Mr Tire Auto Service Centers

If you want one of those places that sees a woman in need, thinks she might not know much about cars, and decides to rip her off, this is your place. My wife went in with a leak on a medium aged tire (25 000 miles) and needed service within a couple of hours. She was told the leak was in the wheel well and would have to be replaced. She was convinced she really needed to buy a second tire for balance. They next slip in a bunch of questionable junk fees and a junk warranty we didn’t ask for or want. When my wife asked them to take the warranty off, they claimed they couldn’t for technical reasons and would have to charge it. To top it off, they were snippy with her. It took nasty follow up calls to have them remove the charge for the warranty. They had the chutzpah to charge 600 dollars for two off brand tires. If this were the only place in Arlington to buy tires, I’d recommend driving to Fairfax.

Started by being told that the appt I made on the Mr. Tire website isn’t linked to their appt calendar locally and is «just a suggested time» so they can’t honor my appt. I drop off the car for an oil change, and come back to find my trunk a mess because they went looking for tire lock and didn’t put back anything inside the wheel well. I found a couple strange components n the trunk that they claim were «spare parts» and a plastic cover they claim was a «fuse box» that they don’t know where it came from! They asked me to come back the next day to ask the person who worked on the car.

I can’t say enough AWFUL things about this place. Long story short I left after a simple check up and the car started making a bad noise. Before I could bring it back my tire blew on the highway almost KILLING me. I have a 2014 model car so this should NEVER have happened. I bring the car back after they cancelled the few appointments I made (yes, they cancelled them, not me). They put on a new tire and then charged me for the tire. (I also asked them to leave the ruined tire in the trunk and they didn’t). By the time I got home the tire was totally flat.
The whole process has been a nightmare. I’m still working with them to get my money back but I doubt that will ever happen.
Not only did I spend a ridiculous amount of money to have them screw up my car and then get it fixed somewhere else but I actually was not safe in my car after their service.
NEVER GO HERE!

Things didn’t start well when I had an appointment, but they couldn’t find me in the system. I even showed them the email I received, but they still couldn’t find the appointment.
I waited over two hours for two tires, plus an oil change. Not sure if that is standard or not, but it seemed a little long. I had been walking around the neighborhood, and never even got a call when it was finished. Plus, they tried to charge me more than the agreed upon amount.
Then, after driving my car for a few blocks, I noticed it was making a noise that it wasn’t making before I brought it in. Of course, they were closed by then. But I don’t trust them to fix what they screwed up in the first place, so I need to take it to my regular mechanic.
Never again. If you value your time/​money/​car, do not go here.

These guys are super sketchy. I would not walk in the door unless you know cars, or unless you bring someone who knows.
Summary:
Sales guy tried to add $ 200 of services to my bill without notifying me.
Because I know cars, I know how to read an itemized receipt, and because I can decipher a legitimate disposal fee from an attempt to scam me, I had to ask the sales rep THREE TIMES, «What is this fee?»
He tried to upsell me on new pressure sensors o-​rings, an alignment, and some kind of other mechanical service I didn’t ask for.
I have a lot of experience working on my own truck, and have worked in a metal shop, so when some guy wants to throw around technical terms, I actually know what he is talking about. I really feel upset that other customers could be taken for a ride.
I originally went to Arlington Tire, but they wouldn’t talk to me very much and wanted to sell me a tire they had on promotion without much talk about comparisons. But that doesn’t compare to what these guys tried. Buyers beware.

I brought my car in for oil change and tire rotation. Given that their name is Mr. Tire, I would have expected them to check my tire pressure and inflate tires without asking. This is basic service I get from every mechanic I have been to, including Jiffy Lube.
Well, I drove off and within a day, the tire pressure light came on. They either messed up my tires while rotating it, or just didn’t bother to check my pressure.

