Maureen E Norman, DO

She is excellent. I can remember after my father’s death when I started getting very physically from Chronic Lyme disease her talking to me over the phone in emergency… she is precise and is right in the moment with you even over the phone ! One of the very few doctors who likes a patient who has educated themselves about their own condition or health! After all you are the one that lives with the fallout of bad medical care and your choices. She is open to questions and discussion… the draw back is it can be hard to see her ! Which is serious concern but I never should of stopped working with this doctor If you can work it she is worth your time You can tell her medical assistant secretaries and office managers respect her too ! Which I think speaks for itself Thank you

Doctor Norman and her staff were wonderful! Scheduling my appointment via zocdoc was a breeze. She had availability the next day. She was very thorough and patient. She answered all my questions. The next day, I have a couple things to further so I stopped in. I was very impressed that Dr. Norman herself talked to me rather than a assistant since it was not a formal appointment. She was glad to give me referrals for a dermatologist. Dr. Norman also gained lab results from a appointment I had with a specialist the day after the appointment, rather than the typical week later. She was great! I highly suggest her.

This negative rating is solely based on the extremely rude female staff named Lauren. Couple of things, first she had zero knowledge of a basic vaccination, which is fine but she was giving me wrong information. Second, she was lazy, and just in such a rush to hang up. How hard is to tell a patient what kind of vaccine she had gotten? Isn’t it documented? Third, she was so rude. When I kept asking her to ask someone what vaccine I had gotten and how much it would cost to get the second dose, I could hear her breathing annoyance and just cut me off mid sentence with the hold… I didn’t know if this was the end of our conversation and I was supposed to hang up. I stayed on hold 15 mins. Then when she came back, started loudly arguing with me when I told her she should have let me know she was putting me on hold. It was a bad experience … horrible representative of Dr. Norman. I am taking my business somewhere else and she should try not answering phones if she hates answering questions so much.

Dr. Norman is fine. The nurse practioner is fine. The front desk is ABYSMAL. I needed my records sent to a specialist. It took almost two months and a dozen phone calls. (And by the way, they are legally required to send records in 30 days, unless they provide written notice for a 30 day extension.) My first three calls, where I was told someone would call me back, went un-​returned. When I finally spoke with someone two weeks later, they told me to fax a form and they would then send my records. Why didn’t anyone tell me this the first three times I called? Please note, my record are not particularly lengthy. I have been in a total of 3 times, over 3 years for general check-​ups. Now that I was aware, I faxed their form. Still, no one sent the paperwork. Three more weeks of calling the office and still, they didn’t fax my records. I finally called and asked to speak with the manager. My records were faxed in less than 15 minutes. I called back to speak with the manager who promised to find out what happened and get back to me. No call. I found another fantastic provider (Somerville Family Practice, if you’re looking).

If I could have not given any starts I would have. I made an appointment with Dr. Norman. Since it was my first visit, I fully expected to meet with Dr. Norman. The first visit, after all is about building a relationship. After spending quite some time in a dirty waiting room and using a dirty bathroom, I finally got into an exam room. Dr. Norman did not show up, instead some other said she would examine me. When I asked about Dr. Norman, she said that she would be able to see me. She had other appointments. What??? I ended up leaving and today I got a bill in the mail. Not only did she charge my insurance company for her services (which were never rendered) but I am now expected to pay a co-​pay. I’ve reported them.

Easy to make an appointment with, and extremely easy going and easy to talk to – approachable. I went for a physical and she extended the appointment to a well woman visit as well, so I wouldn’t have to make another appointment at a later date. She entertained all of my questions, gave me appropriate referrals, refilled my medications and left me was a «my door is always open» feeling, so I know that if I have questions in the future, I can call her. Also, she’s a DO, not an MD, but that’s another reason that I think she’s even better.
I almost wish I would get sick so we can hang out more. I mean JK, but she’s the best practitioner I have seen since relocating to the Boston area.

I am need of a new general physician. I did some research and found many great reviews about Dr Norman, so I decided to give it a try. I called for an appointment & greeted by a less than enthusiastic receptionist who questioned my insurance and then put me on hold for about 5 minutes. I ended up hanging up and calling my insurance company to confirm on my own. Once confirmed, I called back. Not phased that I had hung up because I was on hold so long, she proceeded to put me on hold again for another 2 minutes. FINALLY we connected, she found me an appointment and then said this is with a physician’s assistant, and that you rarely SEE Dr Norman, but they are affiliated with St Elizabeth’s & often refer patients there. HUH? I do my research about a Dr who I will never see? Why do I care about the reviews that SHE gets about how wonderful and personable she is if I will never see her? No Thank you. Back to my search.
I gave her 2 stars b/​c I have never met her, and her other reviews say she’s great. But again, who cares because you’ll never see her.

This is the only Primary Care Physician I have seen since I was about 7 years old… I will never switch until I have to!
Dr. Norman is sweet, caring, precise, personable, knowledgable, willing to hear your ideas, and by far the best doctor I have seen. Almost my whole family sees her now and enjoys her as much as I do!