Potomac Paint & Design Center

This is such an obviously fake review! Shame on you, Sue.
Potomac Paint and Design Center is the place to go to for Benjamin Moore paint and the BEST advice regarding paints and colors in the area. They are open 7 days a week and have a color consultant available most of the time. If you’re not sure of what color shade to choose or need some help deciding among several different colors, ask the consultant. She knows what questions to ask you and will guide you to a good choice. I just repainted the entire interior of my house and couldn’t have done it without this help!
And any of the people who work here can help you choose just the right type of paint with the proper amount of sheen… just ask. They will also match a color from a different brand of paint, or tint a given paint so it’s darker or lighter but the same color as the original.
I also thought the selection of brushes was great and was VERY happy with the Corona brand. These brushes held up to lots of trim painting and cleaned up very easily with soap and water.
If can get busy there on weekends, so try during the week. This is just a super paint store!

We used Potomac Paints for a color consultant for our new place and I could not recommend this place more. I think people should start off by looking at Houzz or Pinterest to find colors they like and then bring in a color consultant and let them choose the specific colors given your color preferences and your existing furnishings/​paintings/​floor/​etc. This place has overpriced paint but Teri was a great color consultant. She really helped us choose some great colors that brought our whole house together. Thanks a lot!

I’m a huge fan of BM paints, but the price gouging has to stop. I typically purchase my BM paint from the Paint Bucket in Culpeper. But once you enter the big city it’s no more $ 45 a gallon. Let’s charge $ 62 a gallon. To turn the knife I was told that since it took us 45 min to mix your paint I’ll give you a deal at $ 61 a gallon. Wow! Thanks.

I went in knowing the exact Benjamin Moore paint I wanted. Was I surprised that the gallon that BM has for $ 44.99 on their web site was $ 60.01 at Potomac paint. If you don’t need any design services shop for BM paint elsewhere and save a bundle.

The people at the paint counter are very rude. They can’t answer simple questions and are obnoxious. I know many people who have had the same experience. They lose a lot of business for the owners. Just the worst customer service around.

Worst customer service. Period. I was starting to get self conscious that it was the tone of my skin they didn’t like hence the awful customer service. Luckily it’s not just me. Tape for 28 a roll ?? Yup not making that up. Sample pots all gone ?? Really? Did someone come in and order 500 in a weekend? Don’t go here.

Potomac Paint and Design Center is the place to go to for Benjamin Moore paint and the BEST advice regarding paints and colors in the area. They are open 7 days a week and have a color consultant available most of the time. If you’re not sure of what color shade to choose or need some help deciding among several different colors, ask the consultant. She knows what questions to ask you and will guide you to a good choice. I just repainted the entire interior of my house and couldn’t have done it without this help!
And any of the people who work here can help you choose just the right type of paint with the proper amount of sheen… just ask. They will also match a color from a different brand of paint, or tint a given paint so it’s darker or lighter but the same color as the original.
I also thought the selection of brushes was great and was VERY happy with the Corona brand. These brushes held up to lots of trim painting and cleaned up very easily with soap and water.
If can get busy there on weekends, so try during the week. This is just a super paint store!

I agree with Ryan W. and his review. I had a similar customer service situation myself. They have a good selection of high end paints, but that is all there is to it at this store :(
Customer service is pathetic at best :(I only went there coz I needed paint on a Sunday (most other paint stores are closed sundays).
There was only 1 person working all day and, from the look of him, seemed to be at his wits end. He was extremely rude and short answering phone calls and did not show much enthusiasm helping people waiting in line. And, yes, a line there was waiting to be helped!
I struck up a conversation with him and he immediately started complaining on how bad it was for him working sundays since it was always busy and how he was overworked! I think more business in this economy would be a blessing and I would roll out the red carpet for customers paying top dollars for paint and paint supplies!
If I have a desire to be treated worse than cattle, woudl I not head to the nearest Home Depot instead???
Also, their prices are at least $ 10 over other stores selling same paints — Benjamin Moore, et al.
I will say skip this store and drive to Vienna Paint in Vienna.

I’ve had great customer service here both in the design area and paint area on weekends and after work on a weeknight. The designers helped me pick out colors that would work with my apartment and the man behind the counter recognizes me. Since I’ve been buying so much from them, he gives me a discount on paint which definitely helps since Benjamin Moore paint is on the pricey side.

I had excellent customer service here, and they carry paint you can’t find at your hardware store/​Home Depot, such as C2 and Fine Paints of Europe.
I was only looking at paint for a small project, but the design staff was friendly and helpful, helping to match colors and getting samples for me. This was on a weekday afternoon, not too busy. When I was back a second time on a weekend to actually get the paint, they were really busy but no less friendly or helpful. The guy at the paint desk walked me around, getting me the right brush, roller, etc, told me I didn’t need the extra tools I thought I did, was full of tips, and did this all quickly. A great experience, I’ll go back for sure.

This is really a review of the customer service at Potomac Paint, since they largely carry Benjamin Moore paints — you can decide for yourself if the product is any good. But, I can tell you the service is not good. When we called ahead, the lady who answered the phone said she was too busy to talk to us. When I got there, I matched the response up with a snooty-​looking young woman who worked in the «design» part of the store. It was near the end of the work day, and she telegraphed a «I’m about to leave, there’s NO WAY I’m helping you 15 minutes before closing.» The guy behind the counter was a little better, but he forgot one of my paint samples. Other customers in the store seemed to be getting limited customer service as well. I guess if you need Benjamin Moore paint, this is the place to go, but don’t expect much.