Michael Garcia – State Farm Insurance Agent

Very disappointed with this establishment. Stay away. It’s really bad customer service.

NO NO NO NEVER
I wanted to cancel my policy but they said it took a few days (exactly 5 days) to cancel it (no email confirmation, just on the phone). OKay!!! That is one minus. I was waiting for the refund for 2 months and nothing happened. I called them again and they said the forwarding address was not correct. At the same time, I don’t know how, they charged me with $ 500/​month with a new policy without noticing anything even I did not request that. Now I called AGAIN and Michael answered this time, he confirmed that my address was correct. I told him that I want my refund + the $ 500 back and he said he will call someone else above him. I was waiting for another week, but nothing happened. Today, I called them by my phone twice but they AUTOMATICALLY TRANSFER ME TO VOICE MAIL because they know me through my number. I had to have my friend called them, and they answered!!! Now what they told me today is wait until next Monday (today is Friday) in order to check my cancel request 2 months ago. This is the WORST agent ever.

Just signed up with Michael Garcia a month ago, and 1 week later I had a pipe burst in my home. He and his staff immediately responded to my claim, and have answered and resolved all of my issues in a professional and caring manner.

My daughter had auto insurance with this agent. Last January she moved and left a forwarding address. Her auto insurance was due in June, but she never received a notice because apparently, her mail was not being forwarded. This agency did not call or e-​mail to inform her until 2 months later, even though they had her contact information. Now they are tripling her rates! Do not do business with this agency. State Farm is investigating our case.

Mike is a top-​notch agent — friendly, knowlegeable, caring… He has made sure my coverage is comprehensive and up-​to-​date!