Service King Collision Repair of Arlington

I am comparing the bumper repaint with service King Pantego and Arlington. Pantego did a very job with repaint but with Arlington center I could see inefficiency with paint match and I could see many stains I made them scrap a layer and asked them to repolish. Their car wash sucks seriously later I did notice they had charged $ 22 for the same… I would recommend Pantego center anytime…

Was rear-​ended in an accident and was told to receive an evaluation at Service King. I had not used them before but was very pleased with the overall service. I worked with Charles who went out of his way to ensure all bases were covered on my repair and took responsibility for the vehicle and that it would be done correctly. Would definitely recommend using them.

The front end of my husbands truck was wrecked from being hit by a car that was hit head on by another car. Unfortunately, my husband went through our insurance instead of the persons whose insurance was responsible. Our insurance company (USAA) which will not be our insurance for long after this, told us that we had to take it to Service King first (misinformation). He has had to take his truck back 3 times. The first time was because the alignment was off (how could this have been missed?). The second time he picked it up, the engine light turned on while he was driving home. He returned the truck to Service King and they said they replaced the oil sending unit. He picked the truck up for a third time yesterday. While he was driving home, the engine light came on again. Now they are saying that the engine light came on because «there is engine oil buildup». Sounds like to me that the mechanics there do not know their heads from their ass. My husband takes very good care of his truck and changes the oil regularly. We are towing our truck to a different shop to see what is truly wrong with the truck since it ran perfectly fine before the wreck.
Customer service here is really nice, but that’s not what really matters when your truck has been smashed up and you receive it back in worse condition than before a wreck.

The folks at Service King Collision Repair have always done an excellent job for me each and every time I’ve had to used them. They are always extremely professional in their dealings and keep the communication line open.

Exceptional work and customer service. These guys go above what you will expect. I have taken two different cars here 3 times in the last three years and everytime received the same great service! Fair so you don’t have to worry about getting other estimates.

I had never used a body shop before, so was hesitant when I went in on Halloween afternoon for an estimate, and then pleasantly surprised. The ladies at the front desk were very nice and helpful and had an estimator out to greet me w/​in minutes of waiting. After a quick detailed estimate, I decided to have my car worked on there. Chris Hernandez walked me through everything — keeping me up to date on the work being performed and answering any questions I had via text/​email/​pictures. I would definitely use them again and highly recommend Service King. Also — they have an Enterprise Rental service on site — super convenient as well!

I have taken multiple vehicles here over the years, and have, generally speaking, received good service. That said, I took my 3-​day old truck there for damage after a small tree fell on it. That sounds worse than it was. It had hood, roof, grill, and door damage. The repairs took a little over a month. I was fine with that given the extent of the damage; however, the quality of the repairs was abysmal. The headliner was not put on right. There was some kind of green glue dripping down from my interior light. They had cut the original roof off, and welded a new roof on. To seal it up, they used this spray on bedliner type stuff along the sides that they painted over. It looked horrible. I’d much rather have had them pull the dent, than do what they did, but they didn’t give me the option. In addition, the paint was not the right color. Under the hood, one fender (the new one) was black, with some overspray on it, and the firewal had overspray all over it. I was so displeased with the quality of work, most particularly the horrible roof repair, that I traded the truck in the next day and just took a hit. I normally would have just made them continue to fix it until they got it right; however, the roof damage that they inflicted (which looked far worse than the small dent that was up there by the tree) could not be undone. The dealer was appalled at the quality of the repairs. Also, as I previously stated, the truck was 3 days old when this happened, and the repairs took a month. I received daily photo updates of my truck sitting outside uncovered with no doors, windshield, or back window, fully exposed to the elements. I would estimate, conservatively, that it sat like that for 2 weeks, outside, open to all the elements. I complained about this no less than 4 times, and the only answer I received was that they would clean it before I got it back, so I shouldn’t worry about it being exposed to the elements like that. I will NEVER take another vehicle back to that location.

Service King offers the best collision repair with the best service. If anyone ever gets in an accident or damages their vehicle, Service King will work with your insurance and give you a lifetime repair on the work. After being in business for almost 35 years, you know that it’s not a fly by night operation and that they genuinely are the best around, hands down!