Sleepy’s

Walked in. Everything seemed ok. Then the salesman started being very aggressive with the sale. Watch out with this place. Don’t let the sales rep push you into a purchase like they were trying on me.

Great customer service. Relaxing environment. Floor manager is exceptional. Can’t wait for the bed to arrive.

I don’t post reviews often, but I wanted to go out of my way to share my great experience working with Adrian. I recently purchased a mattress at this store in the midst of buying numerous pieces of furniture for my new home. Furniture buying is stressful, and I usually don’t enjoy dealing with sales people. But Adrian was a refreshing break from that process. He was kind and easy-​going and helped me with all of my questions. Ultimately, he convinced me to go with a mattress at his store (rather than another company I was considering), but he wasn’t pushy or overbearing, and that made all the difference. He answered all my questions, gave me useful information to consider, and helped me find a great mattress that was best for me. Also, when I had to call back and change the delivery date a few times, he was extremely accommodating and understanding. I truly enjoyed my experience and love the mattress. (P.S. The delivery guys were great, too.)

I had been sleeping on the same mattress for almost 10 years and every morning I was waking up with back pain. When I finally broke down and went mattress shopping I didn’t know what I was looking for. I was met at the door by Kevin who asked me a few questions about my back pain and suggested a new mattress for me. It was so refreshing to speak with someone who seemed to genuinely care about my wellbeing and wasn’t just interested in getting my money. I bought the mattress he recommended and started sleeping on it right away. A few weeks later my back pain has completely subsided. Can’t recommend this place enough. Thank you Kevin for the outstanding customer service. I highly recommend this Sleepy’s.

If you’re buying a mattress here, you’re getting ripped off. Sleepy’s in Arlington was great a few years ago, not so pushy… things have changed though. Forget the high pressure sales tactics and the overpriced national name brands. You’ll have a much better buying experience at somewhere like Urban Mattress. The sales guys at Sleepy’s on Cyber Monday were so slimy and pushy… it was down right gross. I make enough money to purchase any mattress in their store, but as soon as I let them know I wasn’t in the market for a $ 4K S&F mattress, they treated me like garbage, all the sudden they’re insulted I’d like a $ 2k mattress — «oh those are so low end, you don’t want those» If they’re that bad why are they in your store priced for $ 2k? When they told me I could finance the mattress, and I said no I’d pay in full, they said, «Oh are you sure you can afford that?» So a couple of guys who sell mattresses for a living want to insult my 6 figure salary and push me around? Took my money elsewhere.

I highly recommend going to the Sleepy’s at Pentagon City to purchase the mattress set that you are looking for. Both the salesman Hos and his manager were both very helpful and patient as I tried out the beds. Also, they were very understanding and showed me nice beds that fit with my budget. I not only got the price I wanted for the mattress set and delivery, but he also threw in a complementary mattress cover to prevent dust mites and other allergens. Really appreciated my time there this Saturday. Got my bed delivered the next day! :-)

Overall, our experience at Sleepy’s was a good one. We were helped by Jack, who was very attentive and made sure to help us find a bed that worked best for us (and our budget). He even gave us a great deal on these pillows we really liked (he gave us buy 1 get 1 free, even though those particular pillows we wanted weren’t on sale). He was also very understanding when after buying the mattress (which came with a box spring) we decided that the box spring would be too tall for our bed, and asked to change to a lower profile box spring. He arranged to have the box springs exchanged, free of charge. He also allowed us to exchange a pillow that didn’t work out for a better one. Overall, great in-​store experience.
HOWEVER, we have had a pretty bad experience with the delivery people that Sleepy’s uses. First of all, when we had the original mattress and box spring delivered, they gave us the option of having it delivered during a window from 6−10pm. We gladly selected this option since we both work day jobs. We asked them to give us a call beforehand, and they called about 2 hours before saying they were coming at 5:45. Which happened to be fine because I was able to get off of work early that day. However, it technically wasn’t during the time frame we had asked for.
The later day that they were supposed to come and exchange our box spring, however, they didn’t call beforehand (they called once they were arriving), and they called my boyfriend who was still at work. This was around 5:40 again. He obviously didn’t pick up because he was still at work in a meeting (we told them he works until 6). We had previously given them my phone number and asked them to call me instead, because I was the one that had arranged to be home for the drop off/​pick up. I never got a phone call from them, even though the number was supposedly on file. They left only after waiting for about 10 minutes (before our time window had even started). When my boyfriend found out they had left and they hadn’t called me, he called them trying to sort things out. He was very civil when he called, and politely inquired why they hadn’t called me instead of him, and why they kept giving us a time frame that they weren’t respecting. The man he talked to was very rude and unhelpful, and basically said «that’s what we do.» He didn’t take any responsibility, and had absolutely no customer service skills. I would be tempted to give Sleepy’s less of a rating for this hassle, if it weren’t for the exceptional customer service in-​store thanks to Jack.

