Point at Pentagon City

If I could zero stars I would. I don’t recommend this building to anyone. Emailed property management about the poor services I received from the front desk and he hasn’t even acknowledge my email. Unacceptable!!!

I have lived at the Point for two years. The first year, under the old management, was OK; not the best, but good enough for me to renew my lease. The second year under new management has been awful, and to the point that I am paying two months’ rent penalty to break my lease and move. Do not be lured-​in by the large floorplans and the low rent– tenant turnover is high, there has been a string of break-​ins and theft, and any sense of «community» we had has been lost, thanks in a large part to Panco Management.
Pros:
1) Lowest rent in south Arlington
2) Large floorplans
3) Convenient to Metro, airport, major highways
Cons:
1) Safety concerns– string of car break-​ins and theft; I would not recommend this apartment to a woman living alone or someone who is new to the area. I don’t want to scare anyone, but south Arlington statistically is less safe than north Arlington.
2) New management is still terrible and doesn’t care; notice they haven’t taken the opportunity to address anyone’s concern here on Unilocal.
3) Exterior doors often broken or left unlocked.
4) Hot water is not consistent.
5) Normally we are the first building on the block to lose power during a bad storm/​heavy snowstorm.
6) High-​turnover of tenants

A Tale of Two Cities is an appropriate descriptor of The Point Pentagon City (TPPC). On the one hand you’ve residents who’ve lived here since day 1, 1981 and many management changes. On the other hand is the high turnover. How do you have decades-​long tenants and still have high turnover? The answer, which is consistently echoed in every review, is the management.
TPPC is improperly managed from its online reputation to its daily operations. Problems, legitimate life-​threatening problems, are ignored. A toddler could have pushed my front door in as there was a single screw attaching the hardware and deadbolt to the door. The service request was answered by filling the empty screw holes with caulk instead of screws. A front door is a security item. If it’s failing it should be replaced. I consulted with law enforcement and figured out a functional repair. The repair cost $ 3.00. That’s how little my life or possessions are worth to the management of TPPC-​$ 3.00. They didn’t fix the door but did place a flyer in the lobby regarding «the recent trend of daytime burglaries.»
The callbox has a shortcut code that allows access. Life, health, and safety? The exterior doors have faulty hydraulics and close ajar. Anyone, absolutely anyone, can enter the property to vandalize or harm residents. Life, health, and safety? The open loading dock has an unsecured freight elevator with direct access to the tenant floors. There are no cameras or security so I hope they only steal from you. Management cares so little for your life that they put up flyers instead of locking doors.
Leasing makes money when you sign up. Google «1200 Block of S Eads» for the Arlington County police blotter & incident tracker. Only 3 buildings at 1200: TPPC, the Meridian, and Bella Vista Condos. (The Bartlett, under construction, is actually 520 12^th). Why is this residential block in the crime blotter so often? Criminals look for easy targets. Maybe the criminal who enters through TPPC’s unsecured doors will see the management’s burglary flyer and decide to turn around!
TPPC has disappointed me in every way that it is possible for an apartment community to disappoint a resident. Here are three among many dozens of examples: 1. Apartments are turned over without even basic cleaning. The carpet in my unit had both surface and imbedded grime. Unit had a smell that I later learned was a roach infestation. The cigarette smoke from your neighbors will enter your apartment. The drastically cheap carpentry and fixtures left little doubt regarding TPPC’s compromising standards. The model has upgrades that do not exist in the actual unit. As an added bonus, TPPC used ads with crystal chandeliers and cocktail parties. all while removing luxury from all their signs. Why bait prospects with A+ images and fixtures only to provide substandard dirty items in the actual units? Why state you don’t compromise when the filthy property states that you do?
2. I submitted a service request on the HVAC unit. The requests was «solved» and stated that the noises were «normal» and that I should ask if I needed help operating the A/​C controls. I was shocked that they ignored an obvious problem by insulting a tenant. I complained and the maintenance mgr came up to show me how the system works. He left, embarrassed, after 45 minutes; he had to replace the «normal» capacitor.
3. TPPC requested I empty my entire kitchen so they could spray for roaches. I did this and took pictures. As expected, another unit on the same floor was scheduled by mistake. I had to live for an entire week without a functional kitchen. The roach issues in the building are epic and I literally had to move out 3 times to allow them to spray. There was no reduction in rent or apology for the squalor that allows these pests to flourish. By the way, TPPC fines $ 50 dollars if you fail to prep for pest control. TPPC does not compensate you when they fail to perform.
TPPC advertises to tenants who «don’t compromise.» That’s just buzz. In an email, I told the manager of this complex, «I add up the time, lost sleep, lost work, emotional distress and constant upheaval and realize that renting here has been the worst decision I ever made.» TPPC wants uncompromising tenants but goes about it wrong. TPPC cheaps out on $ 3 repairs, allows slime to grow in laundry room washers, loses packages, makes infrequent and inadequate repairs, upgrades the model while neglecting the rentable units, has roaches hanging out in common spaces, has stink, dark hallways, etc… These standards are just too low.
May I be perfectly honest? I know you’re going to move in. I, too, ignored negative reviews and have lived to regret that decision. I cannot and will not recommend this property to anybody ever for ANY reason. However, since you’re moving in, I’ll wish you the best. Enjoy your stay at TPPC.

