Vandergriff Acura

I purchased a brand new car battery from Vandergriff Acura in February. Now all of a sudden my battery keeps going dead!!! I took my car back to Vandergriff an they told me the most obscured reason which was the built in Bluetooth feature that came with the car was all of a sudden draining the battery. Unbelievable! I was then charged almost $ 300 for them to «Remove» a feature that came with my Acura TL. Now sure enough…1 week later my car won’t start again. Now as I’m typing this review I have been on hold with the service department because not one wants to put a manager on the phone. I’ve spoken with 6 (not an exaggerated number) service people and have had to explain this issue over and over. Now a GM has gotten on the phone telling me that their diagnostics are not always accurate and that it could be anything. This is a joke. Yet they charge damn near $ 150 for their diagnostics test.

An awesome car buying experience-​my best ever. If you’re in the market for a new car, check out Vandergriff Acura and ask for Wallace. He’s a great guy.

The worst dealership I’ve ever tried to work with. I’m so sorry I bought my car with them. Full of empty promises and very poor customer service after you’ve bought the vehicle. No one in the service department bothered to tell me my car was on the recall list then when I went back to try to get a resolution there were not helpful at all.

This review is for their service department only!
I dropped my 7-​month old car there to have them figure out this sound the car was making when accelerating and braking. They also gave me a loaner car in exchange. I dropped it off with a manager on a Saturday who stated they will give me a call on Monday. By Monday, they hadn’t given me a call yet. By Tuesday, they still hadn’t given us a call yet so I had my husband call them. They told him the noise was an unusual noise that they had never heard before and that they were getting with an Acura engineer to help diagnose the issue.
By Saturday, I still hadn’t heard anything and so I called at 10am and spoke to the advisor who said he needed to follow up with the technician working on my car and that he would call me back. He even asked for my cell phone number to call me back at. By Saturday evening, no call. So Monday, I called Acura at 11am, left a voice mail for my advisor. Didn’t hear from him all day until 4:45pm that evening. I missed his call because I was driving. On the voice mail, he told us the same exact information that we were told 6 days prior, so basically that meant no real update. I called him back, to which I got his voice mail again. Go figure. He called me back that evening and I expressed that I was frustrated because we did not get follow ups or updates and there was no return call on the Saturday that I called to which he responded saying that he did call me back at the number that was listed on the account (my husband’s). Well, what about the phone number he asked me for when I called him Saturday morning? I even checked with my husband who was next to me saying that they did not call.
Our advisor stated he would talk to his manager the next day and see what they could do. So the next day (Tuesday), they conveniently figured out what was wrong with the car and called me around 2:30pm to let me know. I stated I will be there at 5pm to pick up the car. I show up at 5pm, and there were no advisors in sight. I spoke to the young lady working at the service counter who asked another employee to pull up my car. I also wanted to get an understanding of what caused the noises and how they fixed it. I had to wait 15 minutes for them to find an advisor or technician to figure out the details. They finally found the actual technician who worked on the car. He explained that the noises were a factory issue and that he fixed it and it «won’t» happen again. Okay, cool. My car is fixed after a week and a half. I drive home, no more sounds. Perfect!
The next morning, I leave to go to work. The sounds are back and I could hear it over my radio. I’m frustrated at this point. I had my husband call Vandergriff again, and they tell us they cannot get us in for another 7 days. We tried reaching out to the manager multiple times that day, because by then, we were so frustrated with the lack of communication and the issue not being resolved after a week and a half. We called and the manager was not at his desk and his voice mail was full. This went on a few times, so finally, I asked my husband to call Goodson Acura. They were able to get us in same day and they had PLENTY of people working at 5:30pm when we arrived. We did not have to wait at all. They have also been providing updates to me on a daily/​every other day basis which I totally appreciate.
I went to Vandergriff’s service department because that was where I purchased my car. Even when I was on the process of buying my car, I had expressed concerns with the service department. Our salesman told us that they were under new management and that it’s better now. I should’ve taken my business elsewhere. I am not writing this review based on this one event. I have been taking my cars to Vandergriff Acura to get serviced since 2011 when I moved here. This is not the first time I’ve had bad service. Each time I went there for an oil change, they would quote me 1 – 2 hours. It would end up being 3 – 4 hours. One time, I dropped my car off to have it washed, detailed, inspection, oil change and all that. They told me about 3 – 4 hours. I came back and decided to wait about 3 hours in. I sat there for another 1.5 hours only to find out at the end they serviced the WRONG CAR the whole time. They ended up giving me a loaner for the weekend so they could work on it. I still went to Vandergriff after that because they are about 10 minutes from my house.
After this, I will not be going back to Vandergriff for service or sales. I tried to stay loyal but I cannot. Not worth it for the convenience. I will drive the extra distance for Goodson.

