Pringle and Sons Moving Co

If zero stars were in option, Pringle and Sons would get that rating from me. I’m late posting this review from a move that was supposed to happen in December 2013, but I will echo recent reviewers in that this is by far the worst moving company I’ve dealt with – and that’s saying something, considering I’ve moved 5 times in 4 years in the DMV area.
The scheduling process was actually straightforward and customer service good right up until the day of the move. I was moving two days before Christmas, not ideal in any situation, and nervously awaited the movers an hour after their 9−11am arrival window had passed. When I called the office, they said they kept saying the driver was stuck in traffic and were on their way. I thought, OK, no problem – I can deal with that.
Another hour passed with no sign of them, and when I called the office again they actually gave me the driver’s number so I could get an eta from him directly. Not a great policy if you can’t communicate with your own driver and pass that info onto the customer, but whatever – I called the driver, who then proceeded to complain to me about how bad traffic was and how they had gotten held up at another job 2 hours away. I was shocked – I had been assured that I was the first job of the day, and when I called the office to relay this, they claimed they weren’t aware of a job before mine.
What the hell?! I was getting more and more nervous, and extremely exasperated with this company at this point. After another hour of being assured they were on their way, I finally called the whole thing off after finding another company that could move me the next day.
I realized that if Pringle and Sons couldn’t even handle the arrival portion of the move, I sure as hell didn’t want to spend the day finding out what other incompetences they might have in store for me as they moved all my stuff. I was lucky to find another company that could take me on Christmas Eve Day – ALS Movers, btw; they are the BEST.
This company should be shut down. Don’t even think of using them.

Most unprofessional business that I ever dealt with, they show over an hour and a half late not in a company truck but in a UHAUL truck with no moving equipment. They gave no good reason for being late beside the fact that they were sleeping or fixing their jeep. The movers were slow and didn’t wrap anything (plenty of scratches on the furniture that). And they of course went overtime. At the end of the experience with Pringle and Sons the results were: that the move took all day, my furniture scratched and they charged me and overage fee because they went over the allotted time. When I called to home office to complain and to make a claim for my furniture being scratched. I spoke to a Chris, who shouted me down and put the blame on me for my furniture being scratched. Then he lied saying that he was going to have an adjuster come out to view the damage, that never happened.
Don’t use their services unless you want to be inconvenienced all day and have your furniture damaged.

We booked and confirmed them for 2/​15/​/​2014. It did snow that Thursday, but we contacted them again on ²⁄₁₄ to make sure there would be no issues. They said there should not be. They scheduled arrival time between 11am-​1pm. At 2:45pm we called (no one had shown up or called) and were told «they are almost done with the previous job and would be in touch with you very shortly» No one ever called. We left numerous messages on their main office line, but were not called again until nearly 7pm that night. The driver called to «axe me should he still come». Ridiculous. I understand they may have been held up on a previous job or traffic or weather or whatever (our move day the weather was clear and very nice) BUT – NO ONE CALLED US TO OFFER ANY INFORMATION AT ALL. We left messages throughout the day just asking for some kind of update, never got one. That is unacceptable. I literally sat and waited from 11am-​7pm, and wasted the entire day. Imagine this happening to you on your move day. IT was awful. Unacceptable. I still have not heard from them. I did call 2 men and a truck and they were awesome. 2 guys did our whole move in 3.5 hours and not a single scratch on anything. I assume these positive reviews were written by friends, because if they do business with everyone like this, they would not be in business for long.

Worst moving company out there. Don’t use them. I hired them to help me load a Ubox. First the guys showed up with no dolly to move my stuff and I told Ryan at Pringle I live on the 4^th floor with an elevator. Then they tried to make me buy $ 50 worth of plastic wrap when I plastic wrapped my own stuff. They had no idea how to pack. They actually were day laborers not movers!!! My stuff was scratched up and had awful gouges because of there poor packing. They packed and unpacked the Ubox three times!!! Even the movers that unpacked the Ubox said they had never seen such an awful packing job. I realized that without a dolly it would of course take them longer to load and then I would have to pay more. A total scam. Don’t use them unless you don’t mind paying more and don’t care about how scratched up and torn up your furniture gets. Worst movers out there beware!!!