POORLY MANAGED… If I could give it a negative star… I would. I, too, moved here thinking it looked nice on the day they showed me the model… the kitchens had been re-​done, stainless steel appliances, etc. DO NOT BE FOOLED BY THE PROPS THAT MAKE IT LOOK NICE. I agree with everything the other reviewers have written. So, if you LIKE cock roaches, lack of hot water, if you LIKE cheap carpet, that unravels when you vacuum, if you LIKE the draftiest cheap windows – honestly, in the winter you could hold up a match to the window and I am confident it would blow out from the wind howling through the cracks. that racks up utilities quite a bit. Closets — no lights in the closets… no overhead lights in the bedrooms… so how are you supposed to even see your clothes in the closets? The balcony rail was pulled away from the building, I reported it and because it is a balcony off of the bedroom, they chose to NOT fix it. The garage is dark dirty, the door is not secure half the time, the floors are filthy, it is dim, so not well lit, and the lanes are so narrow that if another car is coming in while you are going out… one of you will have to back up to allow the other one to pass.
Security – very lacking… the loading dock door is usually open until 11pm, with FREE access to the loading dock elevator. anyone could walk off the street and have access to your apartment because the loading dock elevator is not secure most of the time. The door in the garage that faces 12 th street is almost always open, giving anyone access to the vehicles in the garage… that is why you see so many vehicles vandalized in these write ups. Water damage everywhere in the garage, pools of water, cracked concrete… the carpet in the walkway from the apartment to the garage is filthy, smells, and is used by the pets in the building. the elevator in the garage is forever breaking, last time it was out for a month… so if you park on the 3^rd floor of the parking garage, and you have groceries… and you go to the elevator, be prepared to walk down with your cart… they told me that I should drive to the front of the building, unload my groceries, then go back out and park my car and walk to your apartment. that is pretty inconvenient.
the TVs in the gym have not worked since I have been here… about 9 months. And they do not have any intention of connecting them in any way. Small pool, and small barbeque area that is usually mobbed by large families who apparently all live in the building.
the location is good, yes… but there are a lot of other places that are in good locations, that you will be happier in… do not move in here, you will be sorry. I can’t wait to move.

None of the items I wrote them about in July have been addressed. None.
The building is filthy. All of the Tvs in the gym still do not work. The parking garage continues to break apart. Auto locks to one of the doors have yet to be fixed. Did I mention again, the building is filthy. I am coming up for renewal and cannot wait to leave.