Good store, but prices were not great. Even during the holiday sales.

I’m very surprised that this place has such high reviews! Not a fan. Pretty crappy customer service and I don’t think we’ll be back.
We were working with a blonde haired lady. Her demeanor was very negative and it seemed like she really didn’t want to be there.
We found a mattress we were interested in and when we asked how much it was, she gave us the price of the set (mattress and box spring), not the mattress alone. The box spring was an additional $ 100 and we didn’t need it anyway. So that seemed a bit shady to me. It was only after looking at the price breakdown on the corner of the mattress that I realized we’d have been paying $ 100 too much.
Anyway, we moved ahead with the mattress only and at checkout out came the hard sell on bed frames and mattress covers. We were even told, after saying that we were not interested in a mattress cover, that their mattress covers were cheaper and better quality than those you would find at Target… how interesting… …I still don’t want one!
Finally, the lady told us the mattress would be available for pickup 3 days later, on the Tuesday… so I called on the Thursday when I hadn’t heard from them… apparently it won’t be available for pickup for at least another week…
Add all that together and I won’t be back and I won’t be recommending the store to any friends.

Aha the service is great! We get discount from the manager and the pillow I bought is very comfortable! I will recommend this store to my friends.

Thank you to Hoss for helping me find a great box spring at a perfect price! He was very knowledgeable and accommodating.

I went there the other week for the July 4^th sale after visiting another mattress retailer (Mattress Warehouse) in Pentagon Row. I should have stayed at the other mattress store.
I was assisted by a gentleman who was somewhat helpful as we were the only customers in the store. Later, more customers came into the store and the salesman directed me to some blonde woman who was sitting behind a desk. She was the most unpleasant woman I’ve had to deal with all year. She attempted to quote me prices that I searched and found online (
, Groupon, and other mattress retailers) for an average of 10−30% less expensive, while still insisting that her store had the lowest prices. When I resisted and said I could find a better deal for the same bed online, she started to go on about showing me different beds in a back room that were more «within my budget,» using a very demeaning tone. I checked out those beds to give her the benefit of the doubt while researching their prices online. The online prices were all less expensive. She made some other snarky remarks about price matching and me using my phone to lookup prices and, soon after that, I just walked out.
I understand that salespeople need to make sales and markup their products to make a profit– this is how you make a living… I get it. But you don’t have to demean your customers with your tone/​comments and make them feel lousy. My family has bought beds from Sleepys in the past and I wanted to be a return customer. I don’t see that happening in the future.

I went to sleepy’s today, was «helped» by this blond lady who didn’t even introduced herself to me. I went for the July 4^th sales event. And tried a mattress that I liked. She gave me the price $ 399, then when she checked the online price because I want to know if she could give me a bit more discount, the online price was $ 349, that made me feel like she is trying to sell me anything without a better knowledge… And she insisted that she couldn’t give me any more discount or anything, but urged me to buy from her. Then I asked if there is anything would be less pricy, she let me tried the worst mattresses with the WORST attitude. I didn’t want to waste anytime with her. Maybe because I didn’t see the famous Brian, this experience made me feel very terrible, and to be honest, and I think she is a bit racist and arrogant, I’d rather pay more price at Macy’s than go back to visit HER. I only wished I could get her name so that other people won’t be able to have the terrible experience as I did.
Update: I went online at sleepy’
, found one mattress that I liked for the price $ 399 (in the store they said the price is 499) then I used the coupon online saved the shipping fee& $ 40 off.
I recommend if you cannot find the famous Brian (who is great according to other review), you can always check online than try to bargain with horrible sales rep in the pentagon city store l.

Overpriced. Sleepy’s was trying to sell me a $ 2000 bed. This was their «sale» price… but don’t worry, they’ll replace the mattress cover if anything happens to it. Got a much better deal at Macy’s.

