Pump It Up

With my husband being in the Army, we’ve been to many cities and many places like this. But I have never seen it as dirty as here! Yuck! The floor was discusting — all it would take is vacuum at least, and the bathroom was nasty too!

Looked online to see when open jump time would be. It clearly stated 12:00pm. Once we arrived I was told open jump begins at 12:30. I immediately showed the three employees behind the desk that the online calendar said 12:00. Then I was told it actually was 12:00 because of a field trip… well duh… that’s what I JUST told you.
I am giving two stars because my girls were allowed to jump for free because the credit card machine wasn’t working.
Once we entered, the first bounce room was so hot it took our breath away. The thermostat on the wall showed 80 degrees. The other room was nice and cool.
Before we left I asked how much the air hockey game was and the employee told me $.50. We put two quarters in and the game did not start.
What a disappointment!

I’ve gone to a few Pump it Up’s in the last few years. This place rates a little lower than my previous experiences. The location is a bit hard to find since there is no sign in front letting you know where to go. You’ll need to see the sign on the building which you can’t see from the street. I had to drive by it three times before I finally found it, the whole time I had kids saying «are we there yet, are we there yet?» This is not the fault of the people that run it, but worth mentioning.
After parking and entering, it wasn’t super crowded, but the staff seemed like they were already done and tired for the day. C’mon man… this is a kids place and you gotta be pumped up and ready to get this party started. I walk to the front desk and I’m told to go over to one of three iPads to fill out my parent waiver. OK, so I stand behind people having conversations that don’t move, they just stand there in the way. In the between time, three employees are behind the waiver line traffic and not directing people, it’s starting to get crowded. I recommend crowd control, let people know to please fill out the form, then move with your child. Deliver that message with a smile and a great attitude.
Once complete I go back to the counter where one of three employees simply points to where I need to go. I walked into the wrong room since they didn’t do a great job explaining where to go. I feel like when I disturbed them from thier conversation, they REALLY wanted to tell me «where to go».
I finally find the right room, I see a few parents I know and begin to say hello after directing my kids to the bounce house. In less than ten seconds an employee comes over and tells me my kids can’t go on the bounce house because they have no socks.
There are several kids on the bouncy with no socks… this angers me, but rather than complain, I comply.
I of course have to buy socks at 2 bucks a pair. I’m not happy about this. Not because of the money, but more because they could have told me this before I came to this room. I buy socks and get my kids ready, then sit and talk to other parents. Several of the parents had to buy socks. Suggesting, perhaps over emphasize to the person having the party to have the kids wear socks. If they did, then shame on the person that invited us.
After a little time passes, it’s time to move. The employees come out and direct the kids to the room with the presents and food. A second employee comes over and tells us we need to move out of the room since there is another party coming in. He asks me to please have my guest move to the next room. IT’S NOT MY PARTY. Suggestion, don’t tell me the reason why in a non-​upbeat fashion, it makes me feel like I’m a burden. Everyone moves to the next room and the kids that ran the food part did a good job. There were two to three employees and they made sure everyone had pizza, a drink and cake. The one kid even slipped me an extra piece of cake for my kid.
I think this is a great business model and I understand they have to move you fast to the next room to keep the flow of things, I only left two stars because I think they need to work on communication and manners. It’s simple; regardless how your day goes, when you walk into Pump it Up as an employee, walk in happy and ready to over direct adults with a friendly and upbeat attitude. It goes a long way. People will be frustrated, but it’s your job to deal with the parents and make sure they understand the rules, after all, these are the potential customers that you want to come back and have parties for their kids. Think about how big Disney is, but I’ve never had a bad experience there. Why? Attitude. Take notes and use my review as a learning experience.

One of my kids was invited to attend a friends bday party here, and having been to several of these places this one is pretty neat. One of their arena’s is lit with black lights and laser light things. And kids loved it. The guest of honor also gets to sit in a big throne.
Staff was friendly and they keep the party going to make sure it is done on time. At times it makes you feel rushed but better that than having party drag on.
Neat place

We always have so much fun here! Just wish they were open more days a week! Memberships would be cool idea as well!

Love coming here for the pop-​in-​play. I have had my kids birthday party here and love how the staff goes the extra mile to help out with kid safety, guests, gifts, and food. I would have given 5 stars if they would turn the a/​c on way before they open so it’s not hot.

Really nice bounce house … we came for yet another birthday party for another one of my daughters classmates. This one was out of the way for us, I guess closer to where they or their family live … anyway. Probably the most pleasant bounce house party we’ve been too. We arrived a little late so we put our gift on the cart and were directed to the room they were in. The had some nice bounce houses, as well as other activites the kids could do. Both the bounce rooms we went too had air hockey tables (costing a buck?) one I think had a hurricane simulator … one had a bounce climbing wall where you got a flag, one had a ball catcher bounce thing … etc. I’m not sure if the rooms were that big or the fact there were only 10 or so kids in our party but I didn’t feel crowded, over heated, or rushed. They had plenty of seating in the party room for the kids and adults. Man I do wish this was closer to us!

I booked my son’s birthday party here. The place is lots of fun for large parties. I’ve been to several birthdays here and the kids always have a good time. The adults usually have more fun than they’d like to admit.
Our attendant, Bryan (or Brian), was quiet and not at all engaging with the kids. He actually reprimanded my four year old for eating his pizza too slow (not knowing that I was watching). However, I’m not going to hold this against them too much because I’ve seen the other attendants and they’re usually pretty great.
But, I do have three big qualms with the place and that’s why I can’t give them more than two stars.
1. Price. It’s very expensive considering the amount of time you get. There aren’t any competitors (yet) for this type of business and that’s probably why they can charge as much as they do. The price varies depending on the time slot, which is silly considering the fact that the services they provide are always the same. It’s cheaper to book at a time that would be inconvenient for working parents and children in school.
2. Food Restrictions. You can’t bring your own food. This was my biggest complaint. You’re restricted to bringing fruit & veggie platters and your birthday cake. They order pizza from Mr. Jim’s. That’s your only food option. The kids usually aren’t picky about where their pizza comes from but they should offer the option to bring your own food for the parents that have to spend the time at a noisy birthday party. I find this absolutely ridiculous because I think it cheapens the experience. You’re willing to shell out all this money for a birthday party and you’re restricted to feeding everyone, including adults, some crappy pizza that you would never order otherwise. Food allergies? Needing a gluten free meal for a family? Want to feed your loved ones a decent meal before cake? Tough bananas.
3. «Themes.» This goes hand-​in-​hand with the price complaint, but they offer «themes» for parties for a little bit extra. DO NOT BUY A THEME. Simple as that. We purchased the superhero theme for my son because Pump It Up advertises on their website that they offer «imaginative play» and special interaction with the kids. Total rip-​off, the superhero theme meant playing the theme songs from popular superhero movies like The Incredibles, Superman, Avengers, etc., over the speakers, and the attendant carrying around a plastic tube and giving the birthday boy «trophies» between rooms to put in the plastic tube. That’s it. The «trophies» are foam squishy toys… like the stress balls you can get from the dollar store, or chew toys for a dog… We switched rooms twice.
Not even kidding… they charged me extra for my son to put a handful of cheap toys in a plastic tube to some «special» background music… twice.