Net Systems

I had a great experience here. I brought my printer in, shawn said he would take a look at it and then he said that he would need to clean it to determine what the problem was. I was hesitant at first, thinking should I just get a new printer, but then went ahead and had him clean it. as I figured there were numerous things wrong with the printer. after he told me all the issues and I decided to fix them, I came in and he had actually gone ahead and ordered the same brand for me – a new printer! he said himself that I would have spent more money repairing the old one and I got the new one for 100 $ less than he would have charged for all repairs! very good experience.

The first time I’ve ever really, really wished there was a no star option. The people that work here are, hands down, some of the nastiest people I have EVER interacted with. I mean outrageously, out of nowhere mean!
My printer broke, I went to the manufacturer website to see if I could get it fixed and they created a work order for me to take it to this place. It didn’t say anything about cost so I called Net Systems to ask about the work order before bringing it in.
I call, tell them I have this work order, they put me on hold to look for it, they come back, I ask if there will be any cost associated. They say that the cost of the equipment will be free but I’ll have to pay for labor. The cost of the labor is $ 95. I look on Amazon and the printer is only $ 70. I just order a new printer.
Last night, a guy from Net Systems calls me to ask why I haven’t brought in my printer. I tell him that I found out the value of the printer was less than the cost of labor they had given me so I just got a new printer. He LOSES HIS MIND! He starts yelling at me that I don’t know what I’m talking about, that the labor would have been covered by the printer company, that I need to bring in my printer. I tell him that someone at his store told me I would be charged $ 95 so I already got myself a new printer. I can’t finish my sentences because he just keeps screaming at me to bring in my printer and I’m an idiot for thinking they would charge me. He won’t even let me talk long enough to say that, no matter what, I have this new printer I’ve used now and can’t return so I’m not going to come in. He finally hangs up on me.
Then someone calls me again today! They want to know why I’m not bringing in my printer. This guy actually lets me get out the whole story. I get a «So you’re not bringing in your printer?» I say no and then I mention the guy who called last night was really hostile and nasty to me. He says «Oh, ok.» And hangs up. Wow.