Terrible sales experience from start to finish. I had my car picked out already, negotiated the price over the phone, and made an appointment for 9 AM the next morning because I didn’t want to sit in the dealership all day. When I get to the dealership in morning, I take the car for a short drive then we go back to do the paperwork. Low and behold, the salesperson tried to sell me the car for a much higher price than negotiated. I explained to him that I spoke to the sales manager already. Long story short, after all the pre work I had already done the day before, I still had deal with BS of sleazy car salesmen. The sales manager was dishonest and didn’t honor his word. This is why car sales people have such a bad reputation.

I have three fairly new cars and deal with three different dealerships, Acura, Porsche, and Toyota. Without exception, Vandergriff service is superior to the others. Not that the others are bad, but the Acura dealership service is superior. They go the extra mile to make you comfortable and will bend over backwards to help. They do a full wash on the MDX every time I take it in. Free refreshments and great staff. They should stand as an example for what a dealership and service department should be.
Thanks guys for going the extra mile!

Drove to the dealership and found everyone to be extremely professional and genuinely wanting to help. After some initial hiccups, I got the Acura MDX that I wanted with the deal that I wanted I am very glad I leased from these folks. Wallace and Wes were outstanding and truly owned this experience. Wallace took the time to explain to me all the features of the vehicle and even followed up to check that everything was fine with the car. I am sure I will be back when it is time to renew.

Purchased today Acura TLX at Vandergriff Acura. I live in McKinney and that 50 miles away from dealership. Called Stan Bennett and he quickly confirmed that dealership will honor competitor price. The whole process was so easy and convenient. Car was shining and looked beautiful. All their personal was friendly and helpful. Stan did a great job explaining all features of the car. Will definitely recommend Vandergriff Acura and will be back to see Stan another time to purchase a car for my wife. She really liked that white RDX in the showroom.

