Window & Glass Repair

These guys came, were all business and got the job done fast and clean!

Worst possible glass company. Save yourself time, money and hassle by not calling this company. The owner has had to return 3 times to fix a poorly installed sliding glass door. My tenant cut herself on the frame that fell off because it was not properly installed. The door is still not working properly and now the owner avoids appointments (having not shown up to the last one) with excuses. I always use small businesses to do work on my condo, which is why I called Vitro. It was a huge mistake, and I want to save others the headache.

I also had a terrible experience with this company. In the summer of 2010 I hired them to replace three pieces of glass in my slider. They ordered the wrong size glass, and instead of replacing it with pieces of glass that actually fit, they installed the too small glass and put my slider back together in a way that it wouldn’t close all the way! I called them to come back and fix it (not knowing why my slider wasn’t closing properly), and instead of copping to the truth and reordering properly sized pieces of glass, they tried to talk me into replacing the one remaining piece of glass in the slider that wasn’t all fogged up. I finally gave up and called in another company who said the least expensive way to fix the problem was to replace the remaining piece of glass that wasn’t fogged up. So, I paid to have that done. Then a month ago, the slider stopped closing all the way again. One of the sections had come loose and and there was a quarter inch gap through which air passed. I called in a THIRD glass company and now I believe the problem has finally been resolved. In the end this glass replacement project took two years and three companies to get it done right and cost me more than twice what it would have had the first company (VITRO) had had any idea what they were doing.
Avoid this company like the plague!!! They are dishonest rank amateurs.

What a HORRIBLE experience! Met with this contractor to explain the repair I needed. He told me all the work would be done outside the house and told me what he would do to repair my two windows that shifted in the sashes — including touching up the paint. When the day arrived I left them to do work. When I heard commotion inside, I discovered them on the inside of the house sloppily applying a thick bead of white caulk all around the windows of my custom home. This was their solution when I guess they realized they couldn’t do the job right. When I asked about the touch up paint — since I now had bright white caulk on the outside of my grey house — he said «I don’t paint». I was so mortified I had my husband get them out of the house. Now we have to repair the repair. Do not use this company.