Texas Appliance

I was not looking forward to buying a new washer/​dryer set. After researching consumer reports along with a host of reviews on several brands I knew which one I was leaning towards. I walked into Texas Appliance and was greeted by Joe Henley who took me on the tour of (snore) washer/​dryers (I would rather be shopping for shoes) and after listening to my checklist of what I expected he led me right to the Samsung unit I had decided would work best before I walked in. Not saying Joe is a mind reader BUT he is a good listener and did not try to upsell me. His courtesy and knowledge made me a forever Texas Appliance patron! All of the staff seem to be pretty friendly but I had the most interactions with Joe and Gabby — both pretty great to deal with!

I’m prone to analysis paralysis when it comes to large $ purchases. Unfortunately, when approaching higher end appliances for a kitchen remodel, I was out of my element on where to begin research and analysis. I had an idea of what I wanted, but was absolutely flummoxed attempting to compare options. Insert a random day where I decided to stop by Texas Appliance. I walked in, and despite looking like a rumpled mess, Joe Henley was there to help. We discussed all the nuanced details of my kitchen needs and without treating me like an idiot, explained the various positives and negatives of cook tops with downdraft, versus cook tops with a freestanding hood versus a Viking range versus a Wolf Range, etc. We went through and did the same thing for refrigerators, ovens, washer & dryer types and brands. By the end of what was probably two hours, I felt both educated and taken care of, so much so, I ended up purchasing my entire kitchen and laundry room. Upon leaving, I experienced a bit of self doubt. How much of an up-​charge was I paying and should I have been plugging model numbers into my phone for the 4 billion reviews that might be online? Fast forward to post delivery. I’ve plugged those prices and models into Dr. Google and insert other major retailers. I determined that not only was I sold everything at a fair price, the recommendations were spot on.
To recap:
Fantastic Service
Great Education
Trustworthy
Fair Price
Local Business

We were in the market for a new dryer and did not want to spend a lot of money on a new one. I was researching some options on line when my wife told me she stopped in when Texas Appliance was running their annual sale and my wife said that they have a brand new LG in box for $ 375, including delivery. Well, always one to do some research, I had the salesman send me over the specs and I did about 10 minutes of research and told my wife to get it ASAP!
All of the stores that I pulled up had the same model for $ 800 and up. We set up a date for delivery (hook up was extra, but I hooked up my own dryer) and they carted away my old one.
The salesman was not pushy with my wife, got a great price on a brand new dryer, and so happy my wife stopped in to Texas Appliance.

These people are super friendly and helpful when you are ready to buy… but when the appliance breaks or doesn’t work out… they are horrible to deal with. Take your money elsewhere. We bought 3 new appliances, and the built in microwave we bought turned out to be way too big– the measurements were right, but the handle, depth, etc was much larger than what we had imagined. They charged us a ‘restocking fee’ to return the dang thing 1 week later. The microwave was never even taken out of the box, but it had to be «restocked»??? Not cool. Then the light inside the stove went out a couple of weeks after we bought it… I called them expecting an apology and a quick service appointment. Joe answered the phone and very lazily told me I needed to call the manufacturer… not great customer service. These people are a bunch of clowns who obviously don’t feel like they need to earn business. I will never give them my money again.

I bought 4 appliances few weeks ago expending over $ 2k, I think the price and customer service was fair while shopping. After near an hour the sales person «Gaby» reccomended to visit the Outlet Location in Pioneer for extra saving. I ended buying only the GE oven in the outlet and the other 3 appliances in the I-​20 store, the person who took care of me in the outlet «Jose» explained very clear that even though this oven is in discount price it’s in perfect condition and I have a year manufacture warranty plus a month to report the store for any malfunction with equipment. Our handyman installed this oven following instructions and the light bulb wasn’t working. I called «José» immediately to report this minor incident hoping they would give me a new bulb or pay for my bill (around $ 10) if I buy from Home Depot. Jose told me that I have to call GE to report it and a technician would come to check and replace the light bulb, but he stated that GE will charge me for that visit and he reccomended to buy the bulb by myself. At this point this guy and the entire store wash their hands off. And for me was the first and the last time I made business with this people.

Their price was kind of expensive.
I thought their price was reasonable, but actually, it was not.
Also, they did not have enough stock. I could not find that I wanted.
However, their staff was nice and place was clean.

These guys use to be the place to go for appliances. But recently went in for ALL new appliances for a new house. They did not want to seem to give me the time of day.
Why do all the commercials if you just ignore the people after they come into your brick and mortar store?
Reputation was good — but — they have forgotten who helped them get there.
I will go online for all my appliances from now on.

Terrible customer service. The store manager chuck Grimes would not give me a price until pressed. He didn’t want to sell another salesperson’s customer since this was my second visit.. I thought I was a Texas appliance customer? Terrible. Shopping elsewhere now.
Original salesman Tom was a nice enough guy, but not enough to overcome the bad taste from the manager.