I went to Sleepy’s today to search for the perfect mattress for my new apartment. Luckily Hoss was there to help and show us all of the foam mattresses and he even took it a step further to show us a hybrid mattress that he thought we would like, which we did! That ended up being the one we bought and it was a great recommendation based on our needs. Hoss was friendly, helpful, and took the time to let us try and think about each mattress. Hoss was also able to give us advice on the mattress size we needed for the size of our room and tell us the pros and cons of the mattress features. Hoss was very knowledgable about the mattresses.
I would definitely recommend Hoss and Sleepy’s pentagon city for mattress needs.

Prior to visiting Sleepys I had decided that I wanted a Sealy. I walked in and the gentleman, Sayed directed me towards these and was very tentative to my purchase. He was fabulous throughout the entire purchase. He offered me a mattress protector for a discounted rate (that he whispered under his breath) and threw in 2 pillows for free!
Picking up the mattress: I walked in and it was very quick. The woman brought me back to the mattresses and then asked where we were parked. She dragged the mattress and boxspring out the back door. Before I could turn around an make sure it was truly my bed, the door slammed behind her. She did not offer any sort of assistance and I never signed off on receiving the mattress/​boxspring. Odd.
Mattress protector return: I decided I did not need the mattress protector and it had never been opened. I took it into Sleepys and tried to return it. The woman pulled up my account and told me I was unable to return it because it was part of a promotional package. WHAT? I was never told that by Sayed and no where on my receipt does it say non-​returnable/​non-​refundable. She then tried to continue to sell the product to me so I could see why it’s beneficial. I continued to explain to her that no where was I made aware of this non-​return policy and that it was ridiculous. She was unapologetic and not willing to budge.
Please get all of your staff on the same promotional campaigns. Because if something is non-​refundable/​non-​returnable it should be BLATANTLY clear to the customer.

My wife and I decided to go to Sleepy’s to purchase a queen mattress for the guest bedroom. However, as we were testing out the mattresses we decided to buy a Tempur-​pedic for ourselves, and move our current mattress set to the guest room.
We worked with Roxanne (who was filling in for the day) who was the most pleasurable person to work with. She gave us a tour of the different types of beds that she thought we would enjoy based on our sleeping habits, and gave us full explanations of each one. She also gave us our space, which was refreshing as the selection of the bed was a bit overwhelming (especially when you are spending thousands of dollars).
While I fell in love with the bed, I truly believe Roxanne was the reason I purchased the bed that day. I have delivery in two weeks and I can’t wait!

Today we purchased a mattress and pillows and feel we made a great decision thanks to Brian’s excellent help. We knew we were in the market for a mattress but spontaneously stopped by just to check out the options.
Brian evaluated what we needed and matched us up with a few mattresses to try. While all the ones we tried were great, we settled on one in particular that was just perfect for us and we can’t wait for it to be delivered.
What we liked most about the whole experience is we weren’t rushed or pressured which allowed us to peacefully make a good decision. Due to the great service and finding the perfect bed, we made our «someday» purchase today. Definitely recommend this Sleepy’s location and as everyone else says, ask for Brian!

I’m going to keep this short because there are too many reviews these days that drone on about every breath that someone took and every move that someone made. I’m a chiropractor an acupuncturist and a nurse. I have a good handle on the beds out there and what they need to do for me. I can say whole-​heartedly that this is the best mattress store around thanks to Brian and Mike. They have a wealth of knowledge on their product and most importantly, they are not salesy at all. Brian was able to answer questions that I didn’t expect him to be able to (yes, done on purpose) and in fact he taught me a thing or two.
All in all, as every reviewer here says, go see Brian. He even stayed an extra hour past closing time while we were finishing up our order and didn’t flinch.
Tell him «the Chiropractor» sent ya.

I was very satisfied with my experience. Staff was very knowledgeable and did not pressure me into buying something more expensive than I could afford. I bought on a Black Friday sale, so I have no insight into price negotiations. Delivery came on schedule and without any issues. So far I love my mattress and am sleeping better than I have in a long time.
My only complaint is that they don’t validate parking. I realize that it’s the shopping center that charges a fee and I only had to pay $ 2, but if the Marshalls next door can validate your parking if you buy a pair of socks, then Sleepy’s should validate when you spend a grand on a mattress set.