STOP! Do not use this moving company. They never showed up today and finally stopped answering the phone when we called. We have no place to sleep because of them and obviously they do not care.
I have never experienced such unprofessionalism.
Hire at your own risk.
I wouldn’t have given them one star if this system would let me.

Called twice and no answer to my calls. Worrisome if I have to do business for them

Working with Pringle & Sons Moving Company was one of the worst and most frustrating experiences I have ever had with a company, and I’ve dealt with Comcast.
Communication was nonexistent. When I would call to make arrangements or give more details on our move, I would be asked to follow up with an email. I didn’t mind that. I actually like to have everything in writing. The problem was I would NEVER get a response. I would then have to spend more time following up with phone calls I didn’t have time for. Half of my questions were still never answered. I asked how payment was handled at least twice. With no answer, I was then surprised when we were presented with a bill to be paid immediately in the parking lot.
My husband called the day before our move, because we hadn’t heard back from Pringle & Sons. We wanted to make sure we were scheduled for the correct time. We weren’t. On the day of the move, the movers arrived two and a half hours late. They even told us they hadn’t had a job before ours.
I was told all about the special way furniture is wrapped and was shown pictures of wrapped, padded and protected furniture. Nothing of ours was protected. I would have supplied materials if I hadn’t been told it was part of the deal. Instead, my couch cushions and pillows were drug on the ground and through filth.
Fabric was ripped off chairs and there are scratches and gouges all over our furniture. A leg was smashed off one of our tables. The movers at least addressed the table, but with little concern. In fact, one of the movers asked if the leg might have been loose, ignoring the fact that it was clearly busted. I realize things happen during moves, but friends (most of whom have used movers many times) were surprised by the state of our furniture after Pringle & Sons got done with it.
It was quite impressive how much the guys could move at one time, until they started to drop boxes. Dollies were piled high with boxes and toppled over not once, but twice.
Even after we asked them not to, our heaviest boxes and belongings were piled on our non-​weight-​bearing pieces of furniture.
One of our movers fully admitted, several times, that he didn’t look at the job sheet before he came. He said he didn’t have the correct materials and he didn’t know anything about the job.
I was asked to send an inventory sheet. I diverted my time and energy from packing and working on the dozens of other things I had to do to give Pringle & Sons a thorough inventory list. The list was never even looked at. That was obvious by the fact that the movers couldn’t move our TVs and some of our other belongings since they didn’t have any materials. We have a large mirror and I very quickly realized that would be better left for us to move as well.
The move took forever, even with us helping and the fact that there was no wrapping or padding happening. It probably didn’t help that one of the movers was on his phone most of the time he was on our job.
The initial bill rate was more than the quoted rate. The mover was good enough to call in to get that straightened out. Of course, we couldn’t get a receipt because, again, the mover said he was not prepared. He added that the day had not treated him well. After being displaced from our home (because of mold) and watching every possession we own be mishandled, we didn’t feel like hearing someone else’s sob story.
I contacted Pringle & Sons about our experience. It took more than three weeks and several attempts to get a response. Ryan, the owner, told me other customers had similar experiences at about the same time. He even gave me the name of an employee who had been terminated (who was not on our job) and other sensitive company information, but he tried to turn the blame on me. Ryan and his office manager couldn’t even figure out who was on our job, nor did they have a record of what we paid. Much like their communication, their record keeping is nonexistent.
Over the course of a couple months, I continued to contact Ryan and would wait for replies that took weeks. We came to an agreement and I thought things were ending amicably. Surprise, surprise, Ryan and Pringle & Sons did not live up to that agreement and they discontinued contact.
Ryan told me they are expanding to a new city and that has taken him away from this location. Even with him on site, Pringle & Sons would be a very poorly run company. Save yourself, your time and your possessions.