I bought a RDX here and it was about what I expected. With that said, DO YOUR HOMEWORK before going to any dealership. The only thing I will deduct them on is their paperwork. The dealership never did provide me with a fully executed and signed copy of my sales contract. But this was more my fault for letting them get away with it. It could have really bit me had things soured, but in this case there were no problems. I asked for and received a copy of the executed contract from Honda Financial Services about a month afterwards. My lesson learned is to never sign a contract until the dealer has already signed. So the one star ding is for sloppy paperwork which had the potential to screw me over in the right circumstances.
But like I said earlier, do your homework. Pick your car out, preferably not at any dealerships. Read reviews, research the brand and model, look at reliability history — Google is your friend! A good place to go are owner forums for the brand. There are four or five different ones for Acura. Talk to real owners.
Good, got your car picked. Go to the company website now and build the exact model you want. This is easier for some brands than others. Print out the configuration making note of the list price and any special financing offers available. Check the new car inventory at all your local dealers and determine how close you will get to your build configuration. I had to compromise on my desired color and curse Acura for having such a limited pallet of color choices.
Next go to Credit Karma and get your credit score. If you got about a 720 or better you can usually take advantage of manufacturer financing offers like from Honda Financial. Less than 700 you will be better off trying your local Credit Union. Last desperation choice is to take Bank financing offered by the dealership.
You got your brand, model, options, list price, and credit score. Last step BEFORE you EVER step into the dealership is to go to the Credit Union Auto Smart site (
). Here you figure out what your trade-​in is worth. The Auto Smart site provides access to Kelly Blue, NADA, and Black Book dealer used car values. Get all three and take the best. The dealer will offer the lowest or worse. Go to the new car section and figure out the dealer cost and average price paid.
Now write your deal down. In my case I wanted an Acura RDX AWD Tech for $____.__ with the Acura special financing offer, with $___.__ additional down payment, and this $____.__ amount for my trade-​in. E-​mail that deal to all the local dealers. Talk to the first one that says they can work with that deal.
Expect some minor quibbling when you get to the dealer but stick to your guns and WALK OUT if they try to monkey significantly with the deal. This dealership will want you to buy a vehicle anti-​theft beacon. It’s like Lo-​Jack but a different brand. It actually is what the dealer will use to repossess the car if you don’t make your payments and hell ya, let’s get the customer to pay for it! I told them that I was a Libertarian and would walk out if they didn’t outright remove that NSA spying device from the car. Hey, it’s Texas so I didn’t have to explain or even wear a tin foil hat! They said they took it out but they probably didn’t, but I’m not paying for it! I suspect your success in getting it removed will depend upon your credit score among other things, but I’m a cynic in general.
Your biggest issue invariably will be trade-​in value but remember that no used car trade-​in is priced at «Excellent» no matter if it really is in perfect condition. Use the Average condition value. Also remember that you need to give a fair profit to the dealer. You do not work for free and you shouldn’t expect honest businesses to work for free either.
If you walk into a dealer without doing your homework, you deserve to be ripped off. None of that BS that you do not know much about cars or you are a woman or whatever. The dealer will respect that you did your homework and will usually keep the double talk to a minimum.

Recently visited and purchased a 2012 TL Acura from Vandergriff Acura in Arlington, TX. My salesperson Edna Lopez provided great customer service, attentiveness, and understanding during the car buying process; made the process very smooth. I am a very happy customer. Thank you

I came to Vandergriff to see about purchasing an SUV type vehicle. The guy who helped me, Christian George I believe that’s his name, was wonderful. I really appreciate how he didn’t try and force a particular SUV on me. I love how he was very knowledgeable of the vehicles, his personality was a plus and overall my experience there was phenomenal. My only problem is that I wish I would have came here in the first place instead of looking at other dealerships. I have until December to make up my mind between this Acura MDX and a different vehicle. The Acura is growing on me.

The service department was slow, overpriced, and not detail oriented. I stopped by on a Tuesday afternoon at 1230p for a regular oil change and tire rotation on my 2015 vehicle, and the technician told me it would take one hour at most to get me out of there, and he told me that my tire pressure was off, but that they would fix that. After an hour and a half, I approached someone else in the department and they said they would check on my car.. 20 minutes later I checked out, I was charged $ 90 for the service. The paperwork showed that my car was actually finished within an hour, my keys and paperwork were sitting on someone’s desk whilst they were on a test drive. When I got in my car, my tire pressure was still off so I expressed my frustration with the tech he was defensive and unapologetic. I will never go there again, and you shouldn’t either.

Don’t have a bad word to say. Just purchased a pre owned 2008 TL and love it. The car is great and so was the experience. John Thompson (sales) and Shan in finance made it an easy hassle free experience. I strongly recommend, and will be my first stop for my next vehicle.

I used True Car to find a great deal, locked in my price, spoke with the salesman and set-​up a time to test drive my deal of the century. As I was 30 minutes into my one-​hour commute to the dealership, I recieved a call from the salesman stating that someone from Austin put a deposit down on the vehicle and I wouldn’t be able to pursue the sale any further.
Needless to say, I was very dissapointed in the process and the salesmanship. Don’t waste your time, or money here, because they won’t SELL you a car they will SAIL you down the river.

