Raleigh Tire

Waste of time. Went there because my wife goes there for the convenience of it being down the street from her work. She even left a five star review. So I drive 45 minutes from my job to get there today around 4:15. Found out just because their sign says closes at 6, some services like oil change ends at 5 pm. And their make an appointment online means nothing to them because they didn’t have time for my oil change at that time and I ask to make an appointment for the following day, they said it doesn’t work out for the walk-​in people that get upset that the appointment person goes ahead of them. So I guess that online service they offer is just a joke to them on all the poor suckers that attempt to get service around the time they wish. So I never actually got any service but felt like I should just go to the dealer ship that is less than 10 minutes from my house. Was hoping to get that great service I heard about instead got a lesson that they are a waste of my time and money. Something they care little about.

I wish I could give more then 5 stars. Customer service is absolutely fantastic. Terry is a gem and they are lucky to have him there. I had gotten a flat tire after running into a pothole and had purchased a tire/​road hazard policy from the dealership in Texas that I bought my car from. Terry went above and beyond my expectations to get the details/​paperwork of the policy worked out but also found my exact tire. He ended up having to order the tire 2x because the first tire wasn’t the right one (who knew I had such fancy Goodyear tires? Lol). He called me and kept me informed of everything over the next few days. I ended up getting my oil changed while I was there too because the service was great as well as the prices. I usually go to the dealership but I think Im a new fan of Raleigh Tire. If you are in Arlington and need your car worked on, go see Terry!

I went in for new brake pads and less than 1 hour and 30 minutes later I was leaving after had great service from Jason (front desk guy) and the mechanics. They did try to get me to get a new air filter, but were very nice when I decline. I will be switching to them from where I usually go for 1) the great service and 2) the prices and 3) location. Great job!

After waiting for over 2 hours at a competitor’s location with no follow up or concern by them about the extensive wait time, I took back my keys and went to Raleigh Tire-​Arlington. I got a set of new tires installed and a tire alignment within 20 minutes of walking in the door. And it was $ 50 cheaper than the competitor. And the technician showed me my alignment results before and after! These guys know what customer service means. Excellent job! I will be back.