Criminals! Put my property in a Public Storage under the owner Ryan Pringle’s name and I paid him to store the furniture… more than what PS was charging him and he failed to pay PS resulting in the sale of my property!

We recently used Pringle and Sons Moving Company to move from 2 apartments in Arlington to 1 location in Alexandria. The two movers worked quickly and were very nice. The price was definitely competitive for the area. Eric even came back the next day (for free) to help take apart a tricky bed and haul it for us. Would definitely recommend them and will use again!

I have moved quite a bit over the past few years and dealt with many moving companies… and my experience from begining with Pringle and Son Moving Co is by far the VERY BEST. From my initial call/​emails with Ryan who was very professional and knowledgeable of the business and able to advise me at every point of his staff’s arrival and that trickled in a special way to his staff. Jason and Ryan were the most pleasant, hardworking and dedicated movers I have ever seen in action. With very uncomfortable working conditions…100 degrees, my 4^th floor apt constant up and down the stairs and remaining cordial and dedicated to doing the best job of loading the truck despite rain and then neatly packing everything in the storage unit. I could go on and on… Pringle and Sons Moving Co YALL ROCK… I highly recomment them…

Chuck and Ryan from Pringle and Sons really bailed me out of a jam.. .literally.
I recently moved into a new condo and purchased a great leather couch on Craigslist. It was the first piece of furniture I moved in, and the guy I purchased it from delivered it in his pickup truck. Stupid me, I didn’t think that the small entryway to my very old condo might not accomodate an oversized couch. After several hours of maneuvering and tugging and pulling and minor damage to both the couch and my walls, we had managed to get the couch into the entryway.. .but couldn’t move it up the stairs. And now that it was in, it was refusing to come out. So basically I had a leather couch stuck in the entryway of my condo at 6pm on Saturday evening, no way to close my door, and impending rain.
I figured my best bet was to call in some experts, but I had low expectations that I would find any moving services available on short notice at 6pm Saturday evening. I got on Unilocal and started making calls. Most went straight to voicemail, until I called Pringle and Sons. The person who answered said that he had a two-​man team in the area and they could be at my place within the hour. Score! He even worked with me on the price. Sure enough Chuck and Ryan showed up shortly and assessed the situation. I told them that ideally I’d like the couch to end up inside the condo, but that the second option if that wasn’t possible without additional damage was to just get it out. They spent at least 30 minutes repositioning and trying their hardest to get it in and up the stairs, and they were very conscious about preventing further damage. Finally, we all had to accept defeat. But the sofa Gods hadn’t quite forsaken me yet, because JUST as the couch was being extracted from my place for the final time, one of my new (and very kind) neighbors happened to be taking a stroll around the block. He noticed my debacle, decided he could use a new couch himself, and ended up taking it off my hands for only $ 100 less than what I had paid for it on Craigslist. Chuck and Ryan, having already completed the job I had hired them for, offered to put the couch on a dolly and wheel it down the street to my neighbor’s home where it (mercifully) slid into the doorway, no questions asked. I did suffer a fit of giggles as I drove behind them with the couch cushions in my car.. .the absurdity of the situation really hit me as I saw my couch wheeled down the street at dusk as Chuck waved oncoming cars around it.
Gluttons for punishment, Chuck and Ryan returned to my condo and spent another 15 minutes putting my front door back on its hinges, even though they hadn’t been responsible for it coming off in the first place. These guys really saved my butt and they were friendly and professional through the whole ordeal. I’ve always been a «move-​it-​yourself» kind of gal, but if I were to hire movers in the future, I would definitely give Pringle & Sons a call, and would place a special request for Chuck and Ryan. No oversized furniture, I promise.

The two men who moved my furniture were very efficient and friendly! I would highly recommend them. Good job!