This review is strictly about the service department. I can’t attest to the sales department, as I’ve never purchased a car from Vandergriff Acura. My previous experiences with Vandergriff Honda have been mostly negative, so for my last warranty covered oil change I decided to try another branch of Vandergriff. After being turned away by Vandergriff Chevy, I took the service advisor’s advice and pulled into the Acura division. Best advice and suggestion ever.
While I awkwardly sat in my car while I waited for someone to greet me, no one did. That upset me a bit but I decided to go in and inquire about service. My car was taken back and it came out about 45 minutes later with the oil changed, car vacuumed/​washed, and my tire pressure light finally went off after being on for months now. The best part was that I was a bit over my warranty mileage-​wise (oops…but in my defense I thought I had another 3K miles) and they serviced my vehicle free of charge anyway. Excellent, outstanding, and efficient service. I’ll definitely visit Acura again in the future.

Excellent experience. I leased a 2015 Acura TLX here today and traded in a Toyota FJ Cruiser that I was upside down on payments on. We worked with Dan Naughton and he was no pressure, very laid back but super informative and helpful. They gave me above the blue book price on my trade in and they gave me an excellent deal on my new car. They were willing to work with me but I didn’t feel like I was getting jerked around. Nothing worse than being a woman shopping for a new car and the salespeople try to take advantage of you, talk down to you or play games with the price. That didn’t happen here. I got a fair deal and I love my new car. I would definitely shop here again and recommend them to others.

Received a mailer for an offer on my Acura that I purchased new at Vandergriff. The offer was for my exact car year and everything so they should know how many miles to expect. I actually drive less than average but the offer on the mailer was twice as much as what they offered in store for a vehicle in the condition it should be considering it’s age. These guys are very unprofessional and even when asking the sales man why did I drive 30min to get an offer for not even half, He simply replied «I don’t know» like an idiot. He had to ask me the same information multiple times through our conversation which shows poor customer service. Such a shame such nice vehicles are being sold by unintelligent unprofessional sales staff.

I went in for a free wash a couple weeks ago, when I received my car back, money was taken from directly out of my wallet & out of my glovebox. My belongings were rearranged as if someone was digging through them. I know what you’re thinking «why would you leave money in there» well that is because I went in for a WASH not for an interior wash or detail so there should be no reason why they had to open anything inside my car. I noticed the management about the issue & he blamed it on the «new staff» in the back. I just purchased a 2014 Acura from you & that is the excuse you give me? I was informed that I would receive a check & have yet to receive it. I have told all of my clients & acquaintances to never go to this dealership. Id rather drive 45 min to the next Acura over coming here again.

After inquiring online about a specific car and getting a surprisingly low quote, I made the hour trek from Plano to Arlington to test drive the vehicle and go over the final numbers before purchasing. I stressed several times that this was quite a drive for me, so got all the info I possibly could on the vehicle before making the decision to visit in person.
When I got there, I was met by Caleb, who I had been talking with via email throughout the day. The first thing he did was sit me down to talk numbers, before even seeing the car! I thought this was weird, and grew alarmed when he produced a loan application and asked me to fill it out. I refused.
After sitting there for a while, his manager came over and tried again to get me to fill out the loan application. I refused again. They both disappeared for a long while, leaving me to sit there alone, wondering why the heck no one was showing me the car I’d come to see.
I finally went to find them, and was eventually told that the car I had driven over an hour to test drive… wasn’t even there. Apparently it was loaned out that morning to a lady who had her car in the shop, but they had a 2014 I could test drive instead! CLASSIC BAIT AND SWITCH. I couldn’t believe my ears.
They had all day to make sure it was still there, but instead let me drive all the way to Arlington before thinking to check that it wasn’t off God knows where, being driven like a rental car, having additional miles and wear added to it while an interested customer sits in the lobby with a credit application in front of her.
Even if I assume the best and that they simply didn’t realize my car was unavailable, what does that say about their communication and organizational skills? You had ONE job, gentlemen. Make sure you have an actual car to sell me. You know… the one I actually came to see.

We came here in wanting to purchase a car. We walked in and worked with Tsu who was really nice. The person I want to give the most credit to was Alex. He was very friendly and was always there to help us and answered all our questions. He had so much patience with us and showed me how to work some/​most of the technology in my car. We actually met John Ellis who is the owner and he was very friendly and worked with us on any issues we had. Kudos for customer service here!