I signed a 12 month lease last year and was so happy to finally get out of this building. For starters, my last month at the point, I did not have hot water on three separate occasions. I need a shower before work and it is entirely unacceptable that my roommate and I paid nearly $ 2.5K each month to live in this unit and they can’t even have hot water consistently. They’re also screwing residents over on utilities. My unit was charged ~$ 250 each month because utilities are aggregated throughout the building, which means no incentive to conserve. In my new, modern apartment, my roommate and I are only paying $ 125 total in utilities each month.
While the building is advertised as «secure,» the front desk staff buzz any and everyone through the door, and they’re not super friendly about it. It’s not a very warm and inviting place to walk into after a long day at work. While there are three elevators, you can only ever truly count on one to be in working order. In a 19 story building with three elevators, I’ve had to wait a 5 full minutes for an elevator when I was on my way to work.
The walls are super thin and there is a gentleman who lives above me who I can hear every single day. Not to mention the huge construction project happening right outside your window that starts up every weekday morning at 7AM… they’re at it on Saturdays too…
Also, to further highlight the depth of incompetence, the management didn’t charge me or my roommate the monthly parking fee for months. I eventually got rid of my car about 5 months into the lease because I wasn’t using it anymore, and when I returned my parking pass to them and changed the lease to reflect this, they continued to not charge my roommate for months. That was a loss of almost $ 200/​month to them.
The building itself is in a deteriorating state. The windows are drafty and dirty, the «carpet» is terrible, and the ceilings are popcorn. While the units are spacious and the location is hard to beat, you can spend your hard earned money elsewhere and get much greater quality.
When I reserved the freight elevator to FINALLY move out (I moved out over a month early), I went the day before to confirm it was still reserved for me. The day of move out, I went to the front desk to get access during my window of time in the elevator. Wouldn’t you know, they had it double booked. I had my moving truck in the garage and some middle aged man started yelling at me and telling me he had people on the clock so I had to let him use the elevator. I went to the front desk to clear up the issue and they told me I had to let the guy use it. OK thanks? So I sat on the curb racking up time in the uhaul I rented waiting two hours for this other guy to finish.
Heed the advice of every other reviewer here and find somewhere else to live.

Repetitive car vandalism in property’s covered garage; nonworking security cameras for police to actively investigate the crimes. Building management and corporate office reluctant to notify tenants only after my begging them to notify tenants via the Resident Portal for their safety. After repeat vandalisms, I was told «oh well» not our problem-that’s why there is insurance. I was also informed that Management assumed the vandalisms were an inside job. Oy! That made me feel real safe (NOT) to hear I live amongst common criminals. The vandalism cost me out of pocket over $ 4000 to repair my car. This building charges for monthly parking. My car would have been safer parked on the streets rather their garage. Four other neighbors cars were vandalized in the same night. Eight sets of rims and tires were stolen. One truck was broke into and items stolen. The only answer given from Corporate Office was that the cameras in the garage do not work. No formal security on premises; doors which links garage to building are often propped open; the world’s cheapest and laziest Concierge only at front desk Monday through Friday until 11 PM (minus their breaks). Dog feces and urine in main hallway leading from the garage to building. Be prepared to walk through piles of dog shit as you travel through the building. Garage cement is deteriorating with evidence that the garage is in need of major repair or it is doomed to cave-​in cars. Columns which hold the garage floors are separating from foundation. Mold and mildew emits from AC units. If you feel sick for no reason after living here, best to get your physician to check you for mold and mildew exposure. Had to beg for carpet to be replaced after showing evidence of black mildew buildup growing up wall from old carpet padding. Community store which once was a convenience has been close for years with no plans to reopen. Cybercafe is often taken over by minors who play on computers. Large mice running rampant in loading dock, garage and stairwells. Construction noise. Towing company is a predator for towing tenants cars, but unsightly broken down vehicles remain in the garage for years. Seems affordable, but do your research and request crime reports from building before moving your family here. I can continue on about the unprofessionalism of the management staff and other items; but this review is long enough. You should get the gist of not wasting your time moving here, if you want a healthy and safe quality-​of-​life.