My mother and I spent hours picking out the perfect range top and double convection oven set, and even tacked on a vacuum because we were so thrilled with the selection and deal we were getting. We went in with all our measurements and were told by our salesman that a 30 inch oven would slide right in to the void left by the 30 inch oven from the 90’s original to our house. We were also assured REPEATEDLY that the cooktop would require no tilework, which was one of our primary concerns before purchase. So we walked out of the store less several grand with a delivery date a week away. We drove around back to await the vacuum — after more than half an hour of waiting in the heat we were informed that there was an error with stock records (or more likely out salesperson hadn’t checked), and that the vacuum would have to be sent out with the rest of the delivery later in the week.
Fast forward to delivery day (and the ubiquitous five hour window), the truck pulls up sans vacuum /​despite a call that morning reminding the store to load it onto the truck/​. The installers take one look at our kitchen and tell us that A) a modern oven will NOT fit perfectly in the hole left by a 90’s oven (even by the same brand, as our salesman had claimed) and B) absolutely NO cooktop can be replaced without some damage to the tile. So of course, we call the store to begin the long return process. The manager attempts to salvage the sale by informing us that there is «an insert from California» that can make up the difference around the oven, and that they have a countertop guy they can send out to refinish/​repair/​replace the countertop damage from the install. Thinking back to my time in the showroom, I remembered this exact same woman delivering this exact same spiel to some other swindled customers over the phone, and I believe those customers fell for the upcharges. We didn’t. We had them take all of the sleek new appliances back to the store, and even though it took several days, we were eventually refunded every penny of the thousands we spent. We will not be using Texas Appliance again, because making the sale was more important than selling us something we could actually use. Until the sales team is in sync with the installation crew, I don’t anticipate Texas Appliance will be useful for the average consumer.

After checking out multiple stores, we ended up buying a washing machine from Texas Appliance.
Don’t expect to pay the posted price. If you like to bargain, like Geoffrey, go ahead. I hate to, but the salesman overheard me saying that the prices were cheaper at Home Depot, and immediately prices fell within a couple of dollars of HD. So, know your prices before you go in.
This was the only store, of the many, where the salesman actually knew anything about the product! Kudos to Jim H. He was very informative. I learned something new from him – and I do a lot of laundry! (And I’d done a lot of googling!)

We purchased a new stove, vent hood and oven from Texas Appliance. Sales job was much a like a bad used car experience. I know because my family was in the good used car business. I could deal with the salesman, because I did find the appliances I needed. There is a ton or arrogance in this place.
It extends to the delivery and installation. They were more than two hours late, I would lose my job. No effort was made to contact me. I had taken off the morning for this appointment, now it was turning into the whole day. When they did arrive they had the wrong vent hood and told me they would have to come back another day to install it. Since they did have the correct stove and oven to install, I offered to go pick up the vent hood. The installers said that they would not be able to wait on me because they had a really upset customer and they could not be late to the appointment… I called the store any way, explained that I was coming and to have the vent hood ready too. I drove like a bat out of hell, got the vent hood and returned before they were finished.
I think it actually ticked them off that I made it back before they had finished. When they installed the vent hood, which mounted to a free standing ceiling mounted cabinet, the pushed out the back side and the cabinet. They also scratched and dented the new appliances. I did not purchase scratch and dent.
When I called the store, they were very ho-​hum about the ordeal and sent their «Best Guy» or as I would phrase it «Best cocky guy» who ordered a new panel, to be delivered 6 weeks later. Told me the scratches would occur over time and did not think the vent hood was an issue. Which I thought had issues anyway because the switch was loose. «Well they’re all that way» was his response.
This was all a little while ago. Guess what… Had to have a repair man out to fix the vent hood because the switch is broke. Probably from the shove job from the installers.
Since this purchase I have replace my dishwasher, washer and dryer and refrigerator. You can bet it was not from Texas Appliance.

The service in the store is fabulous. We received a great deal. Everything was done quickly and easily. Would recommend to everyone.

What a joke of a place. We bought a microwave, trim kit, dish washer, and gas range. ALL THREE WERE MISSING PARTS TO INSTALL!!! Are you kidding me. And then I called they were less then helpful. Won’t be going back.

Had to buy a new washing machine in a hurry. They were most helpful, good price and quick delivery! Gary, the delivery/​installer was very professional, got the washer installed in record time and super nice! He went above and beyond!
I will return when I need appliances in the future!

Full disclosure, I love to negotiate… even on stuff that’s already marked down… and on potential delivery/​installation charges. That fact is the reason I’ve grown to love Texas Appliance.
They have a full-​on showroom of high end to mid-​range appliances… washer/​dryers, dishwashers, ovens, ranges, refrigerators… the whole nine. Aside from the pristine stuff on the showroom floor, they also have a Scratch & Dent section. Same manufacturer’s warranties, same product, with what usually amount to minor blemishes. Why wouldn’t I reap the savings here, as opposed to getting overcharged at Lowe’s/THD/Conn’s?
My last trip to Texas Appliance, I picked up a Samsung fridge that retails for $ 3500, along with a stainless Whirpool dishwasher that retails for $ 500…the dishwasher’s immaculate, the fridge has a small scratch on the side, which is covered by my countertop once backed into position against the wall. Negotiated with the floor mgr for a discount on delivery & the cost of the dishwasher… love it. Total price with tax & delivery/​installation? $ 2,415.34. At $ 4,000 total retail price + 8.25% sales tax, that’s a savings of $ 1900+ without even figuring in delivery/​install charges from Sears or the like. Buyer beware… you may actually save some money on high dollar purchases by stopping in here.
Love the fact that they told me that they would gladly match any in-​store price I found at a competitor… Sears, Lowe’s, THD, Conn’s. Will continue to stop in as necessary for all my appliance needs, though I’m sure I’m set for the near future.