Taylor Rental Arlington

Very pleasant and helpful service and good prices. A pleasure to deal with.

In addition to the delivered popcorn machine being very old, dented, used, scratched and bent out of shape, it arrived with 3 of 4 legs, so it wouldn’t sit flat. We set it up on a crushed soda can to keep it sitting flat. Interesting way to start.
In addition to the «superficial» defects, the popping cylinder would not stay set in its place as the pieces that keep it suspended in machine were severely bent, causing the popping canister to drop out of its gear mechanism and ultimately, stop working.
After turning it off to let it cool twice and resetting the mechanism, we rigged a way for a person to hold the canister in place with a hot pad. We managed to get it working after a number of starts and stops. Popping a full batch required an operator to stand there and hold the canister the whole time.
Finally, after popping our first batch of popcorn (and eating most of it), we found a big dead daddy long legs spider, now smothered in popping oil, mixed into the popcorn. Ewww!
We have been offered a *tentative* full refund — evidently the customer service rep cannot technically offer one, and we have to wait for the manager (who is not in) to be granted our refund. I will update this review when we have had a resolution to this rotten review experience.
UPDATE: We were offered a full refund. I’ve given them a second star for their willingness to work with us on the customer service front for this awful experience.

Pleasure to deal with. Very accommodating and we’re right on time with their delivery. Hope I can do business again with them in the future. Also had to change a few things, I thought it would be an issue and it wasn’t at all. Very easy!

I needed some equipment for my backyard wedding, and I called several rental places. I was shocked at how rude the staff of these places could be; I think my order was so small that they weren’t interested in giving me good customer service. Anyway… NOT SO with Taylor Rental.
The staff, both on the phone and in-​person, were extremely polite, friendly, and helpful. My quote arrived promptly via email, and they applied a coupon I hadn’t even known about. They were accommodating when I wanted to tweak the number of tables/​chairs. Basically their answer to everything was «yep, no problem.»
The delivery was right on-​time. The equipment needed to be wiped down for dust, but that’s not exactly shocking — everything worked well and looked nice. And when their pick-​up van was overloaded, they called to ask if a Tuesday pick-​up would work instead, which was no problem for me.
Basically they are super nice, very communicative, and did not seem to care how great or small my order was, which is rare for special events vendors. My friends are getting engaged one-​by-​one, and I will send them all to Taylor Rental for whatever they need.

I rented a popcorn machine this weekend for a Movie Night birthday party. I also bought a few bags of popcorn with butter and seasoning and twenty-​five theater-​style paper popcorn containers. The prices were fair, they were great about letting me return the machine after the long weekend and I have no complaints whatsoever.
Their product list looks extensive and I would definitely rent from them again!

Remember that crazy rainstorm in March 2010 that flooded everyone’s basement? Well Taylor Rental was the only place within 25 miles that had a pump to help me out in that terrible situation. While Home Depot and the local True Value were sold out of pumps, there was one left at Taylor Rental in Arlington. So after a 30 minute drive down Route 2 in the pouring rain, we arrived to pick up the pump for a two day rental. Got it home, set it up and voila… it worked for 10 minutes. That doesn’t help a whole lot when you’ve got over half a foot of water swooshing around the basement which now looks like an in ground pool. So the pump didn’t work and after a few phone calls to Taylor Rental for suggestions, we drove back and returned the pump for a full refund. No questions asked. I thought that was pretty fair of them and would keep them in mind if I ever needed to rent something else. Maybe a fully functional snow blower or something.

How many places actually do what they say they will and do it exactly as expected? This place is one of the few in that category. The staff is friendly, they instruct you on what you need to know, and they do exactly what they commit to. Back in 2001 I rented a tent and tables/​chairs for an 80^th birthday party for my mom. They showed up on time to put up the tent, brought all the proper items, and came back two days later and took down the tent with no damage to anything. Often when I rent items there they are more than lenient with the return time parameters.
This is so rare an occurrence for me it merits a rave review.
Use them.