Two tires were slowly losing air. Asked them to take a look at the 2 tires on a Monday morning with no appointment. Four hours later I was told that the tires were repaired and the car was ready for pick-​up. Total cost — $ 48.
One tire has a nail in it. They could have easily told me the tire couldn’t be repaired and I had to buy a new tire. No, make that 2 new tires because I couldn’t buy one without matching the other side.
But instead, they repaired my tires for less than $ 50 bucks.
I’ve brought my car there before and had positive experiences too. I didn’t realize they were under new management.
My experiences (thus far anyway) have been positive and I’d recommend them to others.

I had a flat tire and no where to go on a Sunday. They had it fixed within a few hours, gave me a very reasonable price and were friendly and easy to work with! I, like others, was worried about the reviews but I had a very positive experience with them!

I’ll admit, I was a little skeptical about this location given the reviews. But I had put off my oil change for too long and it was within walking distance so I figured I could at least go home. Earlier that day, my car started getting louder and by the time I pulled into the store, the noise was turning heads.
I didn’t have an appointment but they got me in right away and offered to take a look at the car… since they heard me arrive…
I waited at a restaurant nearby but was there for less than 30 minutes before Tony, the Service Manager, called to update me on the car. I wasn’t expecting more than a diagnostic and assumed I’d be taking my car to the Audi dealership the next day. Tony explained exactly what was wrong with the muffler. It wasn’t major but I should get it fixed ASAP and told me he could have my car ready by the time I came back. He even applied a discount for being a first time customer.
I know there are quite a few poor reviews but he also mentioned they are under new management so perhaps that was a factor. I was thrilled to find a place like this close to home and would definitely call on Tony again!

Don’t waste your time at this location. Contrary to low ratings I decided to drop by there .I had to get my tires changed on my BMW 640, I already had tires from tire rack and they gave me quote for around $ 30 per tire for mounting and balancing .had told them I’m switching from run-​flat to regular tires. Once I showed up next day at 8 am for my appointment they raised the price and said an additional $ 60 for four tires for removing run-​flat tires ‘since they are harder to remove’. Complete nonsense, I took my car to the Mercedes dealership closely in Arlington that did it quickly charging much less than these guys were trying to overcharge. Not worth wasting time visiting this location.

— Went for an oil change
— They missed the fact that my car needed alignment — unfortunate when your specialty is tire
— They suggested that I should replace a belt which later my toyota dealership denied — which was confirmed by 10,000 more miles on the car
— To top it all they were as friendly as a prison gate !!
Do not feel the need to go back any time soon…

AVOID: Mr. Tire was forced by their insurance company to pay over $ 3,000 in damages for negligent FALSE repairs. The local bald bozo manager claims to have «Audi level» mechanical skills from his «Audi dealer days» yet he’s slumming it here. Clearly his skills aren’t worth much except to increase liability for his parent company in the form of insurance claims. It begs the question, how long before corporate steps in to mitigate and stop their awful reputation from getting flushed down the toilet they’re already in?

They’re earning a 1 star only because zero stars isn’t an option. Take my advice – AVOID this shop. My car received extensive mechanical damage after I had Mr Tire do front end suspension work to my Ford. After two months, multiple exchanges with their customer service department and then Mr. Tire’s insurance company I’m finally done with this drama as I received the $ 3,000 which it cost to have Ourisman Ford repair the damage done by the poor workmanship and lack of skill by this shop.
I walk my dog by this shop every day and wonder in the back of my mind – how many other cars are they messing up? I don’t know how they stay in business. Benefit from my experience and avoid this shop at all cost.

I usually get my oil changes done out of state, but was in a bind and needed an oil change in the DC area. I saw the low ratings here, but figured an oil change was simple enough and a pretty standard service.
Like many other reviewers, I had multiple unnecessary services recommended when I know my car does not need them. In addition, getting my oil changed (I use synthetic) cost $ 99.37. Seriously guys? That’s obscene. I won’t be back, that’s for sure.

