MasterCuts

Vanessa did my hair. I went in for a trim and to reshape my bangs. She did exactly what I asked for and did a wonderful scalp massage! I will be going back!

I don’t normally write reviews because I am not a picky person, but this is an extreme situation. I went in for a color. I am naturally a dirty blonde but have dyed my hair an auburn red for about a year now. I let it grow out and even lightened it a bit over the last 6 months. It was kind of two toned but natural looking.
I was wanting to go a more natural copper light brown. I showed them a picture and they asked me if I wanted to go copper blonde. I said no I just wanted to lighten what I already have and remove the darker section at the bottom. Make it all one even color. They told me they would have to bleach my hair and then apply the color. Then I had to sign a piece of paper saying they were not responsible for damage blah blah blah, ok that’s fine. I was comfortable because they were professionals who should be able to tell what is best for my hair. In the back of my mind I was wondering about the bleach. Something was telling me it was not a good idea after having dyed red hair for so long, but I did tell her several times.
The woman doing my hair was not very friendly, first of all. I don’t require a lot of chatter, but when you’re sitting alone in a salon for hours it’s very dull. I was the only customer in the salon for most of the day. At one point she left the store completely and went out into the mall. She would set a timer and leave me alone for 25+ minutes. My hair is very thin and I really wish she would have checked on the process more. It doesn’t take long for it to accept color or fry in my case.
4 hours later I ended up with flaming orange hair. 5 inches are the top are a pee yellow blonde and the bottom is flaming troll red. I don’t even know how to tell you all how bad it is. I was so in shock that I had nothing to say. I didn’t even know how to complain. She offered to add something to make it less vibrant but I declined. After 4 hours of bleaching and coloring, I was done. I paid and left her a tip. I’m just 20 and I’ve had nearly every color but this was the worst of my life. I regret not saying how upset I was because I cried as I got to my car. It was embarrassing to even walk through the mall. I don’t know how anyone can think that it was an acceptable dye job. I’ll be fixing it on my own after this $ 90 mistake.

Service was ok, but lots of tricks and mirrors with pricing and add ons. I was charged almost double what I was quoted. And I did not even get all of the services that I requested to the manager! Will not go back.