I moved in right after it switched to new management, and I was unhappy from the beginning. I set up an appointment with the leasing office to come in and sign my lease, and when I showed up the person wasn’t even there, and his coworker was busy giving an apartment tour. Eventually I met with his coworker, but my lease hadn’t even been prepared yet. I was really glad that I took time off work to come in for this appointment when no one was even there to meet with me.
Overall the amount of space you get for the price seems like a good deal, but it’s not. Utilities are split between the entire building, so there is very little incentive for anyone to conserve anything. My average monthly utility bill (gas, electric, trash, water and sewer) was $ 150-​$ 200. Most of the time water and sewer was costing me $ 75/​month. I’ve lived in several different apartment buildings in the past 5 years and I have never paid so much in utilities before. Maybe this was because the washer and dryer combo in each apartment takes on average 4 hours to do a load of laundry.
The building overall was poorly maintained. I lived on the second floor near the trash chute. The trash was not picked up often enough, which meant the trash would back up the chute and the smell would permeate into the hallways and my apartment.
Maintenance did respond quickly to requests, except on two separate occasions the front desk had accidentally entered someone else’s service request for my apartment. This meant that maintenance entered my apartment twice without my knowledge and then left me notes like, «unclogged the drain» that was never clogged in the first place.
As every other reviewer has said, do not live here. I am so happy to have finally moved out.

I worked at this location and let me save you some time… DO NOT LIVE HERE! If you residents knew half of the things that went on behind the scenes you all would be ready to move yesterday. There is zero security in the building and the interior is falling apart and all the so called maintenance men are glorified handy men.

I have lived here almost a year and decided against renewing my lease due to the horrible leasing manager and management of the building in general. The building is in poor quality and the people working there have zero customer service skills and are certainly not the brightest. Even the front desk employees lack every sense of customer service. Definitely do not recommend living at this property if you want to enjoy your community and the people in charge of the building make it impossible to want to renew your lease.

If I could give this place zero stars, I would. I have lived in this building for four years and can’t move out fast enough. The ONLY redeeming quality is the convenient location, which can still only garner 1 start from me.
The new management has allowed this property to completely go downhill and residents are moving out in droves.
1. Maintenance of Building exterior and interior — building is very old and although they went through a renovation a couple years ago, the interior is totally dirty and not maintained at all. The exterior grounds are constantly littered with Costco carts, which the residents just leave behind. The parking garage is dirty and not well lit. The washing machines and money card machines are constantly out of order. The external doors of the building, which require a FOB access card, are constantly broken and do not close. Do not be fooled when they advertise as a «secure» building. That’s a joke. Numerous complaints to fix the door locks have fallen on deaf ears of the management. And then there is the management…
2. Property Management — the management staff are completely indifferent to residents complaints and requests. They are extremely difficult to work with and do not consider the needs of their residents, whatsoever. Need I say more?
3. Maintenance crew — The maintenance crew is very nice and respond quickly to requests, however it does take them several times before they can actually fix issues, such as leaky faucets, water pressure/​temperature, appliance problems, etc.
4.Noise level — Walls are super thin and you can hear EVERYTHING you neighbors do and every step they take. I will say that the front desk security is responsive to noise complaints.
Overall I would say avoid this property and look elsewhere in Pentagon City. There are some high quality buildings where you can actually get what you pay for.

This building used to be under the ownership of the Bennington. Things definitely went downhill after management changed.
1. Although they respond quickly to maintenance requests, it usually takes 2 or 3 times for them to actually fix the issue.
2. There was a big problem with bug infestation that was plaguing the entire building.
3. The new management increased the rent on a lot of current residents which made this building very unappealing considering the cutback in service at the Pentagon City Metro.