Stride Rite

OMG what a mess! Slow employees (I used plural because there seemed to be an extra person in the storeroom). Go elsewhere, horrible customer service! I must’ve waited 20 minutes before I was asked what I needed. Ended up buying the two pair of boots I came in for, but will definitely go to another location!

Quite possibly the worst service I’ve ever consistently received in DC. And that’s saying something.
Been in four times. Always utter chaos. Always shoes everywhere. Always takes forever to get acknowledged, then get bad service.
Today was the cake, though. After waiting a half hour to get helped, we finally got someone to tell us there weren’t any closed-​toed MJs. She then ignored getting us the shoes we were willing to settle on instead. Another 30 minutes later (I wish I was exaggerating), we see another woman get brought — you guessed it – closed-​toed shoes. And of course they were in the size we needed. And of course they were sold.
I had three pairs of shoes I was ready to buy. Even with all the horrendous service. But that was the last straw. I walked out and gave my money to Nordstroms instead.
Never again. Avoid this place at all costs.