Smartfix – Arlington

Buyer beware — this place is a scam.
Got my screen replaced a few months ago and now it stops working after 10 min of use.
I did extensive research and found out it was due to them putting it on wrong! They will not fix it.
You are better off going to the Apple Store next door or somewhere else.
Avoid this place at all costs!

I would never ever bring my phone here again. all I had was a cracked screen when I brought it in and now the phone doesn’t work at all. They will take no responsibility for it. I actually can’t believe the lack of professionalism. I haven’t even got a sorry. Please do not bring your phone here.

I got my phone fixed about 3 weeks ago maybe less and it was ok at first. Then my finger print stopped working for like 2 days and now my screen is lifting up. I am in college 7 hours away. I cannot come back and get it fixed. Also there is no stores around me so I’m basically stuck. I am so disappointed! My iPhone 6 is basically done

Had them replace the battery on my iPhone 4s on May 4^th. As of June 6^th, my phone will die at 30%. Tech tells me that there is nothing they can do since its been 30 days. I gave them 1 star because I’ve used them before to replace a phone screen. I would not recommend them for battery replacements. I do not believe the replacement battery was brand new.

Pretty absurd pricing. I called about getting the screen fixed on my LG Optimus Pro G. Fortunately, The part was in the shop however the quoted price was 169.99. The phone is nearly 2 years old and at that rate it just behooves the customer to purchase a new phone… which are running approx $ 200 on Amazon. Sigh… the search continues.

I went to Smartfix a week from last Saturday to get my iPhone 6 screen replaced. I was told the wait would be 1 hour and 10 minutes for the repair. When I came back 1 hour and 20 minutes later, my phone was set to the side and we was working on the phone of a person that was in line after me. Obviously, I was extremely annoyed at this. So, I proceeded to stand there and wait to ensure that he didn’t start working on someone else’s phone. In the meantime, he had to stop multiple times to go run his other cart that had a patron trying to buy something. Because I was standing there and he was already late, he rushed to get my phone finished, After leaving, I noticed the top of it did not seem attached properly, but I thought maybe it was just my imagination (or annoyance). A few days in the top was completely detached. When I took it back one week later, he accused me of dropping it again (which I had not). I also noticed several times during the week my phone was not working properly (doing things it had not done before the repair), which he also said was not his fault (what a coincidence). Eventually, the screen was replaced again.
I would NEVER come here again. Better off buying a new phone.

Having a family of six with three teenagers, and all smart phones, on occasion they break the screens and I have found this company give great customer service and stand behind there work, my daughter phone had an issue a month after having the screen replaced and they were great and without even showing them a receipt they took ownership and replaced the screen. I would not hesitate to recommend this company; they exceeded my expectations, more than once!

4 – 5 stars. They took my wet iPhone 5s and fixed it not to mention spared all my pictures and data that I did not get a chance to sync before it feel in the water at the beach. It waited 4 days before being fixed an they did it! Thanks! I guess I got lucky but at least they tried. Apple wouldn’t even try.

IF YOU VALUE YOUR APPLE PRODUCT, DO NOT USE SMARTFIX FOR REPAIRS!
On Feb. 1^st 2015, I called around to few companies in the area for iPhone 6 screen repair because I dropped my phone and cracked the screen. I received a quote from a place in Arlington for 89.00 to replace the screen. So after that, I began calling around to other places just to compare prices. I stumbled upon Smartfix and they gave me a quote of 159.99. I quickly told them that I had talked to several places that gave me a quote for under $ 100.00 for the repair. I was then informed by their rep. that if I had the iPhone replaced at any of those other repair shops that my screen would eventually stop working again because of bad quality products. And that they offered a warranty. I ended up taking my phone to SmartFix. They looked at the phone, said it was a pretty simple repair, and that it would be ready in an hour. I came back in an hour to pick up my phone and it looked great, screen was new again. Well the screen problem was fixed but when I tried to make a phone call, the callers now, could not hear me. I called Smartfix and told them the issue, they asked me to bring the phone back and reminded me of the 30day warranty. I took the phone back a day later and again was quoted the hour wait time again except this time when I returned they stated that they could not repair my phone and that they would have to take it to their main office and I could pick it up around 7pm the next day. Annoyingly, I agreed to let them take the phone and came back at 7pm the next day to pickup the phone. The rep. said the phone works just fine now as she had been testing it off and on the entire day. Well, I tried to make a call to ensure the quality, and the phone still did not work. Again, they asked to take the phone back to their main shop to fix it and I could pick it up the next day again. At this point I became extremely frustrated with regards to the service quality and decided to take the phone to Apple. I went to the Apple store and an hour later they said that the phone could not be repaired and gave me a new one on the spot. I then returned to SmartFix and asked for a refund for the inconvenience the bad service quality. I was denied. I asked them to even meet me half way (partial refund) because I knew that they worked on my phone and fixed the screen however they created another problem with the sound issue. I was also denied. I PAID 169.59 FOR BAD SERVICE, A FIXED SCREEN, BUT YET A BROKEN PHONE! NOT EVEN A PARTIAL REFUND! 4 THUMBS DOWN!

I just had the best experience at Smartfix in Pentagon City Mall. My Iphone 5c had dropped in my parking lot, cracking the screen in many places. I could only use my phone for texting, nothing else; no calling, no navigation, no email. I was referred to Smartfix by a friend and couldnt be happier. I am now back in biz with a new screen and full capabilities. Team was very friendly & helpful.

I brought my iPad mini to Smart Fix on a Friday because it fell 2 feet (in the case) and had a small crack in one corner of the screen. Other than the small crack, the iPad was completely functional, but it is my daughter’s iPad, so we decided to get it fixed so the glass didn’t cut her little fingers.
Smart Fix took my iPad and said they could fix it by tomorrow, no problem. After charging me $ 169, I left waiting to hear from smart fix the next day.
I got a call from Calvin the next day saying they needed to order a retina screen and asked if Tuesday would be okay to return the iPad, which I agreed to.
When Tuesday rolled around and I hadn’t heard from Calvin, I called the Smart Fix store to check on the status of the iPad. After a lot of confusion — apparently they had mixed up my iPad with another customers ipad, Calvin informed me that they were unable to fix my iPad and he needed to return it unfixed. He asked to check the Tyson’s location to see if someone there was able to fix it, and I agreed.
Finally on Friday, Calvin called and said the iPad was unable to have the screen replaced, even though they had previously told me it would be no problem. I went in to pick up the iPad and was horrified.
Not only was my iPad NOT fixed, but there were now cracks ALL OVER the screen, parts of the screen were completely broken off, the home button DID NOT WORK, the power button DID NOT WORK — essentially, it is ruined. I took the iPad to the apple store afterwards and was told it is beyond repair, and now, out of warranty.
I would not recommend going to Smart Fix for ANYONE. Not only did they mislead me about their ability to fix a small, simple crack, but they completely destroyed my iPad in the process.
Calvin offered me 25% off of my next service because of what they put me through, but I will never go back. This has been the most disappointing experience. I have had to replace the screens on various devices over the last few years, and this was the first and only time a technician has not been able to resolve the problem.
Stay away, stay very far away. There is another place that fixes cracked screens on the second level of pentagon city in front of the apple store, try them before ever speaking with the incompetent folks at Smart Fix.