I’ve gone to this location quite a few times for oil changes, tires and break work. They always tried to scare me into getting unnecessary services, but I continued going bc they are walking distance from my apartment and I have no problem saying «no» to unnecessary services.
Anyway, the check engine light came on in my car about a week after they changed my oil and when I went in to ask them to run a diagnotic. The manager told me it would cost $ 113, when I told him I thought that was too expensive, he said «ok, $ 65». Wow! How easy he cut that price in half. I guess if I had agreed to pay the $ 113 off the bat, that’s what I would have paid. They did the same thing to me in the past regarding break work. They quoted me a price and then I went outside the shop to call a friend for his advice. Upon returning to the shop, they had lowered the price by $ 200…I wonder why?!
I went straight to AUTOZONE and they read my diagnostic FOR FREE and explained what service I needed. They recommended i go to GEORGETOWN SHELL for service (check out their GREAT Unilocal reviews). After calling a few different places, I found that GEORGETOWN SHELL gave me the best price. Guess who will be getting ALL my business and recommendations from now on? That’s right: GEORGETOWN SHELL. Ask for Bobby!

Went in for an oil change, afterwards they called me and said that I have 800 $ worth of repairs. I told them I wanted to review the estimate, when i looked at the estimate it had 500 $ worth of repairs. After decided against their repairs I noticed a rattling sound as I drove home. Never going back to mr. Tire.

Called for a quote on some pretty basic service — told I’d get a call right back. Didn’t hear back so I called again several hours later. Got my quote and then got hung up on before I could make an appointment. Maybe for the best after reading these reviews!
Would go with one star, but I had a decent experience buying tires here several years ago.

Mr. Tire mechanic said he aligned my car. He didn’t. Then he lied. I was being ripped-​off.
I am glad I know how to read a [fake] alignment sheet.
The embarrassed front-​desk attendant had me bring the car back into the shop on a later date because he had a master mechanic that knew how to properly align a 1987 Porsche.
So, I made the second visit.
This second visit resulted in an fresh alignment sheet with proper numbers. They actually did a real car alignment during this visit. The second visit alignment numbers provided the evidence that the first visit mechanic lied. The front desk worker was now very embarrassed.
Mr. Tire didn’t charge me $ 110 for the alignment. They made excuses that the first mechanic didn’t understand how to do the alignment… yada yada yada. They tried to make things right by not charging me anything for the alignment, etc.
Bottom line is” buyer beware.” Mr. Tire mechanics are either stupid, or they are trying to rip-​you-​off. I caught them red-​handed.

This will be the last time I go to this Mr. Tire location. I’m looking to try other locations, but my experience at this service center deserves a 2 star rating at best. Previously, I have had had oil changes, some minor work done on my suspension, state inspection purchased/​installed 2 new tires.
In this last experience, I called to see how much getting a new headlight bulb would be for my car. The person on the phone said $ 40 and it would take about 20 min at most. He said I could come in and they’d be able to take care of it since they close at 7 p.m.
I came in at 6:10 p.m. and informed the person at the desk what I needed and he laughed saying there’s no way they could do it today because they close in 20 min.
In general, this location lacks in the customer service area or certain employees need training on policies. Either way, although this location is a convenient walking distance from work, I will not be coming again.

Brought my 2004 Chevy in for a routine oil change last night, ended up taking an hour and a half. Apparently, I needed over $ 3,000 in car repairs including ball joints, which would’ve cost me $ 349 each. The mechanic told me that if I hit one pot hole or drove in bad weather, I was going to end up on the said of the highway with my tire underneath my car cause the ball joint broke. He mentioned that it was looking very worn (even though I told him I was from CT, where there was salt on the roads, of course there is going to be some wear and tear), and that I should get it taken care of ASAP.
This was also the second time I brought my car in to get the brakes looked at, considering I got the brakes redone in August but they were screeching terribly and only getting worse. The first time I brought it in to complain, the guy said «it needed to be worn down again». This time? Apparently they didn’t take a glaze off so it had to be scratched off.
I called a friend of mine who is a mechanic and told him all that I was told and he said that I was getting screwed because I was a young girl who looked naïve. He also said if I was nervous about it, definitely get a second opinion but that it sounded all like a bunch of malarkey. I will not be returning to this shop.